myNAS App User Reviews

Name: myNAS App
Rating: 3.89216 (306 reviews)

myNAS App

NAS ADMINISTRATION SERVICES W.L.L.

💼 Business

🏥 Medical

Top reviews

Most Recent Highest Rated Lowest Rated

Nice app but slow

The app is really slow.

DubaiPatient

a month ago

Needs Improvement

Poor Interface, every signup needs and otp from email. Needs a tour everytime after logging in after all these hurdles

Prasmid

2 months ago

Poor App

Primitive and inefficient user interface. Always shows loading and get stuck for minutes.
Even though I select In-Network filter during clinic search, the results shown are out of network. Which is very frustrating in addition to to poor app performance. There is no schedule of benefits neither ability to chose provers or hospitals near by. Overall this app is big pain and I would rate 10 out of 100 overall.

Ikonofamerica

2 months ago

Could easily be better

You get notifications then when you open the app they aren’t always visible. Login is process is clunky. App isn’t bad but could be better.

Philleas Fog

2 months ago

Worst app, Very slow, doesn’t open always , shows error always,

My eprescription not updated, not user friendly

Isha1&$

3 months ago

Response from developer

Isha, we're sorry that you had an unpleasant experience. Your feedback is important to us. Please email us at customercare@nas.ae with your card number, Emirates ID and contact details so we can reach out to you to address the concern raised. For urgent assistance, please contact our customer care team at 800-2311, available 24/7. Thank you!

Lack of responding to claims is annoying

Decent functionality but the fact that you cannot respond to claims and create new requests is very annoying and makes reimbursements difficult to track

skhandi3

4 months ago

Very poor quality

Cannot search for doctors within provider network. Does not allow ability to request pre authorization whem plans require it Table of providers is obfuscated so the address and other key information is not readible.

Shows entire nation without having adequate filtering mechanisms.

Master Seller

4 months ago

Inactive tabs

It ask to upload additional documents for claim reimbursement within 48 hours however the tab is inactive and they closed the case without paying

Victormathew007

4 months ago

Response from developer

Victor, we're sorry that you had an unpleasant experience. Your feedback is important to us. Please email us at customercare@nas.ae with your card number, Emirates ID, and contact details so we can reach out to you to resolve your query. For urgent assistance, please contact our customer care team at 800-2311, available 24/7. Thank you!

Easy to access

Very user friendly and get notification every step.

Albe Daniel

4 months ago

Response from developer

Thank you for your positive feedback! We're glad to hear you're having a great experience with our app. If you need any help or have questions, feel free to reach out to us via the app or contact our customer care team at customercare@nas.ae or 800-2311. We're here to assist you!

Ridiculous

I have never written a review before but this app was such a frustrating experience I took the time to do this to make myself feel better. Never have I had such slow loading times, unresponsive buttons, random white screens.

I try to book a doctor and it just says “unable to book appointment” with no reason or information.

It is a shame that this app got approval to go live. It is letting down a lot of people who are trying to access healthcare.

gamerx32

5 months ago

Can't sign up

Can't sign up, Country field doesn't load

Rajaie6373

5 months ago

Scammers!

Scam company!! My father had a serious fall and we rushed to the emergency. Despite the situation and his severe pain, admission was denied. I had no choice but to proceed and pay 48,000 for the surgery myself because his condition could not wait. After everything, the reimbursement was rejected claiming it was pre existing condition which is completely unfair as this was an emergency caused by accident. Stay away from this insurance. I will take legal action against them and let the court decide!

Mohd Emad

5 months ago

Your company may be skimping

Ive been unable to see a doctor for 6 months as this app renew password function is failing and lame. Its quicker to change jobs than use this app.

Rockstarnorth

6 months ago

Notifications

You’re sending me a push notification yet the information in the app remains blank. 15 notifications this morning yet apparently nothing to read in the app.

chilliyoga

6 months ago

Not working

I cant download any information from the app, i cant see the full notifications. I cant do anything

Loveararos

6 months ago

Fast Approval

No need to wait longer on approvals.

abbagi

6 months ago

Incorrect status showing

app showing rejected for approved authorization - notification and sms comes a day later

afsalcreations

6 months ago

Review

App does not work has many bugs I cannot even view if a clinic is eligible on my policy

b a skms sn

6 months ago

Claim details not easy to find

Claim rejection details can not find in the aap. Additional document uploading not possible and required to start from beginning

Bijo’s

6 months ago

Response from developer

Hi, we're sorry that you had an unpleasant experience. Your feedback is important to us. Please email us at customercare@nas.ae with your card number, Emirates ID and contact details so we can reach out to you to address the concerns raised. For urgent assistance, please contact our customer care team at 800-2311, available 24/7. Thank you!