Ridiculous design
Book a session flow is broken … releases slot when they make you pay and if you go back session is lost
Cannot add another so risk booking in tandem
This is so amateur and frustrating to get a credit back it makes the whole act of going to a sauna seem a waste
Cannot add another so risk booking in tandem
This is so amateur and frustrating to get a credit back it makes the whole act of going to a sauna seem a waste
App is bad
The app crash often and it’s hard to use.
Disappointed
I don’t understand why you have to download the app to book a session. You can’t do it online either by a phone call. The app doesn’t allow to book for 2 people either. And also is mandatory to upload a photo on your profile. Sorry but very disappointing.
terrible
terrible method for booking a sauna, what happened to just calling a place and making an appointment. was told it can only be done through the app. what a joke
Bad
Adding profile photo is mandatory to use the app, but it keeps saying the image is too large whichever image I choose from my album? So I can't use the app at all.
Invasive information requests
Why do I need to upload a profile picture to book a sauna? The app is also buggy. I already provided my email address, but it asks me for it again (despite being logged in with that address). Best part… can’t fill it in. That field seems disabled.
Terrible app!
Set up account then can’t login! Password is correct. When inquiring, you are diverted to another portal.
Nice sauna but this app sucks
App is terrible
Very poor, clunky user experience.
Very poor, clunky user experience. In any way having to download an app to book a sauna is overkill and absolutely ridiculous. Been trying to reset my password and I don’t receive the reset email.
Worst UX ever seen by far
270mb so I can book a sauna session? This is insane.
App crashes and insanely huge for a simple booking app
App crashes after being downloaded. No other booking alternatives on the website as it directly links to the app.
Downloading the app will cost you a stratospheric 216MB on your phone, which is far too much. Even a first class video game does not take that much space.
Downloading the app will cost you a stratospheric 216MB on your phone, which is far too much. Even a first class video game does not take that much space.
Need to work on UX
App not user friendly or very commercial, can’t book for multiple people, have to buy people gift vouchers and they need to download the app, silly. Website is even more convoluted. Hope the sauna experience is better than their tech UX.
Poor UX and loading times
Jesus, fix this app. Poor UX and took me in total 20 mins to make a booking.
Payment before booking confirmation
This app needs you to pay for a package but the booking is not confirmed. When the booking is declined, the payment is not refunded and has a short expiry. The app also does not allow you to delete credit card information. Only add.
App
Same issue as above. I open and the app closes straight away…
Need to make it stable.
I can not make booking . I installed the app. The app would not open properly. The main screen disappears in one second after opening.
Booking experience from hell
Called up to book for my family and was told every single one of us had to make an account download an app and book separately. Naturally by the time all of that was sorted the 7 spots in the time we wanted had been taken and we had already paid for a package 💀 worst experience of all time
Painful booking
Both website and app are one long painful experience. Takes FORVER to book and can’t book for multiple people…
