Missing documents
No proof of covid vaccine on app. No response to repeated requests to update my vaccines. I need proof of vaccination for my job. Phone number for AL HOSN out of service. Please contact me to resolve issue as I will be suspended from work
App not working
Don’t even deserve one star trying to reach them no one answering trying to reach them in social media no response
Mr
Unable to login as it doesn’t recognise my mobile number
Low Quality App
1. One time authentications codes don’t arrive
2. Slow customer support, who transfers you from one department to another as they have no idea how to resolve the issue.
2. Slow customer support, who transfers you from one department to another as they have no idea how to resolve the issue.
no OTP code
(based out of US) I’ve been trying to get a code sent to my number several times already and nothing has been showing up in my text messages. Reporting doesn’t make a difference and neither does using someone else’s phone number.
Dreadful
Al hosn, More like Al Kill myself, the app is absolutely awful. never received the OTP and was stuck with a grey pass. wasn’t even needed after all. Al not download if I was you
Trash App
So unnecessary
Couldn’t register
Couldn’t register, no support
Won’t register no good
Tried several times , never got the OPT number to register
Doesn’t work
Tried logging in and setting up but says my phone number is missing ask them to update. Not too sure what else I can do. Tried deleting and then re imputing but no luck here.
Doesn’t accept usa mobile numbers.
Frustrating app, tried multiple times and won’t accept usa mobile numbers.
Puts me off visiting
This app is impossible to use and just so stressful. I’m honestly thinking about cancelling my trip and going somewhere else. I’ve travelled to many places since coming out of lockdown but none have complicated it more then Abu Dhabi. I appreciate that tourism is probably very low down on their priority list right now but just wasted half a day on this and still not able to get my details in the app.
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Just terrible
Good luck to anyone who can get this working… confined to our hotel for the week because the app is so so unuseable!!
Most user unfriendly app
This app and overall process win the prize for the most unfriendly app. If you try to register online so you can get whatever number is needed to input in the app, you are asked to write your Arabic name (even if you don’t have one, and it’s a required field so you cannot proceed without it). Also website registration is asking for mysterious “file no”, “department”, “year”, “category” and “sequence” as required fields. Again, no idea what these are. The conclusion I reached is that whoever created this app, wants zero visitors, because it’s impossible to use. In the end I did not use it and and did not go.
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Never received the OTP
Not sure about the residents, but this app is definitely not friendly to foreigners. Phone numbers from other countries NEVER receive any OTP code and we can never log in to the app.
Very disappointing
I uploaded all information on the ICA site prior to visiting Abu Dhabi. Had a PCR test at the airport all went well I received a text within 3 hours logged into the app and had a green pass!! Brilliant for 3 days. Then green turned to grey. All my vaccines were visible as was my negative PCR result. My vaccination status was pending approval. Lord knows how and when they ever get around to this but it never happened for the full 18 days I was visiting. It’s rubbish. I had another PCR test and for 3 days it went green again. Is this some kind of money making scam for tourists. Seems a bit daft because a jobsworth could refuse entry. Having said that I wasn’t refused entry to Yas Mall with my grey status. They were intelligent enough to see if had a PCR test recently. If tourists are supposed to use this in order to engage in tourism then this needs massive improvement.
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Is crap
This app is crap, it doesn’t want to work. I registered everything I possibly could and it’s not working. Came from States last night, got my Covid test done so I can get the ID number and I was not texted any information to my phone. Found out what my ID number is and I’m still waiting for the six digit verification to be emailed to me and it’s not working.
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The send button doesn’t work.
I filled in the app so many times and got stuck at the send button. Does not send anywhere. Wasted so much times
Does not work
Does not work with non UAE numbers. Use your passport and print your covid test results instead - these are widely accepted for tourists.
How to add
In the last update they mentioned ability to add vaccination card to apple wallet but how?
