Confusingly designed
When I first installed all it would do is ask me to scan “the document that you used to make your purchase”. Sounds like a credit card, or an invoice, but it’s a passport. And if the retailer hasn’t finished entering the data yet, the all just rejects you with “no such document” and no explanation. I assumed it was rejecting my passport. However when I tried again the next day, it now works.
There is no support address other than writing a paper letter and going to the post office!
There is no support address other than writing a paper letter and going to the post office!
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Does not work
No basic directions on how to create an account, or how to register purchases.
Shopping outside of The Netherlands makes more sense.
Shopping outside of The Netherlands makes more sense.
Not working
Not even able to submit passport
Unreliable
The app failed to detect my location and there was no red or green indication.
Horrible app…
Cannot get past scanning or inputting my passport. Keep getting the error message “If your details are correct, the app won’t be able to find any registrations for you.”
It doesn’t allow you to move forward. Very confusing, very difficult to understand. Development needs to go back to re-design and relaunch! I would give it zero stars if I could.
It doesn’t allow you to move forward. Very confusing, very difficult to understand. Development needs to go back to re-design and relaunch! I would give it zero stars if I could.
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