Airtel Xsafe User Reviews

Name: Airtel Xsafe
Rating: 3.8 (314 reviews)

Airtel Xsafe

Bharti Airtel Ltd.

🌟 Lifestyle

Customer Experience

Positive experience14.9% of reviews

Neutral10.4% of reviews

Negative experience74.6% of reviews

~ Based on 67 written reviews from the US App Store.

What users say

Summarized from real user reviews of Airtel Xsafe. Based on 314 reviews and a 3.8/5 average, it highlights the 6 positives and 14 negatives reviewers mention most about this Lifestyle app.

Positive things

📹Good video quality for surveillance
👍Easy to use interface
🏠Helpful for home monitoring while traveling
🎥Two-way audio communication feature
📱Works well on Android platform
🌐Comparable to international surveillance solutions

Negative things

🐛Frequent app crashes and freezes
⏱️Extremely slow video loading times
📡Cameras frequently go offline
😤Poor customer service and support
🔌Connectivity and cloud storage issues
📱iPhone app significantly underperforms
🎬Videos fail to load or play
🔊Low speaker volume for two-way audio
🎯Excessive false motion detection alerts
⚠️Grey screen glitches requiring logout
🚫Web browser video viewing unavailable
📊Poor video quality in some cases
🔄Unreliable camera rotation (360 mode)
⏰Delayed video playback from cloud

Is Airtel Xsafe Safe?

Airtel Xsafe appears mostly safe based on user ratings. AppsHunter Safety Score for Airtel Xsafe is 76/100.

This assessment is based on 314 user ratings, with an App Store average of 3.8/5.

Safety Analysis

68.2% of ratings point to a safe experience

9.2% of ratings suggest some concerns

22.6% of ratings point to a risky experience

~ Based on 314 App Store ratings for Airtel Xsafe.

Is Airtel Xsafe Legit?

Airtel Xsafe appears to be a legitimate app. AppsHunter Legitimacy Score for Airtel Xsafe is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

IPhone vs Android

Works well on Android. IPhone app doesn't work that well

kl7A3160

9 months ago

Worst experience

The app along with the customer service is one of the worst service experiences. (The worst is the Airtel mobile.) Do not buy this or any other service from Airtel. Airtel dupes its customers. They are not serious about the “security” they claim to provide. They take your money and Will unsubscribe your cameras shortly after and will not respond over phone or email or resolve the issue.

MPgrePM

a year ago

Response from developer

Your concern is important to us. We take feedback like this seriously and want to make things right. Please share your registered mobile number and complete concern details at airtelcares@airtel.com, and our team will prioritize resolving this for you. Team Airtel!

Worst post sale service

Hey guys plz don’t buy this Airtel Xsafe.

I tried calling service center many times, emailed, tweet too but no one is coming to start my cameras.

I paid 20 thousand to get camera with service. I paid for one more year but no one is coming to start these.

Please do not buy this.

Aanny08

a year ago

Airtel

Yall r awesome

Sri Lalitha

a year ago

Good Camera

However, it takes a lot of time to process and read when you click and open a certain room. The processing time should not take longer than 3secs but it goes much longer which gives the frustration.

MBth14

a year ago

App full of bugs

Very bad experience using this app. Grey screen - everytime I have to logout to see something on those screens.

Usercfd egg hhfd

a year ago

Laggy and unstable

Everytime I launch the app, no matter the device, I have to restart it minimum 3 times and refresh the page several times for the video to start.
I am on my new iPhone 15 so no way it's my phone's problem. I use Airtel internet too with 5g enabled so it's not even internet issue.
Then the two-way audio feature. The app lags everytime I try to use it. I tap the mic icon in my phone and try to speak to the home guard, and the app lags.
The alarm feature is also very buggy, like there's several seconds delay. And sometimes the alarm won't stop even when I've stopped it from my phone.
Please work on these issues, it's very annoying.

Songs of the days past

a year ago

Response from developer

To improve user experience, our app is updated regularly. We apologize for any inconvenience you’re facing. Please update to the latest version. If problems persist, share your registered mobile number at airtelcares@airtel.com. We’re here to help you promptly. Thanks, Team Airtel!

Poor interface

App is ok, but Inability to view videos on web browser makes it ver inconvenient to browse recorded videos

HussTaj

a year ago

Response from developer

We regret the inconvenience. This is not the experience we want you to have with us. To assist you further, please share your registered mobile number along with your detailed concern at airtelcares@airtel.com. Thanks, Team Airtel!

Please avoid at all costs!!

Easily the worst surveillance solution for your home. The app is a mess and half the time the videos won’t load. Worse, the video thumbnails all look the same. Not worth the trouble with the sub-standard camera equipment and a dysfunctional customer support which is total joke!

the great Xcape

a year ago

Response from developer

Your satisfaction matters to us! Please reinstall your app to the latest version and ensure a stable internet connection. If your still face the issue, send an error screen recording along with your registered mobile number to airtelcares@airtel.com. Our team will address it promptly. Thanks, Team Airtel.

Great app/ life saver

I have been using the app for personal use to monitor my home when I am away home or abroad., it works great., and team is very helpful when they come to set it up.🙏👍

Doctor Wisdom

a year ago

Response from developer

We’re glowing with gratitude! Thanks for the 5-star rating. We’re always working to make your experience even better. Thanks for being a valued customer! Regards, Team Airtel.

Unhappy with service

Its been two years I have got Airtel xsafe 360 camera installed at my parents place. Half the time it doest work- either camera does-not rotate, or the feed does not load. Probably connectivity issue with cloud storage. Despite giving numerous complaints, the issues have not been rectified. Airtel focuses only on onboarding new customers while not providing good customer care support for existing customers.

K Prathyusha

2 years ago

Ms S Kodakandla

The video and audio quality are poor, rendering the actual purpose of monitoring someone on CCTV ineffective. I eagerly await the contract’s end. I will not recommend this app or the service to anyone.

ishapritzz

2 years ago

Response from developer

We understand how you must be feeling and are sorry that you are not satisfied with our services, Kodakandla. We would request you to share your registered contact number along with detailed concern at airtelcares@airtel.com we'll ensure resolve it on priority. Thanks, Team Airtel!

Cameras are offline when ever we check

The camera cameras are off-line whenever I check. The videos don’t load if I do see videos. We raise ticket after a ticket and they keep saying they’ll fix it but they don’t.

Harini Puthiyadeth

2 years ago

Response from developer

Harini, we’re here to help! Kindly update your app to the latest version and check your internet connection for a smooth experience. If the issue continues, email an error screen recording along with your registered mobile number to airtelcares@airtel.com. We’ll take care of it promptly. Thanks, Team Airtel.

So many glitches for iPhone

Used the app for 1 day with 2 cameras installed and noticed several issues in the app which make it unpleasant experience. Seems Airtel has just lost it in terms of app development
1. Sometimes the audio doesn’t come while playing live video over 2-way audio and have to toggle Mike on - off more than once to hear other persons audio over phone
2. Both cameras don’t show live stream simultaneously all the time but have to turn of app and restart more than once to get live stream of both cameras which again keep stopping while app is running
3. Feedback submission gets interrupted with errors like “Some error is encountered.”
4. Screens come with message that maximum user limit has reached to use this feature, but only two phones and a TV login has been done

Overall a poor experience
Let’s hope Airtel engages technically competent staff to get the issues resolved

River-breeze

2 years ago

Response from developer

We are dedicated to providing you with the best possible experience. Please ensure your app is updated and your internet connection is stable for optimal performance. If the 360-degree camera issue continues, send your registered mobile number and an error screen recording to airtelcares@airtel.com, and we’ll prioritize fixing this for you. Thanks, Team Airtel.

Very slow app with multiple issues

Slow Loading of Live Stream and Recorded Videos: Even after setting the quality to the lowest SD setting, both the live stream and recorded videos take too much time to load and start. I have very fast internet connection around 200 mbps and able to play 4K content smoothly on YouTube
Black Screen During Live Stream: While viewing the live stream for some time, the screen occasionally goes black, interrupting the monitoring process.
App Issue After Notification: When I receive a notification and click on it, the camera feed does not load. I have to close and reopen the app to view the camera stream. Camera is missing
Delayed Playback of Captured Videos: Videos captured on the cloud take a long time to load, further reducing the usability of the camera.
The Audio quality is too bad and there is delay

Sansapps

2 years ago

Response from developer

Thank you for sharing your concerns. To assist you better, please email your registered mobile number, a screen recording or screenshots of the issues, app version, device details, and camera model (if applicable) to airtelcares@airtel.com. We’ll ensure a prompt resolution. Thanks, Team Airtel.

Unreliable cameras

Very slow in streaming and randomly going offline and coming back after a few days. Very poor quality videos… overall I’m very disappointed with these cameras..

Kumar_sak

2 years ago

Response from developer

Hello, Kumar. We are genuinely disoriented to hear about your recent incident, and we appreciate you bringing it to our notice. This is not the experience we intend our customers to have. Please share your registered contact number and details with airtelcares@airtel.com so that we can address this problem for you. Thanks, Team Airtel!

Pathetic

Atleats 200+ notifications everyday for detection, but no one is there, plus frequent disconnects.

bondgone

2 years ago

Needs some work in person detection feature.

This app is not very effiencty filtering out the person detection video.if I have to find video with person i have to scroll through all the short recordings.

Sonika2011

2 years ago

Response from developer

Hi, we certainly want to deliver that ease of access to make every day better for you. For the same, we would like more information to understand the exact concern, so quickly drop us an email at airtelcares@airtel.com along with your registered number. Thanks Team Airtel!

Lots of scope for improvement

Ive subscribed to Airtel Xsafe. It is mostly useful but Im not happy with the tracking on feature as it doesn’t track moments as efficiently as it is supposed to. Most times, you have to manually use the 360 feature to move the cam and then the tracking feature works for a while and then it stops again. I have raised complaints regarding this many times but no one turns up to resolve this. They just call and tell you they will come or send someone but no one turns up. Didn’t expect such inefficient service from Airtel.

Dane do

2 years ago

Response from developer

We are focused on delivering a seamless experience for our customers. Our app undergoes regular updates to enhance usability. As a result, we recommend reinstalling the Thanks App. If you continue to encounter the same issue with the 360-degree camera, please share your mobile number at airtelcares@airtel.com. Resolving this matter is our top priority. Thanks Team Airtel

Won’t detect cameras most of the time

Almost 30% of the time app doesn’t detect cameras

MPYalCamara

2 years ago

Response from developer

Hello, We apologize for any inconvenience caused by the Xsafe app. To resolve this, we recommend updating or reinstalling it. If the problem persists, please share your registered mobile number with us at airtelcares@airtel.com, and we'll do our best to assist you. Thanks, Team Airtel!