Deliver IT support remotely and on-site with alert monitoring, customer and device access, and remote control capabilities. This mobile app complements a comprehensive platform for IT professionals to manage their entire business, including RMM, help desk, and billing.
What We Love
- 🚀 Quick remote connection access to devices
- 📱 Helpful for on-the-go support when away from desk
- 🔔 Push notifications for alerts and tickets
- 👁️ Ability to view customer lists and device information
- 🌐 Works well with SSO authentication
Room to Improve
- 🐛 Persistent login failures and authentication loops
- 🐛 Frequent unexpected logouts
- 🐛 App crashes when accessing tickets or replying
- 🐛 Blank white screens after login
- 📉 Very limited functionality compared to web version
- ⏱️ Slow performance and navigation
- 🔌 Requires constant re-authentication despite biometric protection
- 📱 Poor mobile responsiveness and UI design
- 🖼️ Images and attachments fail to display
- ❌ Missing critical features from web platform
- 🔄 Unreliable data sync and refresh
- ⚠️ MFA authentication issues and errors
