Push Notifications
I love your app, but I’m having trouble with push notifications. I’m not sure if our tech person who set it up did it right but if somebody could reach out to me, that would be great.
Useless
It’s perfect unless you want to see what is going on, recording or trying to protect your stuff
WARNING DO NOT BUY FROM THIS COMPANY
For 17 years I installed and serviced DVRs for security systems. And This is the WORST system I have ever worked on. The people who sell this steaming pile of offal are charlatans. They assured my father that he would be able to install this system effortlessly, by himself.
He doesn’t have much experience with these types of systems so he took them at their word.
Since I had experience with security camera systems he asked me to help him set it up. Unfortunately the easiest part of the process was mounting the cameras. In order to connect the camera to the DVR you have to call the rude tech support people and have them impatiently walk you through the extremely complex and convoluted process of programming and connecting the cameras. Of course, first you have to manage to convince them to help you even though you are not a dealer. It doesn’t matter that you bought the system from them. They don’t want to help you unless you are a dealer or one of their technicians.
None of the information on how to set up the cameras exists anywhere. Neither in the manual that comes with the product, nor on their website.
They lie to people and tell them they can install this system themselves just so they can sell it. Then, when the unwitting customer buys it and finds it impossible to set up themselves they have no choice but to call these frauds for technical support only to find themselves bullied into paying them even more money to have them come out and program the system.
And if anything goes wrong with your cameras, as has happened twice already in the year that this system has been up, (two of his five cameras have just died for no reason) you have to go through the whole unpleasant and stressful process again.
To anyone considering purchasing an Alibi system, save yourself an enormous amount of headache and money and buy an actual camera system.
He doesn’t have much experience with these types of systems so he took them at their word.
Since I had experience with security camera systems he asked me to help him set it up. Unfortunately the easiest part of the process was mounting the cameras. In order to connect the camera to the DVR you have to call the rude tech support people and have them impatiently walk you through the extremely complex and convoluted process of programming and connecting the cameras. Of course, first you have to manage to convince them to help you even though you are not a dealer. It doesn’t matter that you bought the system from them. They don’t want to help you unless you are a dealer or one of their technicians.
None of the information on how to set up the cameras exists anywhere. Neither in the manual that comes with the product, nor on their website.
They lie to people and tell them they can install this system themselves just so they can sell it. Then, when the unwitting customer buys it and finds it impossible to set up themselves they have no choice but to call these frauds for technical support only to find themselves bullied into paying them even more money to have them come out and program the system.
And if anything goes wrong with your cameras, as has happened twice already in the year that this system has been up, (two of his five cameras have just died for no reason) you have to go through the whole unpleasant and stressful process again.
To anyone considering purchasing an Alibi system, save yourself an enormous amount of headache and money and buy an actual camera system.
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Technical support is great!!
A Big Thank you to Mark P!!
Helped me get my system back up and running after I lost all my setting configurations!
I messed with the settings because I’m not tech savvy when I got my new cell phone and lost my passwords for my app, I accidentally deleted my system and reset it somehow.
Mark P got me back up and running after Few hoops, we had to jump. I’m very thankful
Helped me get my system back up and running after I lost all my setting configurations!
I messed with the settings because I’m not tech savvy when I got my new cell phone and lost my passwords for my app, I accidentally deleted my system and reset it somehow.
Mark P got me back up and running after Few hoops, we had to jump. I’m very thankful
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Notifications
Please fix there are multiple reviews stating this has been an issue for over a year you cannot click on notifications unless you click something else first.
