IPhone vs Android
Works well on Android. IPhone app doesn't work that well
Worst experience
The app along with the customer service is one of the worst service experiences. (The worst is the Airtel mobile.) Do not buy this or any other service from Airtel. Airtel dupes its customers. They are not serious about the “security” they claim to provide. They take your money and Will unsubscribe your cameras shortly after and will not respond over phone or email or resolve the issue.
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Worst post sale service
Hey guys plz don’t buy this Airtel Xsafe.
I tried calling service center many times, emailed, tweet too but no one is coming to start my cameras.
I paid 20 thousand to get camera with service. I paid for one more year but no one is coming to start these.
Please do not buy this.
I tried calling service center many times, emailed, tweet too but no one is coming to start my cameras.
I paid 20 thousand to get camera with service. I paid for one more year but no one is coming to start these.
Please do not buy this.
Airtel
Yall r awesome
Good Camera
However, it takes a lot of time to process and read when you click and open a certain room. The processing time should not take longer than 3secs but it goes much longer which gives the frustration.
App full of bugs
Very bad experience using this app. Grey screen - everytime I have to logout to see something on those screens.
Laggy and unstable
Everytime I launch the app, no matter the device, I have to restart it minimum 3 times and refresh the page several times for the video to start.
I am on my new iPhone 15 so no way it's my phone's problem. I use Airtel internet too with 5g enabled so it's not even internet issue.
Then the two-way audio feature. The app lags everytime I try to use it. I tap the mic icon in my phone and try to speak to the home guard, and the app lags.
The alarm feature is also very buggy, like there's several seconds delay. And sometimes the alarm won't stop even when I've stopped it from my phone.
Please work on these issues, it's very annoying.
I am on my new iPhone 15 so no way it's my phone's problem. I use Airtel internet too with 5g enabled so it's not even internet issue.
Then the two-way audio feature. The app lags everytime I try to use it. I tap the mic icon in my phone and try to speak to the home guard, and the app lags.
The alarm feature is also very buggy, like there's several seconds delay. And sometimes the alarm won't stop even when I've stopped it from my phone.
Please work on these issues, it's very annoying.
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Response from developer
To improve user experience, our app is updated regularly. We apologize for any inconvenience you’re facing. Please update to the latest version. If problems persist, share your registered mobile number at airtelcares@airtel.com. We’re here to help you promptly. Thanks, Team Airtel!
Poor interface
App is ok, but Inability to view videos on web browser makes it ver inconvenient to browse recorded videos
Please avoid at all costs!!
Easily the worst surveillance solution for your home. The app is a mess and half the time the videos won’t load. Worse, the video thumbnails all look the same. Not worth the trouble with the sub-standard camera equipment and a dysfunctional customer support which is total joke!
Great app/ life saver
I have been using the app for personal use to monitor my home when I am away home or abroad., it works great., and team is very helpful when they come to set it up.🙏👍
Unhappy with service
Its been two years I have got Airtel xsafe 360 camera installed at my parents place. Half the time it doest work- either camera does-not rotate, or the feed does not load. Probably connectivity issue with cloud storage. Despite giving numerous complaints, the issues have not been rectified. Airtel focuses only on onboarding new customers while not providing good customer care support for existing customers.
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Ms S Kodakandla
The video and audio quality are poor, rendering the actual purpose of monitoring someone on CCTV ineffective. I eagerly await the contract’s end. I will not recommend this app or the service to anyone.
Cameras are offline when ever we check
The camera cameras are off-line whenever I check. The videos don’t load if I do see videos. We raise ticket after a ticket and they keep saying they’ll fix it but they don’t.
So many glitches for iPhone
Used the app for 1 day with 2 cameras installed and noticed several issues in the app which make it unpleasant experience. Seems Airtel has just lost it in terms of app development
1. Sometimes the audio doesn’t come while playing live video over 2-way audio and have to toggle Mike on - off more than once to hear other persons audio over phone
2. Both cameras don’t show live stream simultaneously all the time but have to turn of app and restart more than once to get live stream of both cameras which again keep stopping while app is running
3. Feedback submission gets interrupted with errors like “Some error is encountered.”
4. Screens come with message that maximum user limit has reached to use this feature, but only two phones and a TV login has been done
Overall a poor experience
Let’s hope Airtel engages technically competent staff to get the issues resolved
1. Sometimes the audio doesn’t come while playing live video over 2-way audio and have to toggle Mike on - off more than once to hear other persons audio over phone
2. Both cameras don’t show live stream simultaneously all the time but have to turn of app and restart more than once to get live stream of both cameras which again keep stopping while app is running
3. Feedback submission gets interrupted with errors like “Some error is encountered.”
4. Screens come with message that maximum user limit has reached to use this feature, but only two phones and a TV login has been done
Overall a poor experience
Let’s hope Airtel engages technically competent staff to get the issues resolved
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Response from developer
We are dedicated to providing you with the best possible experience. Please ensure your app is updated and your internet connection is stable for optimal performance. If the 360-degree camera issue continues, send your registered mobile number and an error screen recording to airtelcares@airtel.com, and we’ll prioritize fixing this for you. Thanks, Team Airtel.
Very slow app with multiple issues
Slow Loading of Live Stream and Recorded Videos: Even after setting the quality to the lowest SD setting, both the live stream and recorded videos take too much time to load and start. I have very fast internet connection around 200 mbps and able to play 4K content smoothly on YouTube
Black Screen During Live Stream: While viewing the live stream for some time, the screen occasionally goes black, interrupting the monitoring process.
App Issue After Notification: When I receive a notification and click on it, the camera feed does not load. I have to close and reopen the app to view the camera stream. Camera is missing
Delayed Playback of Captured Videos: Videos captured on the cloud take a long time to load, further reducing the usability of the camera.
The Audio quality is too bad and there is delay
Black Screen During Live Stream: While viewing the live stream for some time, the screen occasionally goes black, interrupting the monitoring process.
App Issue After Notification: When I receive a notification and click on it, the camera feed does not load. I have to close and reopen the app to view the camera stream. Camera is missing
Delayed Playback of Captured Videos: Videos captured on the cloud take a long time to load, further reducing the usability of the camera.
The Audio quality is too bad and there is delay
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Unreliable cameras
Very slow in streaming and randomly going offline and coming back after a few days. Very poor quality videos… overall I’m very disappointed with these cameras..
Pathetic
Atleats 200+ notifications everyday for detection, but no one is there, plus frequent disconnects.
Needs some work in person detection feature.
This app is not very effiencty filtering out the person detection video.if I have to find video with person i have to scroll through all the short recordings.
Lots of scope for improvement
Ive subscribed to Airtel Xsafe. It is mostly useful but Im not happy with the tracking on feature as it doesn’t track moments as efficiently as it is supposed to. Most times, you have to manually use the 360 feature to move the cam and then the tracking feature works for a while and then it stops again. I have raised complaints regarding this many times but no one turns up to resolve this. They just call and tell you they will come or send someone but no one turns up. Didn’t expect such inefficient service from Airtel.
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Response from developer
We are focused on delivering a seamless experience for our customers. Our app undergoes regular updates to enhance usability. As a result, we recommend reinstalling the Thanks App. If you continue to encounter the same issue with the 360-degree camera, please share your mobile number at airtelcares@airtel.com. Resolving this matter is our top priority. Thanks Team Airtel
Won’t detect cameras most of the time
Almost 30% of the time app doesn’t detect cameras
