Consistently buggy
Use the app frequently as a Season Pass member, and there always seems to be an endless stream of technical difficulties. I haven’t been able to store a payment method in the app for more than a year at this point, often it doesn’t register my pass at all and frequent errors selecting seats, showtimes or logging into my account for no reason at all. A little quality control could go a long way!
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Broken App
They updated the app three days ago, and now I cannot log in at all. I am able to log in on the computer but not on IPhone. Tried to log in on my wife’s phone but won’t log in there either. We had plans to see a movie with friends this weekend but you can’t use the season pass on the computer, and can’t log in on the app so we ended up going to the closer AMC. The theater has changed since the Sony acquisition and this app problem may be my last straw with them.
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App not working anymore
I am a Victory member but may cancel because the app doesn’t work anymore!
Can’t login mobile app
Changed my password multiple times and I still can’t login on the app even though I have no trouble logging in on the website and my MacBook
Horrendous
Stuck in an endless loop trying to log in. I’ve reset my password 5 times and I keep getting “Uh oh! An error occurred” over and over.
Can’t sign in
And you can’t request a refund on the website. Since I can’t get to the box office to refund, I’m screwed. Love the Alamo experience, but this sucks.
Unable to ever buy tickets
The only thing the app is good for is showing your tickets to the remaining staff that Alamo hasn’t laid off. You can’t purchase tickets, because it doesn’t work more than half of the time! And they will never update the app to fix this because Sony doesn’t care about their customers at all and is running this beloved company into the ground. 🙂
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App does not work
I literally cannot sign in on the app or use it at all. Not sure what the problem is because it doesn’t offer any information on what the error is either.
Fix the app, get rid of online ordering
App lost all of my history. No tickets, purchases, or points show up.
Cancelling my Season Pass
I've been going to Alamo Drafthouse for 8 years and have been a Season Pass holder for 6 years, since it first launched here in Springfield, and added the extra-seat option 3 years ago. In that time, I've purchased well over 300 tickets across 150+ film showings, yet somehow have never earned any rewards. I kept my membership anyway because I genuinely loved the food, atmosphere, and overall experience. I was happy to support a theater and Springfield landmark I've been going to since I was a kid, back when it was Wehrenberg Theatres/Campbell 16.
Unfortunately, over the past 6 months, the experience has drastically declined. The food quality isn't what it used to be, the app and website have become incredibly frustrating, and the new scan-to-order system has been one of the biggest disappointments. Removing servers has taken away the customization and attention to detail they provided. Something as simple as adding basil to a pizza, which a server could easily accommodate, isn't even an option anymore. I've also had food arrive at the very end of a film despite requesting help multiple times, and my friends and I have had ordered items simply never arrive.
The new gatekeeping process before entering the theater has also been strange. About a month ago, my friend and his wife arrived for a movie only to discover their purchased seats had been given to another couple. Despite my friends showing the employee their tickets, the employee said there weren't tickets purchased for those seats and had already allowed the other guests, whose tickets were actually for different seats, to move into them. My friends didn't want the other couple's original seats, so they ended up leaving entirely.
That same friend works at Cox Hospital and had previously been able to receive the free popcorn offered to healthcare/service workers. On our most recent visit, we were told that benefit now only applies to morning showings. Because of his work hours, he essentially can't use it anymore, which seems to defeat the purpose of offering a benefit to working healthcare employees.
I honestly hate that I'm cancelling. Alamo was my favorite place to see movies, and I loved bringing friends there to experience the films too. I kept hoping these changes would improve with time, but they haven't. They've taken away many of the things that made Alamo special in the first place.
I don't know if these decisions are coming from Sony or elsewhere, but the way Alamo operated before was the win. I genuinely wish Alamo Drafthouse and its employees the best and hope things eventually improve. Until then, I'll be at AMC 11.
Unfortunately, over the past 6 months, the experience has drastically declined. The food quality isn't what it used to be, the app and website have become incredibly frustrating, and the new scan-to-order system has been one of the biggest disappointments. Removing servers has taken away the customization and attention to detail they provided. Something as simple as adding basil to a pizza, which a server could easily accommodate, isn't even an option anymore. I've also had food arrive at the very end of a film despite requesting help multiple times, and my friends and I have had ordered items simply never arrive.
The new gatekeeping process before entering the theater has also been strange. About a month ago, my friend and his wife arrived for a movie only to discover their purchased seats had been given to another couple. Despite my friends showing the employee their tickets, the employee said there weren't tickets purchased for those seats and had already allowed the other guests, whose tickets were actually for different seats, to move into them. My friends didn't want the other couple's original seats, so they ended up leaving entirely.
That same friend works at Cox Hospital and had previously been able to receive the free popcorn offered to healthcare/service workers. On our most recent visit, we were told that benefit now only applies to morning showings. Because of his work hours, he essentially can't use it anymore, which seems to defeat the purpose of offering a benefit to working healthcare employees.
I honestly hate that I'm cancelling. Alamo was my favorite place to see movies, and I loved bringing friends there to experience the films too. I kept hoping these changes would improve with time, but they haven't. They've taken away many of the things that made Alamo special in the first place.
I don't know if these decisions are coming from Sony or elsewhere, but the way Alamo operated before was the win. I genuinely wish Alamo Drafthouse and its employees the best and hope things eventually improve. Until then, I'll be at AMC 11.
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Can’t sign in can’t process payment
Won’t let me sign In create account but subscription cmon help
Defective app
Everyone I attempt to use the app it locks up during payment
Steals money from you
You can buy a subscription tot heir season pass which gets locked to your device, you can’t buy tickets on any other device with your pass after that. They can lock you out of logging in, unable to cancel your membership or buy tickets. If you have similar issues, report this app to Apple.
Can’t purchase anything
The latest update comes with a major issue- the payment section of checkout never loads. Can’t find where to submit a tech issue with the app, so sharing here instead. I was able to purchase my tickets via the website, and then they showed up in the app so that’s a workaround, but hoping they fix this soon!
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broken
Loyalty program is actually anti-loyalty. You get rewarded early on, but after a certain number of movies watched (5 in your life) you get NOTHING. NADA. ZILCH.
Don't even get my started on the mobile ordering fiasco. The Alamo has been 100% ruined by corporate greed at Sony.
Don't even get my started on the mobile ordering fiasco. The Alamo has been 100% ruined by corporate greed at Sony.
Ordering and Costs
Please bring back physical menus and ordering with pen and paper. Ordering on your phone during the movie is a terrible experience. Additionally, getting a text to close out the tab DURING THE MOVIE and within a time limit is also bad. (People essentially only get half of that time anyways since they would rather watch the last 10 minutes of the movie than be on their phones.)
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Broken
This app doesn’t work anymore for me as of 8/2. I can’t buy tickets because the payment box never loads. It repeatedly pops up with the message that I am subscribed to victory rewards, but I can’t even look at the tickets I already bought on the app because it days I need victory installed on this device. I go to the settings and it says it’s installed. I can’t even login to my victory on the website to buy tickets because it gives me 3 different error messages, a different one each time. “Unauthorized” it says. Also, my 10% off concessions has not worked the past 3 times I’ve gone to the movies so I have to complain every time, still no resolution beyond the $10 off voucher they gave me which was really hard to use since you don’t get a waiter to talk to anymore. Overall it’s just all going downhill and my family is about to switch back to cinemark if you guys don’t get it together. We are trying to see Spider-Man tomorrow and I literally am about to call the theater to try to buy tickets because nothing else is working.
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NIGHTMARE BOOKING
The amount of times I’ve had to redownload this app to get to the payment section is insane. Finally, after 30 minutes of trying to book i get to the payment and forget to put my rain check in lol so i had to refund my tickets - then try to go back and book my seats but it says sold out, even though i refunded them immediately and waited 10 minutes to check to see if they’d come available again. Ultimately decided today is not the day to watch a movie - don’t know when I’ll be back either. What a headache 🤦🏻♀️
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I miss the old Alamo
This year Alamo implemented new policies at their theaters. Instead of the classic ordering by pen and paper which itself is a flawed system but works a lot better than their new system which now has you on your phone. Alamo once stood as a champion of no phone use during movies. To now make your phone mandatory is such a stupid and self inflected wound. I missed going to the Alamo right by where I live but now I can’t force myself to step inside. Unless one day they reverse course on this stupid decision I will never see a movie at Alamo again.
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everything good about alamo is gone :(
having to order via QR code in a dark theater during the movie is awful. when im watching a movie the last thing i wanna be doing is navigating this garbage app.
