Extremely frustrating reimbursement experience with Daman
I have been continuously following up with Daman regarding my reimbursement claim, which was submitted on August 26th and approved. However, it has now been more than a month since approval, and the reimbursement amount has still not been credited to my account.
I have lost count of how many times I have contacted customer care and how many complaints I have raised regarding this issue. Unfortunately, despite repeated follow-ups, no one has been able to provide a clear explanation for the delay or even a proper update on when the payment will actually be credited.
Every time I contact them, I receive the same vague responses without any concrete information or resolution. If a claim has already been approved, there should be a clear and reasonable timeline for the payment, along with proper communication when there is a delay.
This has been a very frustrating and disappointing experience. The biggest issue is not just the delay, but the complete lack of transparency and ownership in resolving the matter.
I hope Daman takes this seriously and improves its reimbursement process and customer support, because customers should not have to repeatedly chase an insurance company for a payment that has already been approved.
I have lost count of how many times I have contacted customer care and how many complaints I have raised regarding this issue. Unfortunately, despite repeated follow-ups, no one has been able to provide a clear explanation for the delay or even a proper update on when the payment will actually be credited.
Every time I contact them, I receive the same vague responses without any concrete information or resolution. If a claim has already been approved, there should be a clear and reasonable timeline for the payment, along with proper communication when there is a delay.
This has been a very frustrating and disappointing experience. The biggest issue is not just the delay, but the complete lack of transparency and ownership in resolving the matter.
I hope Daman takes this seriously and improves its reimbursement process and customer support, because customers should not have to repeatedly chase an insurance company for a payment that has already been approved.
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Engineered to prevent claiming
Search ‘Orthopaedic’ in Dubai and you get a nil return. Try to put bank details in - a necessary preliminary move prior to making claims - the app won’t accept UAE IBANs. It’s set up so that the permanent feature does t work so you have to put on bank details for each claim. Claims ‘disappear’ so you can’t track or refer if rejected for more info. All set up to make claiming difficult
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Not updating
When I open the it request for updated app and not allowing me to use the current app and when I try from App Store there is no any update option. Tried from my friends phone and same issue everywhere. Fix this bug asap.
Most of the features doesn’t work
I needed to find a network hospital in Dubai, but the app search function simply would not work. I tried multiple search combinations, yet no results were displayed. I then checked the Daman website and faced the exact same issue. Surprisingly, I was able to search for hospitals outside the UAE, but nothing within the UAE itself.
I also attempted to use the live chat feature 5–6 times. Each time, I was asked to verify my identity through UAE Pass, Emirates ID, or login credentials. Despite trying every option multiple times, the chat either restarted from the beginning or showed an error message saying my details could not be found and redirected me to the main menu.
This was extremely frustrating, especially during an emergency situation. Very disappointing experience this time.
I also attempted to use the live chat feature 5–6 times. Each time, I was asked to verify my identity through UAE Pass, Emirates ID, or login credentials. Despite trying every option multiple times, the chat either restarted from the beginning or showed an error message saying my details could not be found and redirected me to the main menu.
This was extremely frustrating, especially during an emergency situation. Very disappointing experience this time.
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New update does not work!
My app updated but now won’t let me in as it keeps asking me to update again, even though it already has. I tried restarting the phone, deleting the app and redownloading but I keep getting the same thing!
