Difficult to navigate
Response from developer
Hi, we're sorry that you had an unpleasant experience. Your feedback is important to us. Please email us at customercare@nas.ae with your card number, Emirates ID and contact details so we can reach out to you to address your concerns. For urgent assistance, please contact our customer care team at 800-2311, available 24/7. Thank you!
OTP
Response from developer
Hi, we’re sorry to hear about your experience. Your feedback is important to us. Please email customercare@nas.ae with your card number, Emirates ID, and contact details so we can assist you directly. Please note that OTPs are valid for 10 minutes, and members can request a new OTP after 30 seconds if not received initially. For further assistance, please contact our 24/7 Customer Care team at 800-2311. Thank you!
Worst ever application
1. It asks for an OTP every time I log in and takes ages to load.
2. The app is extremely slow—sometimes you click something and wait minutes for it to respond.
3. “Null error” messages appear frequently.
4. Notifications are broken; even after selecting read/unread, the notification list appears blank.
5. Information and data are not displayed properly.
6. In many sections, I simply cannot see the required information.
Overall, the app is practically unusable. It honestly feels like the app was never properly tested before release. NAS should seriously consider fixing these basic issues or rebuilding the application properly. At this point, shutting down the current app and investing in a properly developed one might actually save everyone time and money.
Response from developer
Hi, we're sorry that you had an unpleasant experience. Your feedback is important to us. Please email us at customercare@nas.ae with your card number, Emirates ID and contact details so we can reach out to you to address the concerns raised. For urgent assistance, please contact our customer care team at 800-2311, available 24/7. Thank you!
Terrible app
Response from developer
Laura, we're sorry that you had an unpleasant experience. Your feedback is important to us. Please email us at customercare@nas.ae with your card number, Emirates ID and contact details so we can reach out to you to address your concerns. For urgent assistance, please contact our customer care team at 800-2311, available 24/7. Thank you!
App is good but loads really slow
Response from developer
Hi, we're sorry that you had an unpleasant experience. Your feedback is important to us. Please email us at customercare@nas.ae with your card number, Emirates ID and contact details so we can reach out to you to address the concerns raised. For urgent assistance, please contact our customer care team at 800-2311, available 24/7. Thank you!
