Poor customer service
I took a ovhc from medibank. When it was time to cancel, I had an extremeley hard time getting hold of someone over phone as you can only cancel policy over call. Terrible experience.
Response from developer
Hi there, Thank you for reaching out. We are sorry you had to wait long to speak to our Contact Centre. There are several ways you can get in touch with Medibank. If you require assistance with your policy you can also contact our Messaging team https://www.medibank.com.au/contact-us/ who can assist, or you can submit your enquiry via our website at https://www.medibank.com.au/contact-us/feedback/?formtype=Feedback. Thanks, Anna
Poor UX
It’s 2026, you would think a corporation as big as MBP, with their squillions in annual profits could provide a more functional, intuitive app experience. For example, keeping a list of regularly claimed pharmacies and prescribing GPs so that every single time one makes a pharmacy claim they’re not inputting the exact same information. Common sense is not very common it seems.
Show more
Data entry
Please allow autofill for pharmacy & doctors details.
I don’t want all the notifications
Don’t want all the notifications
好用
方便
