Too many glitches
Too many glitches inhibiting access to my own funds
Garbage
Horrible interface that is difficult to navigate. Worst app ever!
Bad update
Retirement balances removed from home page. I want to see my balances first, not some a projection of my retirement income. Balances shouldn’t be buried in the app.
Glitchy App
Very frustrating to click on links that just don’t go anywhere or comes up with a message saying we have a glitch to fix. I hope they fix it because I cannot access the things. I am trying to view.
Link tracker
I’m unable to link my health app on Apple.
Alight, just the absolute worst
Everything with this company is intentionally so difficult. Recovering ID, withdrawals or rollovers, they’re setup to encourage you to be able to accomplish nothing. Have used other companies, and they and their app are by far the WORST.
Useful features, but lacking privacy controls
The health tracking works well and the interface is clean. But for an app collecting this much sensitive data — Weight, Blood Pressure, Glucose, A1c, Cholesterol... — there's no way to delete what I've entered. I can add data but not remove it, individually or by category. That's a real problem for privacy-conscious users, especially in states where deletion rights apply.
Please add a delete option on the Health Data screen. It would make a good app genuinely privacy-friendly. Happy to bump my rating once this is added
Please add a delete option on the Health Data screen. It would make a good app genuinely privacy-friendly. Happy to bump my rating once this is added
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Trash
Every app alight ever makes it trash and not user friendly. Portions that make no sense to present and the areas people would use the most, document submission, is buried
Nobody I work with likes this app
Not sure how app gets a rating of 4.8 when nobody I work with likes this app. Dead ends, no help features, have to submit health requests to a specialist who is never available to text. Specialist gives an answer which does not address your question and then closes the request. Absolutely the worse app I have ever had with an employer. Always mentioned as deficient on opinion surveys.
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Good
Good app. Functions well, easy to navigate and understand. Good job!
Use a different system if you can
I had an issue where I had to cash out my 401(k) with them and every week they take your money (as instructed) but when it comes time for you to get YOUR money out they suddenly have to wait a whole month for you to get your money but is so fast to take it out. They suck! Their system is slow and they inconvenience you and your life! Use another app I repeat THEY SUCK!!
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Downgraded
The app used to be 5 stars but there was a recent update that makes viewing my retirement accounts basically impossible on mobile. It was great before the update but now it’s horrible.
Hate it
I absolutely hate this app
Waste of time.
Won’t connect me to my benefits at all beyond a dashboard. I can’t next through employer and then it dumps me on a white screen with no guidance on what’s wrong or how to correct it. Save yourself the frustration and just use a web portal or manage your benefits at work, unless all you need is basic surface-level information available on the dashboard. If Alight was in any way serious about supporting this app, there would be an easy to find phone number to call plastered everywhere.
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Garbage
Horrible interface that is difficult to navigate
Attractive But Unfriendly
It’s an attractive app, but difficult to use and has NO search window. So you’re left scrolling and hunting and hunting and hunting…
Billing links needs update
The payment option rarely works and also does not work in Chrome browser. After several tries I got it to work using Safari and I had to log in multiple times. This defeats the purpose of having an app for easy use.
Lying Reviews
All these positive reviews on here are lies trying to balance out the negative reviews on here to keep the rating high
Worst app ever
Always down and is no help smh
Garbage
App is just a mess. Very difficult to navigate.
