Hot garbage
10 mins of my life that I will never get back. Tried to use this for a simple capital one purchase overseas. 20 euros ffs. The app was useless. Placed card on screen and then nothing. Gave up and asked my son to pay another way 🤦♂️
Will NOT work, no customer service.
Absolutely the worse app I have ever used. I missed out on timed international purchases because the app would not scan my card. I spent a good hour to position my card in every which way to no avail. No alternative to verification offered, no customer service, no support whatsoever. Will not keep this card. What a disappointment Capital One, you can do better.
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Horrible
I am literally switching to a new credit card company because the Airkey feature is so abysmal.
I moved to the UK and was told my card would be fully functional here, which it was 10 years ago. False. Now, it is not possible to make any online purchases or even pay my bills or part of my tuition, because Airkey is required yet literally does not WORK in the UK.
To make basic payments, I have to go into the app store and switch my country to America, input a family member's info, and THEN use Airkey before switching BACK to the UK and inputting all my info so I can use my phone.
Don't tell me this is an international card then disable that feature with your own awful app.
I moved to the UK and was told my card would be fully functional here, which it was 10 years ago. False. Now, it is not possible to make any online purchases or even pay my bills or part of my tuition, because Airkey is required yet literally does not WORK in the UK.
To make basic payments, I have to go into the app store and switch my country to America, input a family member's info, and THEN use Airkey before switching BACK to the UK and inputting all my info so I can use my phone.
Don't tell me this is an international card then disable that feature with your own awful app.
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Glitchy
This app needs major work. Make sure that you make safari your default browser then good luck! Took me 47 mins to make a transaction that should have taken 10 seconds.
Demo only
App is still stuck in demo mode. Unacceptable!!!!
Useless
Stuck in endless demo loop. I’ll be traveling to Europe soon and I’m worried this will be a problem
It’s doesn’t work and can’t use my card
The app doesn’t even work it’s so difficult to tap your card and it never works. I can’t even use my capital one card because it requires me to use this app.
Useless
Stuck in endless demo. Find another way.
Doesn’t work
Hasn’t worked for me yet. I called Capital One to help and no one there has even heard of AirKey. Fix this trash app or get rid of it. Extremely frustrating. Makes me want to get rid of my card because of this. Major fail.
DOESNT WORK
doesn’t work at all. Fix your trash app capital one
Great internationally
AirKey worked perfectly on my trip to Europe.
Sucks
Doesn’t work at all
AirKey’s Capital One Visa integration is a complete failure.
The AirKey app has one of the worst user experiences I’ve ever encountered. I’m currently in South Korea and have been completely stranded because the app is stuck in a nonstop demo loop with no way to use my card. There is no workaround. The only button I’m allowed to press is “FAQ,” which is useless when the issue is that I literally cannot authenticate or pay for anything.
There’s no option to request help, no alternate authentication method, no special PIN system — nothing. I had to restart my phone, delete and reinstall the app, and still got nowhere. This is unacceptable for something that people depend on for essential daily transactions.
I’m genuinely considering switching away from Capital One entirely because this integration is so unreliable. AirKey needs to fix this immediately. This should not be happening.
There’s no option to request help, no alternate authentication method, no special PIN system — nothing. I had to restart my phone, delete and reinstall the app, and still got nowhere. This is unacceptable for something that people depend on for essential daily transactions.
I’m genuinely considering switching away from Capital One entirely because this integration is so unreliable. AirKey needs to fix this immediately. This should not be happening.
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Non functional
App stuck in demo loop
DOESNT WORK
doesn’t work at all
too slow, doesn’t work
Thankfully capital one will text you a verification code. Not sure why this broken app is even an option.
No thanks
Why is this a requirement to download on my phone?
The worst buggy app!
It never works. Always stuck because of it unable to make a payment!
Works great
AirKey has been a lifesaver for me while traveling abroad! None of my other banks can figure out a way to verify my identity since I don’t have access to a US number, but Capital One could do it with AirKey!
Works great. So convenient when traveling abroad!
Works great. So convenient when traveling abroad! Highly recommend using for transactions
