Claims not seen
Cannot see the claims I submitted last week for my spouse
Response from developer
Our sincere apologies for this. I kindly request that you share with us more information and the contact number to our info@gig-gulf.com and in order to investigate your feedback further.
Effectively useless
A wrapper to redirect you constantly to the website, with documentation that is impossible to parse on a phone size device (you actually need to scale up and read all the documents, the design approach to font size and visibility is truly horrible). The overall user experience is quite bad. You canβt just submit a claim, you have to first download a PDF (not linked anywhere in the claim process!) then upload that into the app. Itβs clunky and poorly thought through. Makes me remember why i always preferred BUPA.
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Response from developer
Our sincere apologies for this. I kindly request that you share with us more information and the contact number to our info@gig-gulf.com and in order to investigate your feedback further.
Limited functionality
Runs and looks like a badly coded webpage from the 1990s. Impossible to add or remove outdated or expired policies, limited search capabilities. Very clunky.
Response from developer
Our sincere apologies for this. I kindly request that you share with us more information and the contact number to our info@gig-gulf.com and in order to investigate your feedback further.
Terrible service
Terrible service! Have just moved over to this provider and so far, after an ankle sprain with tendon issues no drugs have been approved including pain medication and swelling reduction. Will look to move providers again if these guys canβt get their act together
Unfriendly and complicated website
Very annoying. Everytime I sign in - it asks username and password although it has been protected by pin and Face ID. ππ Getting details of something is equally daunting task. I expect something much better, but I donβt know the origin of GIG and who controls their website. π€π€
Trying to submit a claim
Unable to add more than one photo to a claim.
Now stuck in a loop of not having a claim number and being able to upload more information. Very frustrating
Now stuck in a loop of not having a claim number and being able to upload more information. Very frustrating
Very hard to find list of hospitals
The list of hospitals your eligible to use is very long and no filter by area very confusing
Poor insurance for uae
Always rejected the claim for just a normal blood testing during the influenza season, whatβs the meaning we purchasing this insurance???
Misleading information
Be careful as the locations that show are supported on the app are then declined. Difficult to trust as feels like finding a reason to decline a claim.
I hate this app
The consultation froze when I minimised the app then its saying all doctors are busy right now. I hate it
Ne marche jamais
Pire app. Bug tous le temps. Impossible de faire une claim sans y passer la journΓ©e.
Useless
Really not friendly to use loads of bugs, cannot retrieve claims. Submitted and closed claims do not appear in history
Complaint
Too much waiting time for getting blood tests approval
Worst service
Worst service ever
Basic
Contains some good information but certainly not complete. For example, if hospital submits a pre-approval request, there is no way of seeing the request in the app.
Never works!!
The app never works. Every section simply fails. Claim submission
Not covered for direct billing
I approached mediclinic for dental pain. They turned me down by telling your insurance is not available for direct billing
Impossible to submit a claim
Trying to submit a claim is an impossible missionβ¦
1. The policy and membership number could be already auto filled as we are loged in the app⦠but I you have reput it one by one
2. Then come the birthdate that you canβt fill, it says Β« not found Β» whatever you try to type
3. And on top of that of course you have a .pdf to fill; to make sure you canβt do it on mobileβ¦
So so so badβ¦
1. The policy and membership number could be already auto filled as we are loged in the app⦠but I you have reput it one by one
2. Then come the birthdate that you canβt fill, it says Β« not found Β» whatever you try to type
3. And on top of that of course you have a .pdf to fill; to make sure you canβt do it on mobileβ¦
So so so badβ¦
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Application without services
What is the reason for not activating services that were previously working within the application, which is annoying as it was previously possible to know the places that provide services within the country and region I am visiting
Keeps crashing
When you try to submit multiple claims app crashes. Terrible user experience
