Amazing excellent health insurance
Best health insurance in my life, super strongly recommend!
Poor customer support
There is no way to communicate with HBF thorough written communication in the app. On 2 occasions. I have phoned HBF and staff have not recorded notes, so when I follow-up they say they have no record of what I am saying. They ghosted me on email and I have not heard from them, no matter how many times I email asking for a response. Such a shame because back when they had Midland Branch, they were amazing.
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Strange Claims UX
Claims seem to disappear into a black hole while they are being processed and you can’t view them. Also there’s no way to provide feedback other than call so I’m doing it here.
Unreliable
Once the app locks you out, you have to login again, set the pin AGAIN.
Why must I constantly set the pin? Why doesn’t your developer program it such that the pin is only entered once?
Coming from a programming background, your system is not designed properly.
Once pin has been entered, pop up window informing user pin has been entered, requires the user to close it manually. Imho, this step is unnecessary.
It asks again face authentication, pop up window requires user to manually close the window.
Why do you lock us out and we have to do all this nonsense all over again??
Why must I constantly set the pin? Why doesn’t your developer program it such that the pin is only entered once?
Coming from a programming background, your system is not designed properly.
Once pin has been entered, pop up window informing user pin has been entered, requires the user to close it manually. Imho, this step is unnecessary.
It asks again face authentication, pop up window requires user to manually close the window.
Why do you lock us out and we have to do all this nonsense all over again??
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Update = Start again
Every time there’s an update, you have to re-enter membership and password, get code from email, agree to terms, setup pin and add to wallet. Why TF can’t you carry this stuff over like other apps do?
