Customer Tech Support Personal Attention
This app is extremely informative and a helpful tool to get the most from the Aletha tools. When I had trouble using the app with the new version of the iOS, I received quick personalized feedback. I am impressed and would gladly recommend this app and the customer support!
Amazing Support
I had recently purchased and installed the app, it failed to open. Working with support we quickly identified the version of OS as likely cause.
In troubleshooting the responses were quick, relevant, and friendly.
They even tried to down-rev their version.
Ultimately it required an update to their app, this was completed within a week. I wish all companies were this responsive!
In troubleshooting the responses were quick, relevant, and friendly.
They even tried to down-rev their version.
Ultimately it required an update to their app, this was completed within a week. I wish all companies were this responsive!
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Terrible app for the products
It would be more helpful if the app asks which product the customer had then show how to use it rather than ‘what hurts’ and following with what products fit that.
If the app asked, ‘what Aletha product do you currently have’ then show how to use it.
Then market other products
If the app asked, ‘what Aletha product do you currently have’ then show how to use it.
Then market other products
App Crashes on open
App crashes every time. Useless app.
Great the first day
This worked great the first day. Since then the app has not loaded at all. Which effects the quality of the items because the video instructions really make the difference. I don't see any location online with these videos to follow so they're app dependant. Right now this is a two and going down to a one and I may have to return the equipment unless this is fixed.
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Video doesn’t load
I’ve been enjoying hip hook, band, orbit, and range to release tension of my body. I was excited to use the app, but unfortunately, none of the video loads. I hope to get to use this app to gain more benefit from these tools. It’ll be wonderful if the company would make tailored video for activity categories, such as sports and type of martial arts. For me, my main motivation is to enable myself to throw better high kick and middle kick. I would love to learn from karate, taekwondo Muaythai and Kickboxing professionals how they use these products to become better at their martial arts. Especially throwing high and middle kick.
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Great app, but needs to be tweaked a little
I like the fact that the update has more detailed instructions for how how to target each muscle. What I don’t like is that the timer is now silent, so there is no alert when the 90 seconds are up. I have to keep trying to look, which is not easy in some positions. I liked the comments during the old timer which let me know how much time was going by. I also liked the option to just use the timer, which is honestly now.
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Must have!
I recently bought the Hip Hook (Mark) and this app has been super helpful with how to use it and actually understanding what it is that I am doing. It has a really in depth program with everything you need to know (and more) about the product and makes it really easy to understand. The only feedback I would give is that I wish there was a way to skip around the modules a bit easier, but the app is still great and I am glad I found it!
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Very helpful and informative
I have the Hip Hook and this app has really helped learn how best to use it. The videos do a great job of breaking down and explaining why things hurt and the effect of fixing them, and the personalized nature of the app is nice. You can really notice the attention to detail and care put into this app and the information it provides to help its users improve their health.
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Good companion app
I bought the tools a few weeks ago and this app has been extremely helpful in making sure my experience went smoothly. I was able to experience all of the magic of the tools and feel way better after releasing.
Definitely recommend both the app and the tools!
Definitely recommend both the app and the tools!
This actually helped me understand what to do
I bought the Mark Hip Hook but wasn’t sure I was using it right, and I was worried about making my pain worse. The instructions and guided exercises in this app helped me understand what to do, when and how to use the Mark. Can definitely feel the progress and am getting relief I can feel in my body!
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