Total Scam ! Unprofessional service, delivery never happens and super expensive products.
Response from developer
Dear Madhumitha Kolkar, we sincerely apologise for the experience you've had. This is certainly not the experience we aim to provide. As discussed over the phone, we have already initiated your bank refund, and the amount will be credited to your original payment method within the communicated timeline. Regarding our pricing, Akshayakalpa products may be priced higher than conventional alternatives because they are made using certified organic farming practices, sourced directly from our network of farmers, and undergo stringent quality checks to ensure freshness, purity, and traceability. Our focus is on delivering high-quality, chemical-free products while supporting sustainable farming. We also take your feedback regarding the delivery experience very seriously. Your concerns have been shared with the relevant team for review and necessary action to help prevent such incidents in the future.
1500 recharged , checkout doesn’t work; team don’t care
I did email about it, and they said, "Okay, it's a valid issue. We'll take care of it for the next time," but never got back on whether they will replace items for us. Anyway, it's free, so ₹1,500 we recharged in the app, and then I selected items. When I went to checkout, the checkout page is black. I checked on my wife's phone, and it is the same thing.
When I complained to them, they said, "We checked everything on our side. Everything is working." They don't even care that I have a signed screenshot and it's not working. The responses are very, very late. I think they just focus on getting money added into the wallet and not really care about support or anything for the customer.
If you are ordering from Akshay Kalpa, maybe do it on Blinkit or buy outside, but never from their own app. It's bad.
Response from developer
Dear Manoj Surya, As discussed, our High Protein Milk has a 2-day shelf life as it is organic and free from preservatives. We have noted your feedback regarding long shelf life. For the checkout issue, please update your complete address in the app to proceed with placing your order. If you need any further assistance, our support team will be happy to help.
Major issues
Also, an issue with delivery addresses. My community is not serviceable but the apartment right across is!
Response from developer
Dear Patron, We sincerely apologize for the inconvenience caused. We understand your concern regarding location access and serviceability, and your feedback is important to us. The location permission helps us check delivery feasibility and provide accurate service coverage.Regarding the address issue, please reach us at support@akshayakalpa.org or 9535388122 so that we can address your concern.
Request for Widget feature to track orders and wallet balance
I request you to add the widget feature for the akshayakalpa app to view the upcoming orders in the subscriptions and available balance.
This helps users to add money accordingly and track their upcoming orders.
Response from developer
Dear Puneeth !! Thank you for your suggestion! We appreciate your feedback on adding a widget feature to track subscriptions in the Akshayakalpa app and we will consider implementing this feature in the future.
App wise super! No Ground level support
Suggestion for new customers:
Always have a backup plan, especially if you have kids at home. It’ll definitely help make your day a little easier!
Response from developer
Dear Patron, We sincerely apologize for the delivery issues you’ve faced. While we're glad you had a good experience with our app and call center, we understand the frustration of inconsistent deliveries. We will escalate this to our logistics team, which is actively working on improving reliability. Thank you for your feedback—we’re committed to making this right. Please reach out to support@akshayakalpa.org with your registered contact number to check and address this issue.
