Airalo User Reviews

Customer Experience

Positive experience66.4% of reviews
Neutral4.8% of reviews
Negative experience28.8% of reviews

~ Based on 8,691 written reviews from the US App Store.

What users say

Is Airalo Safe?

Airalo: eSIM for travel & data appears safe based on user ratings. AppsHunter Safety Score for Airalo is 92/100.

This assessment is based on 98,895 user ratings, with an App Store average of 4.6/5.

Safety Analysis

89.9% of ratings point to a safe experience
1.9% of ratings suggest some concerns
8.2% of ratings point to a risky experience

~ Based on 98,895 App Store ratings for Airalo.

Is Airalo Legit?

Airalo: eSIM for travel & data appears to be a legitimate app. AppsHunter Legitimacy Score for Airalo is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Dr

Excellent service

Itโ€™s so worth it

Super easy to set up and use, itโ€™s way cheaper than my phone carriers option for traveling. So worth it!

Japan 2026

Sorted eSIM in seconds as I could not get it activated so jumped online with AI who walked me through two steps & still would not install so gave me option for refund or activate another which I did & everything worked perfectly so Iโ€™m a happy living my bed life solo traveller๐Ÿ˜ฌ๐Ÿ˜Ž

The Europe ESIM didnโ€™t work in more than one country

I used Airalo already three times when I traveled. It is very easy to use and the prices are very competitive. I will continue to use them in the future.
An update:
purchased an Airalo Europe eSIM for a multi-country trip, and my experience was a mixed bag.While I was in Barcelona, Spain, the service worked perfectly fine. The speeds were good, and setup was straightforward. However, the moment I took a cruise to France and Italy, the service completely stopped working.I reached out to their customer support for help and spent over three hours chatting with both their AI bot and real support agents. Unfortunately, it was an incredibly frustrating experience, and absolutely no one could resolve the connection issue.Airalo is fine if you stay in one place where it connects instantly, but if you encounter a technical glitch or change regions, do not expect their customer support to be able to fix it. I ended up with no service for a major portion of my trip.
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Very good

I love it

Not reliable

Sometimes the data plan just stops working. After you buy a new one ( I need it urgently so I did) it works!

Used in Asia, Caribbean, and Europe

Always worked perfectly. Instructions ample.

Repeating excellence

I have used it multiple times in many different countries and continents, works perfectly

Does not work 85%

So let me see I wasted 5 days of services and charged it to a global data and call for it to not still work. Finally with the help of a 2hrs WhatsApp message with the customer services got it fixed. So letโ€™s be very frank be carful and the service may not automatically work. Be prepared to be online with the customer service group to get it fixed. Have to say they CSR was helpful and very supportive to get the issues fixed. But the lost days they do not refund your lost days.
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eSIM

Recommend

Airalo eSIM Philippines

Awesome service at a reasonable price!

Terrible reception & overpriced

Terrible reception and overpriced

Best eSIM out

This eSIM is great no QR codes needed no extra steps. Just download the rates are good even compared to other larger eSIM products. I always get service and can use it on android and iPhone.

Great ESIM

Really reliable eSIM and easy to install. I made a mistake by cancelling one from my device and the live chat was super helpful and I got it all sorted!

Excellent plan with great support

Everything is working like a charm
I am a 71 computer illiterate and you have made it very easy for me with your product and service. Thanks!

Didnโ€™t work for me.

I tried buying a 3 day e-sim to Mexico. Didnโ€™t work. I chatted for a long time with support to help fix this. It didnโ€™t work. They gave me a temporary e-sim for Latin America one that did work.

Instead or refunding my money they gave me Airmoney to re-use. Which I thought no biggie I will just use it to get the Latin America one. Problem was the Latin American one is twice as much. So now I donโ€™t have data and not any money back.
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Very good app

Airalo is a good choice app for everyone who is traveling out of their country to another country.

Travel Relief

I travel often and always bought physical SIM card upon arrival at each country. With the Airalo one year international eSIM donโ€™t have to worry. Sometimes hit or miss but overall satisfied.

Recommended

Very good service. Easy to install and hassle free. Good coverage even in the desert. Highly recommended for every travel destination.

Less than terrible Technical/customer Support

Iโ€™ve used their products before. This time I had a unique issue. I was in Barcelona Spain and spent 3 1/2 hours trying to get disconnected. Mind you Iโ€™ve used the product before and itโ€™s successfully connected my wifeโ€™s phone earlier in the day. They Technical Support was less than helpful. They just wanted me to send screenshots over and over and over again. Without resolving my problem, I told him I was in an urgent, dire situation with my business and I needed to be connected. I asked them to call me on a WhatsApp number they did not. I spent 3 1/2 hours totally wasted with this company. If you are relying on something for business or personal. I would not recommend this company. Iโ€™m a level nine Google reviewer my next stop is on Google reviews. I will not stop reviewing them until they make me whole and issue my money back within less than 30 days. To know that it only took a phone call to resolve the issue in hindsight Iโ€™m sure theyโ€™ll look at that as a good deal.
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