NL Customs VAT

NL Customs VAT

by Belastingdienst

13 ratings
26 reviews
Free

Details

Released
November 12, 2021
Updated
October 28, 2026

Features

NL Customs VAT screenshot #1 for iPhone
NL Customs VAT screenshot #2 for iPhone
NL Customs VAT screenshot #3 for iPhone
NL Customs VAT screenshot #4 for iPhone
NL Customs VAT screenshot #5 for iPhone
iphone
ipad
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About

This app helps non-EU residents reclaim VAT on purchases made in the Netherlands when departing from specific airports or ports. Scan your passport to view eligible transactions and initiate a validation request for Dutch Customs.

✓VAT reclaim for non-EU residents
✓Departure from specific Dutch airports/ports
✓Passport scanning for transaction retrieval
✓Initiate export validation requests
✓Guidance to customs validation points
✓Digital submission of validation requests
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+1

What's New in NL Customs VAT

3.2.2

October 28, 2026

Technical update

User reviews

Confusingly designed

When I first installed all it would do is ask me to scan “the document that you used to make your purchase”. Sounds like a credit card, or an invoice, but it’s a passport. And if the retailer hasn’t finished entering the data yet, the all just rejects you with “no such document” and no explanation. I assumed it was rejecting my passport. However when I tried again the next day, it now works.

There is no support address other than writing a paper letter and going to the post office!
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Does not work

No basic directions on how to create an account, or how to register purchases.
Shopping outside of The Netherlands makes more sense.

Not working

Not even able to submit passport

Unreliable

The app failed to detect my location and there was no red or green indication.

Horrible app…

Cannot get past scanning or inputting my passport. Keep getting the error message “If your details are correct, the app won’t be able to find any registrations for you.”

It doesn’t allow you to move forward. Very confusing, very difficult to understand. Development needs to go back to re-design and relaunch! I would give it zero stars if I could.
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Developer apps

FAQ

Does NL Customs VAT have ads?

No, NL Customs VAT is ad-free, allowing for an uninterrupted user experience.

What is the user rating for NL Customs VAT?

NL Customs VAT has a user rating of 1.3 stars based on 13 ratings.

Is NL Customs VAT available on Android devices?

Currently, NL Customs VAT is only available for iPhone, iPad, and iPod devices.

How often is NL Customs VAT updated?

The latest version of NL Customs VAT is 3.2.2, and it was last updated on October 28, 2026.

What age rating does NL Customs VAT have?

NL Customs VAT is rated for ages 4 and up.

Can I use NL Customs VAT for transactions outside the Netherlands?

NL Customs VAT is designed for VAT reclaim on goods purchased within the Netherlands. For transactions made outside the Netherlands, you may need to present the paper version at the Customs office.

What specific travel locations are supported by NL Customs VAT?

The app supports departures from Amsterdam Schiphol Airport, Eindhoven Airport, Rotterdam-The Hague Airport, and ferry locations in Rotterdam P&O, Hoek van Holland Stena Line, Ijmuiden DFDS, as well as cruise terminals in Rotterdam and Amsterdam.