UX Design to Manually Cancel is incredibly predatory
The app requires you to kill the parking timer manually in app, but they will manually send you a bill and watch for your car to enter if you don’t pay on the “honor system”.
I got charged an extra day of parking for parking at my gym (which has 3hr free parking in the app) and leaving after only 1 hour because they don’t watch for when you leave and I forgot to reopen the app to manually end the time.
Seems like intentional predatory UX design to me that the time end is on “honor system” but if you don’t self start the time they will send you a violation bill…
I got charged an extra day of parking for parking at my gym (which has 3hr free parking in the app) and leaving after only 1 hour because they don’t watch for when you leave and I forgot to reopen the app to manually end the time.
Seems like intentional predatory UX design to me that the time end is on “honor system” but if you don’t self start the time they will send you a violation bill…
Show more
WORST APP EVER
This is the stupidest app I’ve ever used. It should be easy hit there are so many problems. One time I drove my husband’s car to the mall. Next time my husband drove his car to the mall, I got a text message saying I hadn’t started a parking session so they were charging me the max, even though he had already paid for parking. Another time I drove my car to the mall and went to park but only my husband’s license plate would come up. I couldn’t change it back to my car. Only way it worked was to finally delete his license plate. Just super dumb. Wish I could use anything else to pay.
Show more
TERRIBLE APP that can get your car towed
User experience is awful and there are bugs, too many for an app that could result in your car getting towed.
You have to scan a QR code in a garage with zero reception and then I go into the gym it doesn't work and there's no signs or reminders and it can get your car towed if you forget or it doesn't work which has happened to me almost every time!
I need to put in a card even though it's free and validated and it's impossible to repeat past sessions. Terrible UX and predatory practices and buggy behavior cannot find garages in the right place.
You have to scan a QR code in a garage with zero reception and then I go into the gym it doesn't work and there's no signs or reminders and it can get your car towed if you forget or it doesn't work which has happened to me almost every time!
I need to put in a card even though it's free and validated and it's impossible to repeat past sessions. Terrible UX and predatory practices and buggy behavior cannot find garages in the right place.
Show more
Caution - Remember to end your session or you’ll be over charged
Caution, very easy to forget to cancel and get charged for much more time than what should have been charged.
APP NOT Functioning
Who do I contact to STOP Parking @ National Gateway Garage P1…..???
Checked @ 6:02 AM Toy, 10-8-2026
Checked @ 6:02 AM Toy, 10-8-2026
Parking ramps not safe
This app has zero standards for charging to park. Ramp had no place to walk. All stairs and elevators were locked. You could only walk down the very narrow exit for cars and pray nothing was coming down.
Update: after nearly 48 hours got a response. So support is 100% useless in any urgent situation. DO NOT USE unless you literally have no other options.
Update: after nearly 48 hours got a response. So support is 100% useless in any urgent situation. DO NOT USE unless you literally have no other options.
Show more
Buggy or predatory?
I have used the app twice. Both times it started the parking session at 12AM and I was overcharged. I did get a refund both times but it a bit of a hassle.
This app and business should be banned from the App Store
This business asks for reviews but there no way to contact them to report issue or seeking refund for their buggy app. They are out there to make as money off people as possible not to make parking easier for everyone. Deceptive practices on multiple levels.
Awful to Use
Just hate everything about this app and AirGarage’s overly annoying parking enforcement policies.
Overcharged me by 800%
When I parked it said $2.50 for two hours. I agreed to pay $2.50 for 2 hours. I ended my session well within the allowed time, then received a bill for $20.25! It took days of emailing them to get a refund. For some reason I was naive enough to think it was just an accident. Less than a month later, they did it AGAIN! Exactly the same 800% overcharge. Only this time the customer support was horribly rude and dismissive and would not give me a refund. Once is a mistake, twice is a business model. These scammers need to be removed from the App Store for fraud.
Show more
Wrong and Unauthorized charge
This app’s auto ending parking and automated charge sometimes don’t work properly. It caused me to overpay for the parking for couple times. I thought their auto ending parking work properly, but sometimes they didn’t end my parking after I left. This caused me to pay for the whole day parking even though I only parked for 2-3 hours couple time. I parked in free 15 minutes parking and ran late little bit, so they charged me $10.35 for whole day parking including $1 convenient fee.
I highly recommend people don’t use this app or use it with caution. This app will over charge you due do malfunction and unauthorized charge.
I highly recommend people don’t use this app or use it with caution. This app will over charge you due do malfunction and unauthorized charge.
Show more
This app sucks
It took forever to download and use this app to pay for parking. The app crashed several times. Wouldn’t load the parking garage after it crashed so had to hard restart the app multiple times to get the right garage to show up. In the amount of time it took me standing around a disgusting down town urban parking garage I could have been mugged and assaulted. Like truly it’s terrifying simply trying to pay for parking these days. I’m never parking in a lot using this app again. I hope you go out of business.
Show more
Intentionally Deceptive
The pay-by-the-minute system feels intentionally deceptive. Most parking apps work like a traditional parking meter: you pay for the amount of time you need, and if you stay longer, you extend your session. This app does the opposite—it starts a timer that continues charging until you remember to manually end it.
If you’re only parking for five minutes, it’s easy to walk away and forget to reopen the app. Before you know it, you’ve been charged for hours because the timer kept running, often without a timely reminder. This design punishes forgetfulness instead of helping users avoid unnecessary charges.
A parking app should make paying for parking easier, not rely on users making an easy mistake that costs them money. This billing model feels unethical and shouldn’t be allowed.
If you’re only parking for five minutes, it’s easy to walk away and forget to reopen the app. Before you know it, you’ve been charged for hours because the timer kept running, often without a timely reminder. This design punishes forgetfulness instead of helping users avoid unnecessary charges.
A parking app should make paying for parking easier, not rely on users making an easy mistake that costs them money. This billing model feels unethical and shouldn’t be allowed.
Show more
App doesn’t work
App doesn’t open, I have to redownload it to open it.
System is terrible
I received a ticket and I want to dispute it. The app has useless help on how to do it but none of it works. It’s just a circle of help links.
Calling Stamford Center to complain.
That 4.8 rating has to be false and inflated. No one I know who uses this in Stamford CT has anything good to say about it.
Calling Stamford Center to complain.
That 4.8 rating has to be false and inflated. No one I know who uses this in Stamford CT has anything good to say about it.
Show more
Robbed constantly
This app sucks … they constantly charge me full day parking at our local mall if I forget to end my session … as a senior citizen it’s very difficult to remember to end the session it’s hard enough to remember to start the session …. I would rather a choice of time needed and if I want I can extend … it’s almost like a trick they use to ding you the most amount of money they can … really annoying … don’t forget to end your session every single time you park and use air garage …
Show more
Buggy App Creating overcharges.
The very first time I used the app it charges me for 18 hours instead of 1. The buggy app recorded that I started parking at midnight in stead of the afternoon.
Not customer friendly
No phone support for incorrect charge and submission of online support form blocked by Cloudflare!
I would not use this service but am forced because this is the only payment option for the parking lot
I would not use this service but am forced because this is the only payment option for the parking lot
Buggy app. Doesn’t open usually
The app used to work fine but in the last month now hangs on the orange loading screen.
Very little seems to fix it. Reloading it is hit and miss, turning on/off cellular seems to help but who knows?
Good luck if you’re in a hurry and trying to park. Please fix this
Very little seems to fix it. Reloading it is hit and miss, turning on/off cellular seems to help but who knows?
Good luck if you’re in a hurry and trying to park. Please fix this
Bad app, bad business
If you don’t start immediately after parking, and they catch you, they charge for a full day, and you can’t do anything about it.
They don’t have a timer to automatically stop the parking. (They send a notification which is why this isn’t one star, but if you miss it there’s no automatic stop for the parking. No signal that you’ve left, nothing)
The app is built to favor the company charging you more.
We go to a karate club that only lasts 45 minutes, but their timer is in 30 minute increments.
The app is just as bad. There are no ways to remove license plates once you’ve added them, and try as I might, I can’t seem to add another debit card. Apple Pay doesn’t work on here at all.
The app is just bad. It’s a bad app. Do not download. This review is from 2026-04-02, for anyone wondering.
They don’t have a timer to automatically stop the parking. (They send a notification which is why this isn’t one star, but if you miss it there’s no automatic stop for the parking. No signal that you’ve left, nothing)
The app is built to favor the company charging you more.
We go to a karate club that only lasts 45 minutes, but their timer is in 30 minute increments.
The app is just as bad. There are no ways to remove license plates once you’ve added them, and try as I might, I can’t seem to add another debit card. Apple Pay doesn’t work on here at all.
The app is just bad. It’s a bad app. Do not download. This review is from 2026-04-02, for anyone wondering.
Show more
