Poor customer service
I took a ovhc from medibank. When it was time to cancel, I had an extremeley hard time getting hold of someone over phone as you can only cancel policy over call. Terrible experience.
Response from developer
Hi there, Thank you for reaching out. We are sorry you had to wait long to speak to our Contact Centre. There are several ways you can get in touch with Medibank. If you require assistance with your policy you can also contact our Messaging team https://www.medibank.com.au/contact-us/ who can assist, or you can submit your enquiry via our website at https://www.medibank.com.au/contact-us/feedback/?formtype=Feedback. Thanks, Anna
Poor UX
It’s 2026, you would think a corporation as big as MBP, with their squillions in annual profits could provide a more functional, intuitive app experience. For example, keeping a list of regularly claimed pharmacies and prescribing GPs so that every single time one makes a pharmacy claim they’re not inputting the exact same information. Common sense is not very common it seems.
Show more
Data entry
Please allow autofill for pharmacy & doctors details.
I don’t want all the notifications
Don’t want all the notifications
好用
方便
Medibank App love it
I use the Medibank app often to check what’s new and join in the challenges to improve my health. I love it as it’s easy to use and rewards for completing challenges.
no amex
has no amex support even though billions of dollars of worth company
Pay as you go
Legit can just pay your premium ahead of time which makes having insurance so much easier in my circumstances. I love it.
Great Service
I appreciate your service
Claim
I used this very first time and was very easy and concise. Thank you.
Motivating
This app is a gem. It’s motivating and engaging. I particularly like the health information in challenges and that it talks to my other health apps. It is simple and easy to navigate, a great support for improving health.
Excellent App
User friendly app
Mr
Really good
Always been good
Had some pretty serious health issues in the past. Glad I had and continue to have Medibank Private Cover.
Challenges
I find it ridiculous that you have to log into an app and tick of challenges to receive points - just give your members the benefits upfront! I have been a member for over 20 years
Can’t zoom in
This app is hard for vision impaired
Services
Excellent services at all time and most of the claims are beneficial for customers
Buggy app
The app is buggy and freezes a lot :( Had to restart so many times before I could get things done
Direct deposit
I’ve set up direct deposit through the app and for some reason it doesn’t appear to be working and I have to do it manually 😩
Expensive
Very hard to pay these payments. This account does not let me change services such as .. pregnancy, I am an 84 year old male.. I obviously do not need pregnancy help.
I am at the age where i need medical payment help
I am at the age where i need medical payment help
