Engineered to prevent claiming
Search ‘Orthopaedic’ in Dubai and you get a nil return. Try to put bank details in - a necessary preliminary move prior to making claims - the app won’t accept UAE IBANs. It’s set up so that the permanent feature does t work so you have to put on bank details for each claim. Claims ‘disappear’ so you can’t track or refer if rejected for more info. All set up to make claiming difficult
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Not updating
When I open the it request for updated app and not allowing me to use the current app and when I try from App Store there is no any update option. Tried from my friends phone and same issue everywhere. Fix this bug asap.
Most of the features doesn’t work
I needed to find a network hospital in Dubai, but the app search function simply would not work. I tried multiple search combinations, yet no results were displayed. I then checked the Daman website and faced the exact same issue. Surprisingly, I was able to search for hospitals outside the UAE, but nothing within the UAE itself.
I also attempted to use the live chat feature 5–6 times. Each time, I was asked to verify my identity through UAE Pass, Emirates ID, or login credentials. Despite trying every option multiple times, the chat either restarted from the beginning or showed an error message saying my details could not be found and redirected me to the main menu.
This was extremely frustrating, especially during an emergency situation. Very disappointing experience this time.
I also attempted to use the live chat feature 5–6 times. Each time, I was asked to verify my identity through UAE Pass, Emirates ID, or login credentials. Despite trying every option multiple times, the chat either restarted from the beginning or showed an error message saying my details could not be found and redirected me to the main menu.
This was extremely frustrating, especially during an emergency situation. Very disappointing experience this time.
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New update does not work!
My app updated but now won’t let me in as it keeps asking me to update again, even though it already has. I tried restarting the phone, deleting the app and redownloading but I keep getting the same thing!
Very slow service am extremely disappointed
I’ve been waiting since Friday. They said it would be solved in 3 days. Every time, a new excuse about linking my insurance to my unified number. Terrible service — no updates, no proper help. I don’t understand what they’re doing all this time. I’m stuck, can’t even travel to my sick mother because of this delay. They clearly don’t care. Just release me — I want to cancel this insurance that’s only causing harm. We paid upfront and deserve proper service. Daman, you failed.
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Tracking claims
This app is quite disappointing because it doesn’t let you track a claim after submission, check its status, or even look up the claim number.
Crashes
Whenever I open, it’s showing your session is expired. Can’t able to open
Very poor search functionality
The app only works for checking your coverage, which honestly you normally already know. However it’s nearly impossible to check the network. The location function doesn’t work, and at every search I made I had no results found. The drop down menus are confusing and the open search by doctor or clinic name simply doesn’t work. Very disappointing. The app seriously needs a huge improvement to be worth the use.
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Location not working , can’t open permissions and set location.
Location doesn’t work
The worst service
If you have any questions or you need contact the insurance company, you won’t be able to do so. Three times I called today, each time at least six minutes on the line, last time it was twelve minutes, nothing. No one answered. I’ve tried to reach them via chat bot, and even through the chat they are not accepting text messages! They blocked my insurance without notice, I spent two hours and one hundred twenty dirhams for taxi, to realize that I my application is cancelled due to insurance blockage.
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Buggy and Unreliable – Daman App Needs Fixes
The Daman app has been an incredibly frustrating experience. One of the most basic functionalities, the ability to switch between member and customer logins, is completely missing, making it unnecessarily difficult to navigate between accounts. On top of that, the face recognition login feature is unreliable. After signing out, it fails to work when trying to log in again, which is a major inconvenience. It's disappointing that such fundamental issues persist in an app that should be user-friendly. Overall, this app needs a lot of improvement in terms of both functionality and user experience.
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Would not recommend
Had Daman insurance through my employer in Dubai, and my experience with them was poor. Denied approvals for no good reason, approved them after complaining. Customer service was poor, arrogant and non-caring.
I didn’t feel I was “really” insured with this outfit.
I didn’t feel I was “really” insured with this outfit.
Very bad service
Very slow and unresponsive! I don’t recommend at all please avoid it at all cost
Comprehensive and User-Friendly, Excellent App!!!
I've been using Daman app for the past few years, and overall, it's a solid app for managing my insurance needs. Here are my thoughts:
1. **User Interface:** The app has a clean and intuitive interface. Navigating through different sections is straightforward, and the layout is user-friendly.
2. **Policy Management:** All my insurance policies are neatly organized in one place.
3. **Claims Process:** Filing a claim is simplified with step-by-step guidance. The app allows you to upload necessary documents and photos directly, and you can track the status of your claim in real-time.
4. **Notifications:** The app sends timely notifications
Thanks
1. **User Interface:** The app has a clean and intuitive interface. Navigating through different sections is straightforward, and the layout is user-friendly.
2. **Policy Management:** All my insurance policies are neatly organized in one place.
3. **Claims Process:** Filing a claim is simplified with step-by-step guidance. The app allows you to upload necessary documents and photos directly, and you can track the status of your claim in real-time.
4. **Notifications:** The app sends timely notifications
Thanks
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WASTE OF TIME
This is the worst app I’ve ever used, so many glitches, unable to even book an appointment or look up a specialist. The “help” feature doesn’t even work and when you can get in contact with them by phone they can’t even help. One of my insurance claims were also declined for absolutely no logical reason and my doctor said it’s not okay but there’s nothing more she can do.
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App doesn’t work
App for iOS is just not working.
When trying to book an in person appointment it can’t download the web page, saying that server can’t be found.
This problem stays for at least several weeks already. It’s totally unacceptable for MEDICAL application.
Fix it immediately!
When trying to book an in person appointment it can’t download the web page, saying that server can’t be found.
This problem stays for at least several weeks already. It’s totally unacceptable for MEDICAL application.
Fix it immediately!
Claim attachment file numbers
The App cannot attach multiple files. If there is a reference needed. The multiple invoices and diagnosis has to be combined outside the App and uploaded.
Easy, Reliable, & time efficient
Once you have connect the app with the UAE Pass, it’s very easy to sign in.
Everything you need is in the app, you rarely need to contact customer service, a list for all health care providers is there along with a map to check how near they are from you.
Excellent insurance, covering a wide range of hospitals and clinics, service is great, no need for waiting for approvals, I recommend all companies to treat their employees with this healthcare insurance.
Everything you need is in the app, you rarely need to contact customer service, a list for all health care providers is there along with a map to check how near they are from you.
Excellent insurance, covering a wide range of hospitals and clinics, service is great, no need for waiting for approvals, I recommend all companies to treat their employees with this healthcare insurance.
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Not Working
installed from the App Store however, when I open the app, it says there is an updated new version available install that.
Many times installed uninstalled, but of no use not able to access the app at all.
I can see the update is done seven hours before however app is not working at all
Many times installed uninstalled, but of no use not able to access the app at all.
I can see the update is done seven hours before however app is not working at all
App is not working showing it needs to update
Hello there, i just updated to the newer version my app is showing it needs to update again and again i tried to uninstall and install again but still same issue please try to fix this ASAP
