Airalo User Reviews

Customer Experience

Positive experience66.8% of reviews
Neutral4.7% of reviews
Negative experience28.5% of reviews

~ Based on 9,022 written reviews from the US App Store.

What users say

Is Airalo Safe?

Airalo: eSIM for travel & data appears safe based on user ratings. AppsHunter Safety Score for Airalo is 92/100.

This assessment is based on 99,848 user ratings, with an App Store average of 4.6/5.

Safety Analysis

89.9% of ratings point to a safe experience
1.9% of ratings suggest some concerns
8.2% of ratings point to a risky experience

~ Based on 99,848 App Store ratings for Airalo.

Is Airalo Legit?

Airalo: eSIM for travel & data appears to be a legitimate app. AppsHunter Legitimacy Score for Airalo is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Excellent Service

Airalo helps you to save a bundle of money and the service is realiable and easy to configure.

Travel sim

Reliable great very happy in Japan and Okinawa perfect everyday

Horrible connectivity

Bad service, horrible connection glitchy data. Only was able to get Edge speed not even 3G. Did not even work and I paid for the largest contract

Must-Have for World Travelers

If you own your phone, you can download the eSIM. Beware you must own your phone and not owe payments to anyone. You also need to download your eSIM before you go on travel. Otherwise, it won’t connect when you need to activate it. That said, this worked fantastic on my cruise from Iceland to the UK. I also used it in Jamaica earlier this year. Highly recommend.
Show more

Easy to use and working well

Use it.

Unreliable.

Didn’t work upon arrival in destination country, and would constantly disconnect. I’d avoid.

Easy to Use

Visited Canada, needed data. It was super easy to buy. Only issue was that I needed to turn off my USA SIM to get it to change.

So good

Amazing service, easy to use and great value

Fantastic Sim

Great sim easy to use

You are guaranteed to get lower speeds in Quintana Roo!

They will advertise 5G and 4G LTE so I got it. I never once seen 5G in my trip to Cancun, Playa Del Carmen, and Bacalar. It was 3G most of the time and LTE only at the airport. They advertise AT&T and Movistar. You will not get AT&T. You will only get Movistar, which is much slower. Good luck!

Great eSIM option

Used Airalo in multiple countries, way more affordable than most major carrier international plans and coverage for data is really good. Let’s you stay connected without needing to pay 2x phone bills for your travels.

Easy to use and affordable

I’m a flight attendant and I have a low cost phone plan but it’s doesn’t cover everywhere, this eSIM thing is a great travel buddy for me, love it!

Does what’s required

“It does what it says on the tin”

Do not buy

The worst e sim I have ever used it stopped working while I was in Poland and all the support team gave me was $10 airelo bucks while i was stranded without internet

Great option

Verizon was not working well and airalo saved the day

Good starting very bad ending

The he connection was good for the first 10 days, after that, with more than 50% data remaining, that connection stopped with no possibility of recovering the connection. I deactivated and reactivated the eSIM but didn’t work.

Reliable, easy to use, it works

I have used Airalo in different trips and worked without problem in different continents. I highly recommended.

Muy bueno

Muy bueno

Do not buy Airalo

Do not buy Airalo-It has been an extremely frustration experience. I purchased the Europe package, and it has caused me nothing but problems. I have contacted customer support every single day for the past four days, but they only communicate through chat. Since the eSIM does not work properly, I first have to find somewhere with Wi-Fi just to contact them. I now have two eSIMs installed, and even their support team cannot clearly tell me which one I should be using. Most responses appear to be automated or AI-generated, repetitive, and do not properly address the issue. It is extremely difficult to reach a real person who understands the problem and gives a clear solution. After four days, my issue is still unresolved. This has been incredibly stressful and has wasted hours of my trip. I absolutely do not recommend Airalo.
Show more

Awesome app and service but it needs dark mode

I’ve been using it for a few years now and only once I had an issue that was fixed when I contacted support.

Only thing that’s missed in the app is dark mode.