Claims not seen
Cannot see the claims I submitted last week for my spouse
Response from developer
Our sincere apologies for this. I kindly request that you share with us more information and the contact number to our info@gig-gulf.com and in order to investigate your feedback further.
Effectively useless
A wrapper to redirect you constantly to the website, with documentation that is impossible to parse on a phone size device (you actually need to scale up and read all the documents, the design approach to font size and visibility is truly horrible). The overall user experience is quite bad. You can’t just submit a claim, you have to first download a PDF (not linked anywhere in the claim process!) then upload that into the app. It’s clunky and poorly thought through. Makes me remember why i always preferred BUPA.
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Response from developer
Our sincere apologies for this. I kindly request that you share with us more information and the contact number to our info@gig-gulf.com and in order to investigate your feedback further.
Limited functionality
Runs and looks like a badly coded webpage from the 1990s. Impossible to add or remove outdated or expired policies, limited search capabilities. Very clunky.
Response from developer
Our sincere apologies for this. I kindly request that you share with us more information and the contact number to our info@gig-gulf.com and in order to investigate your feedback further.
Terrible service
Terrible service! Have just moved over to this provider and so far, after an ankle sprain with tendon issues no drugs have been approved including pain medication and swelling reduction. Will look to move providers again if these guys can’t get their act together
Unfriendly and complicated website
Very annoying. Everytime I sign in - it asks username and password although it has been protected by pin and Face ID. 🙈🙈 Getting details of something is equally daunting task. I expect something much better, but I don’t know the origin of GIG and who controls their website. 🤔🤔
