Still Some Kinks to work out
App would not correctly take a jpg of my invoice. It cut off part of it although appeared to have captured it. Tried converting my iPhone jpg to a PDF, the only other format accepted and it wouldn’t accept that either. Frustrating. At least customer service responded quickly but I was stressed that I wouldn’t lose my refund. AND! Read the fine print. You are entitled to a 20% VAT refund. Part of that refund will be retained by the app.
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Amazing App
Super easy to use and more effective than the competition, great speed for the refund. Thank you.
Efficient and easy
Great app and awesome service. Super easy to use and quick refunds. Allows you to accumulate purchases and doesn’t have a minimum purchase like Global Blue. Hoping this extends to more countries
It works!
It’s a bit of a hassle to get each merchant to make an invoice out to Airvat, but the experience using the app and scanning the barcode at the airport was super simple. Their support team was also very prompt with helping me with some issues.
So easy - used at the Channel Tunnel too
First time user and it was very smooth - I had to chase the vendor to email me the invoice, with the details filled out, better if you read the advice about showing the vendor what they need to do first before you buy the goods just so they are focused! The french customs team at the terminal were very friendly and efficient, I passed over my mobile showing the barcode of the tax free form and she confirmed I had the goods I purchased and then scanned it in. Will definitely make sure i use this with every purchase in Europe now. Brexit was a dreadful decision, but this is a tiny recompense!
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