Not friendly
Response from developer
Hi, we regret that your experience did not meet your expectations. Your concerns are important to us, and we would like to address any issues you may have. Please email your card number, Emirates ID, and contact number to customercare@nas.ae so we can address them directly. For urgent assistance, please contact our customer care team at 800-2311, available 24/7. Thank you!
Add Face ID / Biometric Login Option
Response from developer
Hi, we're sorry that you had an unpleasant experience. Your feedback is important to us. Please email us at customercare@nas.ae with your card number, Emirates ID and contact details so we can reach out to you to address the concerns raised. For urgent assistance, please contact our customer care team at 800-2311, available 24/7. Thank you!
App
Worst app
Really slow to load
Response from developer
Hi, we're sorry that you had an unpleasant experience. Your feedback is important to us. Please email us at customercare@nas.ae with your card number, Emirates ID and contact details so we can reach out to you to address the concerns raised. For urgent assistance, please contact our customer care team at 800-2311, available 24/7. Thank you!
Mr
Response from developer
Hi, we're sorry that you had an unpleasant experience. Your feedback is important to us. Please email us at customercare@nas.ae with your card number, Emirates ID and contact details so we can reach out to you to address your concerns. For urgent assistance, please contact our customer care team at 800-2311, available 24/7. Thank you!
Terrible!
Difficult to navigate
Response from developer
Hi, we're sorry that you had an unpleasant experience. Your feedback is important to us. Please email us at customercare@nas.ae with your card number, Emirates ID and contact details so we can reach out to you to address your concerns. For urgent assistance, please contact our customer care team at 800-2311, available 24/7. Thank you!
OTP
Response from developer
Hi, we’re sorry to hear about your experience. Your feedback is important to us. Please email customercare@nas.ae with your card number, Emirates ID, and contact details so we can assist you directly. Please note that OTPs are valid for 10 minutes, and members can request a new OTP after 30 seconds if not received initially. For further assistance, please contact our 24/7 Customer Care team at 800-2311. Thank you!
Worst ever application
1. It asks for an OTP every time I log in and takes ages to load.
2. The app is extremely slow—sometimes you click something and wait minutes for it to respond.
3. “Null error” messages appear frequently.
4. Notifications are broken; even after selecting read/unread, the notification list appears blank.
5. Information and data are not displayed properly.
6. In many sections, I simply cannot see the required information.
Overall, the app is practically unusable. It honestly feels like the app was never properly tested before release. NAS should seriously consider fixing these basic issues or rebuilding the application properly. At this point, shutting down the current app and investing in a properly developed one might actually save everyone time and money.
Response from developer
Hi, we're sorry that you had an unpleasant experience. Your feedback is important to us. Please email us at customercare@nas.ae with your card number, Emirates ID and contact details so we can reach out to you to address the concerns raised. For urgent assistance, please contact our customer care team at 800-2311, available 24/7. Thank you!
Terrible app
Response from developer
Laura, we're sorry that you had an unpleasant experience. Your feedback is important to us. Please email us at customercare@nas.ae with your card number, Emirates ID and contact details so we can reach out to you to address your concerns. For urgent assistance, please contact our customer care team at 800-2311, available 24/7. Thank you!
App is good but loads really slow
Response from developer
Hi, we're sorry that you had an unpleasant experience. Your feedback is important to us. Please email us at customercare@nas.ae with your card number, Emirates ID and contact details so we can reach out to you to address the concerns raised. For urgent assistance, please contact our customer care team at 800-2311, available 24/7. Thank you!
Terrible
Response from developer
Hi, we're sorry that you had an unpleasant experience. Your feedback is important to us. Please email us at customercare@nas.ae with your card number, Emirates ID and contact details so we can reach out to you to address your concerns. For urgent assistance, please contact our customer care team at 800-2311, available 24/7. Thank you!
Bad app and worst service
Response from developer
Hi, we're sorry that you had an unpleasant experience. Your feedback is important to us. Please email us at customercare@nas.ae with your card number, Emirates ID, and contact details so we can reach out to you to resolve your query. For urgent assistance, please contact our customer care team at 800-2311, available 24/7. Thank you!
App Unusable
• Frequent application crashes.
• Poor overall performance.
• Long loading times between screens.
• Notification badge/icon does not clear after notifications have been viewed.
• App introduction/tutorial is displayed on every launch.
• No option to permanently skip the app introduction/tutorial.
These issues negatively impact usability and should be resolved. The app needs to be completely overhauled.
Response from developer
Hi, we're sorry that you had an unpleasant experience. Your feedback is important to us. Please email us at customercare@nas.ae with your card number, Emirates ID and contact details so we can reach out to you to address the concerns raised. For urgent assistance, please contact our customer care team at 800-2311, available 24/7. Thank you!
Absolute worst
Response from developer
Hi, we're sorry that you had an unpleasant experience. Your feedback is important to us. Please email us at customercare@nas.ae with your card number, Emirates ID and contact details so we can reach out to you to address the concerns raised. For urgent assistance, please contact our customer care team at 800-2311, available 24/7. Thank you!
Nice app but slow
Needs Improvement
Response from developer
Hi, we're sorry that you had an unpleasant experience. Your feedback is important to us. Please email us at customercare@nas.ae with your card number, Emirates ID and contact details so we can reach out to you to address your concerns. For urgent assistance, please contact our customer care team at 800-2311, available 24/7. Thank you!
Poor App
Even though I select In-Network filter during clinic search, the results shown are out of network. Which is very frustrating in addition to to poor app performance. There is no schedule of benefits neither ability to chose provers or hospitals near by. Overall this app is big pain and I would rate 10 out of 100 overall.
Response from developer
Hi, we're sorry that you had an unpleasant experience. Your feedback is important to us. Please email us at customercare@nas.ae with your card number, Emirates ID and contact details so we can reach out to you to address the concerns raised. For urgent assistance, please contact our customer care team at 800-2311, available 24/7. Thank you!
Could easily be better
Response from developer
Thank you for your feedback. We appreciate your input and regret that your experience did not meet your expectations. We are dedicated to improving our services and would like to discuss your concerns further. Please reach out to us at customercare@nas.ae or contact our customer care team at 800-2311. Thank you.
