Strange Claims UX
Claims seem to disappear into a black hole while they are being processed and you can’t view them. Also there’s no way to provide feedback other than call so I’m doing it here.
Unreliable
Once the app locks you out, you have to login again, set the pin AGAIN.
Why must I constantly set the pin? Why doesn’t your developer program it such that the pin is only entered once?
Coming from a programming background, your system is not designed properly.
Once pin has been entered, pop up window informing user pin has been entered, requires the user to close it manually. Imho, this step is unnecessary.
It asks again face authentication, pop up window requires user to manually close the window.
Why do you lock us out and we have to do all this nonsense all over again??
Why must I constantly set the pin? Why doesn’t your developer program it such that the pin is only entered once?
Coming from a programming background, your system is not designed properly.
Once pin has been entered, pop up window informing user pin has been entered, requires the user to close it manually. Imho, this step is unnecessary.
It asks again face authentication, pop up window requires user to manually close the window.
Why do you lock us out and we have to do all this nonsense all over again??
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Update = Start again
Every time there’s an update, you have to re-enter membership and password, get code from email, agree to terms, setup pin and add to wallet. Why TF can’t you carry this stuff over like other apps do?
Issues unresolved
Terrible service
Date missing on historical claims
The historical claims listed in the App does not include the claim date. In the intersts of completeness and a to give the customer a more informed list of data, the date of the claim should be included. This should be a very simple update to perform by the App developer. My suggestion is to show the date to the right of the claim number and make it right justified.
Thank you.
Thank you.
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Cover where it counts
Though private health insurance it’s a big cost every month, our family have been well taken care of when we’ve needed it, and have had amazing providers. 20+ years with HBF and have never been disappointed. Silver tier member.
Easy
Easy
Easy to to use app
The app makes claiming so much easier and quicker. Just upload your invoice and it’s done.
Hbf dental
Is amazing very happy with it
Super easy!
It has been the easiest app to navigate, especially when making a claim for my regular chiro appointment. Cannot fault it. Well done HBF!
Claim process
Extremely pleased with the simple online claim process
I have monthly ongoing medications that I can claim for. So to me this is perfect
I have monthly ongoing medications that I can claim for. So to me this is perfect
Happy with HBF but…
I’d give 5 stars except that HBF only covers dependants up to the age of 25 years of age.
My daughter recently aged out and started her own health insurance.
My daughter recently aged out and started her own health insurance.
Claims process doesn’t work
The claims submission function doesn’t work. I have needed to submit via the website instead.
Claiming unpaid invoices
Apparently I can claim unpaid ambulance invoices (I phoned and asked) which I am grateful for. However the website and app ask for receipts which I found confusing and I had to check again with HBF . Think this should be clearer on your sites. Thanks
G Clark
Keep doing what you are doing
How easy was that!
Opened the app, took a photo, click submit. Very easy thank you
Claims
Such an easy website to use.
Great app
An app that is actually easy to setup, use and with minimal clicks!
Easy to submit claims
Really easy app to use, one of the best out there.
Access
Tried logging onto HBF via web site, only to be told my password was incorrect. 3 attempts later after changing my password every time, I have trying to log on vie web site and the app on my mobile phone.
Not a happy chappie
Not a happy chappie
