Non existent discounts
These 3rd party companies get a commission when u use them for any employee discounted purchases. It’s a lie. These are not even discounted prices. They are actually more expensive. So beware of that. Example they listed local theme park tickets at an employee discounted rate. It’s way cheaper on the theme parks own website without any discounts. Ridiculous.
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Very Confusing and Useless app
We can see all the accounts info but cannot do anything with it. The smar choice card they send cannot be easily accessed in the app. The customer service doesn’t have any information regarding the card and what to do with it when asked. The app is user unfriendly and you get confused where is that specific info you’re looking for.
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Worst Platform I have ever used
I have never been more frustrated trying to use an online platform. It doesn’t matter if it’s the app or on a computer, I always struggle to find what I’m looking for. It can be links that end up going in a circle or a search function/virtual assistant that’s spotty at best. I tried to use their chat function, but I’ve been waiting for 10 minutes now and no one has responded (it told me there are 0 other chats in the queue)
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Easy Peezy
Great app to know your financial situation and goals for work! It also has great charts & graphs to help you understand those metrics better.
Great app
It provides me with everything I need
Easy to use
Love this app. Easy to use.
Not user friendly
Statements are not available. Virtual assistant selection buttons are at bottom of chat window and in accessible. Only a single phone number for inquiries via endless AI prompts to be told 45 minute wait. Horrible transition to this new site.
SMS code unnecessarily difficult
Great app. When doing the SMS verification for payments, why is each number a spray box? It doesn’t support paste. And each box resets the iOS keyboard letters.
Confusing
This app is not user friendly, hard to navigate, hard to find what you’re looking for. Needs to be redesigned.
Great
Phenomenal
Inconsistent ability to login
Poor customer service with my benefits thru employer
Good to work
Great system
Great
Great
Excelente
App excelente
Alight Mobile
No sirve No tiene para cambiar lenguaje a español tampoco no me deja entrar a mi página Plan 106
Used to be 5 stars
I don’t know what happened to this app. I used it for the last 5+ years without a hitch. All of a sudden every time I try to log in to the app it tells me my credentials don’t match. I change my password and login fine. I log out and log back in and again my credentials don’t match. It’s really frustrating because the same credentials work on my computer and it is a pain when I have to only be able to pay my medical payment on my computer. Did something change? I check for updates on the App Store everything says up to date. This has been happening for at least the last 4 months. I’m getting ready to just delete the app and be done with it. I’ve sent feedback through the app. But it happened again today when I tried to make my payment.
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It’s great
It’s great
Poor design for chat support
Can’t use chat because the required items necessary to select can’t be selected because the keyboard covers them up and there is no way to scroll the screen up. Very poor design. Send back to QA.
Too buggy and slow
App latency is terrible and slow. I haven’t been able to get the app to synch up with garmin health/connect devices. Too much of it is a manual chore.
Glitchy
Every visit to this site is an adventure in navigating through blank and error screens. Can never find the pilot retirement health account. Consistently inconsistent.
