Customer Tech Support Personal Attention
This app is extremely informative and a helpful tool to get the most from the Aletha tools. When I had trouble using the app with the new version of the iOS, I received quick personalized feedback. I am impressed and would gladly recommend this app and the customer support!
Amazing Support
I had recently purchased and installed the app, it failed to open. Working with support we quickly identified the version of OS as likely cause.
In troubleshooting the responses were quick, relevant, and friendly.
They even tried to down-rev their version.
Ultimately it required an update to their app, this was completed within a week. I wish all companies were this responsive!
In troubleshooting the responses were quick, relevant, and friendly.
They even tried to down-rev their version.
Ultimately it required an update to their app, this was completed within a week. I wish all companies were this responsive!
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Terrible app for the products
It would be more helpful if the app asks which product the customer had then show how to use it rather than ‘what hurts’ and following with what products fit that.
If the app asked, ‘what Aletha product do you currently have’ then show how to use it.
Then market other products
If the app asked, ‘what Aletha product do you currently have’ then show how to use it.
Then market other products
App Crashes on open
App crashes every time. Useless app.
Great the first day
This worked great the first day. Since then the app has not loaded at all. Which effects the quality of the items because the video instructions really make the difference. I don't see any location online with these videos to follow so they're app dependant. Right now this is a two and going down to a one and I may have to return the equipment unless this is fixed.
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