Easy to use
Very hand and easy to use
Great reward
Love the new Medibank reward system
Platinum customer
Nightmare to get claim issues resolved
One-time code
Have you heard about FaceID? Why asking password and one-time code each time I open the app?
Won’t let you cancel
Can’t manage member ship, will let you pay but won’t let you cancel
Major step backward in user experience
In a world where every app is making login seamless with Face ID and passkeys, Medibank has taken two massive steps backward. A few months ago, Face ID worked fine. Now, I have to manually enter my username, password, and an MFA code every single time I open the app. It's frustrating, inconvenient, and terrible UX. Please bring back biometrics!
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Appalling customer service ..
Never answer important emails or respond in any way .. truly appalling customer service …
Great cover
Extras only works for us great
Medibank
Recommend Medibank for private health care, very good
Left without cover
Direct debit payment inaccuracies leaving my family and I without cover & without notice. Not acceptable especially for premium coverage.
Claim process
Why on earth are there so many steps to make a claim? Surely like other provider you submit the receipt and be done with it.
AirPods Max
Can AirPods Max be added back to the live better rewards please? I was waiting to redeem once the usb c version was released but it was never added. Thank you
Ease to claim
Just need a receipt to make a claim. Very easy and quick as long as the provider ID and Item numbers are correct on the invoice. Happy!
Medibank App
It’s user friendly
Bit confusing
Should be a lot simpler
Colin
Really good and easy to use
Easy
Easy to navigate
Hate
I hate having to enter every single item myself. Takes too much time
Mel
Great service every time
Payments
Each month I change my card details and the next month the payment never goes through and I have to enter it all again. It’s soo stupid and frustrating
