Confusingly designed
When I first installed all it would do is ask me to scan “the document that you used to make your purchase”. Sounds like a credit card, or an invoice, but it’s a passport. And if the retailer hasn’t finished entering the data yet, the all just rejects you with “no such document” and no explanation. I assumed it was rejecting my passport. However when I tried again the next day, it now works.
There is no support address other than writing a paper letter and going to the post office!
There is no support address other than writing a paper letter and going to the post office!
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Does not work
No basic directions on how to create an account, or how to register purchases.
Shopping outside of The Netherlands makes more sense.
Shopping outside of The Netherlands makes more sense.
Not working
Not even able to submit passport
Unreliable
The app failed to detect my location and there was no red or green indication.
Horrible app…
Cannot get past scanning or inputting my passport. Keep getting the error message “If your details are correct, the app won’t be able to find any registrations for you.”
It doesn’t allow you to move forward. Very confusing, very difficult to understand. Development needs to go back to re-design and relaunch! I would give it zero stars if I could.
It doesn’t allow you to move forward. Very confusing, very difficult to understand. Development needs to go back to re-design and relaunch! I would give it zero stars if I could.
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Useless garbage
Useless garbage
Xx
It doesn’t work
Remove this Useless App
App doesn’t even work!
Not worth trying
This app doesn’t work at all
SCAM
The tax refund app NL Customs VAT does not work, and will not even let me register my purchase despite inputting the correct travel details and passport information. I was told during my purchase to use the designated app that ‘everybody uses’ but it still does not work. It only registered one purchase. This is shameful because when I raised this issue as a potential misunderstanding at the customs desk at Shiphol Departures 3, I was told by the male staff to ‘go home and do it via the app’ despite repeatedly noting the malfunction of the app. I hope that the Dutch authorities can be made aware of this issue soon, as I am sure that this will be an issue raised by plenty other customers like myself, if the digital problem isn’t resolved within 3 months of the purchase, which is the time limit for which we have in order to make a successful tax refund registration. The Netherlands has a good reputation for service and efficiency, however this is a case that makes a tarnishing exception.
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Not working
It dosent work
Doesn’t do anything
This app is worthless and should be removed. It’s a waste of time to even attempt to use it.
Rubbish
Claims remote customs validation but I already left the country. It didn’t tell me first that I had to be near a customs office. So stupid. The Norwegian version checks that you’ve left Norway so you can validate at home.
Can’t authenticate
Authentication doesnt work…
Unusable
The app opens but doesn’t load.
Does not work done.
I installed the app put in a document number gave it a pin. It said invalid services and crashed and I gave it the document number. It said no transactions and crashed. They want to be a login again and it just does that over and over and over.
Doesn’t work
I tried to login using both my Dutch and Singaporean identification number numbers but both got rejected and take me back to the first page. Registering is impossible.. waste of time
Doesn’t work…at the moment…
I did write them and they said they are looking into fixing the bug. Hopefully this resolves everyone’s issue.
Doesn’t work
What others said. You enter your passport # and country and it just reloads. Instructions also non existent. Do you enter tax form number or passport number?
Utterly useless
Waste of time. Could not even register to use
