everything good about alamo is gone :(
having to order via QR code in a dark theater during the movie is awful. when im watching a movie the last thing i wanna be doing is navigating this garbage app.
Need an app for a refund
What company makes you download an app to get a refund? If you bought as a guest it doesn’t even work. So how tf is someone supposed to get a refund?
No Apple Pay on stupid insidious app
Yall really don’t get what you have done.
You’ve permanently lost a customer.
Website requires you to download the app in order to get a refund, per their refund policy. Download app, unable to find tickets. No place to enter confirmation code to simply cancel the tickets. Come on, guys. I have the confirmation code. Thousands of other businesses have the technology to create a system to look up tickets via conf. code and manage/cancel. Do it. Regardless, it’s too late for me and my friends/family. We’re going elsewhere from now on.
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Many bugs
Payment processing not working. Sometimes tapping buttons doesn’t work. Also the movie picker is not great. The 3 small lines at the top are hard to use.
Why have an app? It’s more like a movie guide and not functional for purchases anymore…
Months back, really had few issues buying tickets on the app. This past month or so, every time I get to the check out, it will buffer on the payment indefinitely (seeing I’m not alone in this I decided to type a review as well).
A couple weeks ago I spent over an hour, missed the original movie time we wanted, trying between the .com and the app, constantly selecting and deselecting, having to change seats because it kept saying the seats were sold (the ones I was trying to buy) and I finally had to buy tickets in person defeating the point of the app.
During that movie’s previews there was another my son wanted to see so, while on Alamo Drafthouse’s WiFi as well as my cellular (I understand structurally why there is open not private WiFi, but to have no choice than to use it especially when payments are involved, don’t love that, would prefer a cellular rebounder than forced to use not private WiFi), but tried again and again and again having the same problem. Once I finally got it loaded to pay and thinking I was successful, fast forward a week+ (today) and we missed our movie time because somehow in this entire mess the app chose 9:30am when I’d been repeatedly choosing a 6:40pm movie.
I just tried to re-purchase the same tickets on the app and that time was essentially sold out. I, once again, tried to buy tickets for the next day or possibly two days from now on the app, I have a very upset 5 year old right now who was ready to go in his cosplay outfit excited for the movie, and the same payment window continues to buffer…
Deleted and downloaded the app again and it shows the tickets I’d selected, yet never purchased, on my account, as “sold”. They’re not. I understand there’s a holding period but still. Same account should not display the tickets as sold, imo. But payment window continues to buffer.
We love(D) this place. But the frustration of simply buying tickets makes the app kind of pointless.
To add, the day we were in the theater, again on Alamo’s WiFi as well as trying my own cellular, we couldn’t even order food because their “system was having issues” and I, physically disabled with a 5 year old, had to speed walk behind an employee from the furthest theater to the counter to order food and drinks and then back again to the theater. I was told there was no way to order more food unless I left the movie, walked back out to the foyer and started another check at the counter. We did not do that, obviously. Idk why I tipped extra above their default 18% added to the chèque. I felt ‘on the spot’, but I digress.
I acknowledge this is more than just the app as a review and will be trying to figure out who to contact about the pile of frustrations and money lost, but it all originated from the app’s mess of flaws.
A couple weeks ago I spent over an hour, missed the original movie time we wanted, trying between the .com and the app, constantly selecting and deselecting, having to change seats because it kept saying the seats were sold (the ones I was trying to buy) and I finally had to buy tickets in person defeating the point of the app.
During that movie’s previews there was another my son wanted to see so, while on Alamo Drafthouse’s WiFi as well as my cellular (I understand structurally why there is open not private WiFi, but to have no choice than to use it especially when payments are involved, don’t love that, would prefer a cellular rebounder than forced to use not private WiFi), but tried again and again and again having the same problem. Once I finally got it loaded to pay and thinking I was successful, fast forward a week+ (today) and we missed our movie time because somehow in this entire mess the app chose 9:30am when I’d been repeatedly choosing a 6:40pm movie.
I just tried to re-purchase the same tickets on the app and that time was essentially sold out. I, once again, tried to buy tickets for the next day or possibly two days from now on the app, I have a very upset 5 year old right now who was ready to go in his cosplay outfit excited for the movie, and the same payment window continues to buffer…
Deleted and downloaded the app again and it shows the tickets I’d selected, yet never purchased, on my account, as “sold”. They’re not. I understand there’s a holding period but still. Same account should not display the tickets as sold, imo. But payment window continues to buffer.
We love(D) this place. But the frustration of simply buying tickets makes the app kind of pointless.
To add, the day we were in the theater, again on Alamo’s WiFi as well as trying my own cellular, we couldn’t even order food because their “system was having issues” and I, physically disabled with a 5 year old, had to speed walk behind an employee from the furthest theater to the counter to order food and drinks and then back again to the theater. I was told there was no way to order more food unless I left the movie, walked back out to the foyer and started another check at the counter. We did not do that, obviously. Idk why I tipped extra above their default 18% added to the chèque. I felt ‘on the spot’, but I digress.
I acknowledge this is more than just the app as a review and will be trying to figure out who to contact about the pile of frustrations and money lost, but it all originated from the app’s mess of flaws.
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Can’t even buy tickets in app
How, in the days of AI coding, can you release an app this bugged and non functional? Cannot even add CC info to buy tickets. Cannot sign in with certain browsers on a computer. Cannot redeem season pass rewards when needed. Hire a competent dev and fix your stuff. Embarrassing.
Why can’t I get a menu for over price bar food
Now they make you use an QR code to order popcorn or any of their overpriced food. We hate it! I am a member and am considering leaving what a joke. They do to want to pay for wait staff!
Fails when buying tickets
Just a terrible app at processing ticket purchases.
Theater is DISGUSTING
The theater is dirty, the staff are rude or nonexistent, the bathrooms are beyond filthy. And some of those people are touching your food. For a so-called premium experience? Give me a break. I’m never going back to Alamo
Fees are ridiculous
Absolute absolutely nothing convenient about the convenience fee when purchasing tickets. Ordering through the app seems to take even longer to get drink, refills or popcorn refills.
Braindead!
Wow, what a way to destroy everything that made this theater the best. Requiring you to scan a QR code in a dark movie theater to order food… a theater previously famously known for its policy to respect others by not being on your phone!!! What a colossal failure for all involved with these changes. Shame on you !
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How hard is it really to QA your app?
So many app design and engineering studios that’s a saturated market, and still you can’t get this app working correctly. Today I cannot even get a ticket for a movie with the “uh oh” notification with my season pass. It’s really unacceptable. Pay should be a doozy to add onto the experience. And even the season pass animation once at the theatre has the wrong font loaded on the card that makes the entire experience and quality just sub par. It’s really not hard. Do better.
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Very Bad
The app itself is just so-so. Things could be improved, but that’s beside the point that the whole ordering system is spectacularly bad. I have yet to have an order fully work. On every occasion I had to find staff after waiting 45m+ and not getting something. Please change back to in person ordering!
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Can’t buy tickets
Just spins and spins in the app and you’re not able to add any payment method to check out.
What Happened???
The app doesn’t work. What happened? Is there a new one or some other app then I don’t know about.
Spinning Wheel of Death
This app is horrible! Just trying to reserve my tickets and “Uh-Oh! Something went wrong!” Your app went wrong!
Bring back servers
No phones in theaters!
Terrible
Nothing on this app works you can’t even sign in and conveniently can’t cancel tickets any other way but the app.
Worst app
Constantly crashes, honestly makes me want to cancel my membership.
