Reliance Matrix vs Alight Mobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Reliance Matrix
Manage your time away from work with this absence solution. Easily file and view claims, report absences, upload documents, and sign them digitally. Access important claim information and provide feedback through surveys.
- File new claims
- View claim details
- Report intermittent absences
- Upload and download documents
- Digitally sign documents
- View claim text messages
- Complete surveys
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Reliance Matrix delivers technology driven absence solutions that allow employees to manage time away from work. The Reliance Matrix mobile application is exclusively for the use of Reliance Matrix clients and their employees. The primary focus of our mobile application is to provide employees with easy access to relevant information, 24/7/365. Key Features 1. File a Claim - Initiate a new claim directly through the app, ensuring a smooth and convenient process. 2. View Claim Details - Complete information on each claim is readily accessible, allowing users to review all relevant data at a glance. 3. Report Intermittent Absences - Report any intermittent absences promptly, ensuring accurate and timely updates to your file. 4. Upload and Download Documents - Employees can upload necessary documents directly through the app. Similarly, they can download letters, files, and forms. 5. Sign Documents - The app streamlines the signing process by enabling digital signatures, reducing the need for physical paperwork. 6. View Text Messages - Users can view important text messages related to their claims. 7. Complete Surveys - Employees can participate in intake and closed claim surveys, helping Reliance Matrix gather key feedback and continuously improve services.
Alight Mobile
Manage your employer-provided benefits, including health, retirement, and payroll, from your mobile device. Access personal benefit information, find healthcare providers, and review your financial plans. Get support and explore resources related to your benefits all in one convenient app.
- Access employer benefits
- Find doctors and clinics
- Enroll in benefits
- Review medical plans
- Manage 401(k) contributions
- Check retirement readiness
- Access insurance cards
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Access your employer benefits – health, retirement and payroll details anytime, anywhere. Alight mobile app is available for any employee and benefit participants of companies that partner with Alight Solutions to administer their HR and benefit programs. Once logged in, you can access your personal benefits information wherever and whenever needed. Use this app to: - Find a doctor or urgent care clinic - Enroll in important benefits - Review your medical plan and spend - Review your 401(k) contribution elections and make changes if needed - Review your pension benefit - See if you are on track for retirement - Access and save a copy of your insurance card - Get help from your personal Health Pro - Explore other benefit resources all in one place - Review your time off balance - Accessing your Wellbeing benefits and step challenges with HealthKit integration Disclaimer: Features available on this app are dependent on your employer’s benefit plan. Subject to terms, conditions and availability. Alight is a registered trademark Alight Solutions LLC. ABOUT ALIGHT SOLUTIONS Work and life. Companies and people. Innovation and understanding. We understand the powerful human connections that create success for your organization. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. We are proud to be shaping the future of work and life for organizations, people and their families.
Screenshots
Verdict
The clearest difference is ratings volume: Alight Mobile at 295K against Reliance Matrix's 12K. Alight Mobile also leads on rating (4.8 vs 4.6) and chart position (#75 vs unranked). Reliance Matrix's advantage is iOS requirement (13.0 vs 16.6.1). On price, review sentiment, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Alight Mobile holds the better App Store score, 4.8 against 4.6. That said, the two scores are not equally well evidenced: Alight Mobile has 295K ratings behind it against 12K, so its average is the more settled of the two. Written reviews complicate that: 36% of Reliance Matrix's written reviews are positive against 29% of Alight Mobile's, so the app with the better star average is not the one people write more warmly about.
Both ship on a similar rhythm, roughly every 5 weeks. Both last shipped on October 17, 2026.
| Parameter | Reliance Matrix | Alight Mobile |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (12K ratings) | 4.8 (295K ratings) — better |
| Positive reviews | 36.2% of reviews — better | 28.5% of reviews |
| Number of ratings | 12K | 295K — better |
| Update frequency | Every 5 weeks | Every 5 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | — | #75 — better |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 13.0 — better | 16.6.1 |
| Further details — not scored | ||
| Size | 27 MB | 521 MB |
| Age rating | 4+ | 17+ |
| Developer | Matrix Absence Management Inc | Alight Solutions, LLC |
Customer experience
Reliance Matrix
Alight Mobile
User reviews
Reliance Matrix
From 12K App Store ratingsWhat we love
- 🚀 Easy to use
- 💡 Convenient for reporting time off
- 👍 User-friendly interface
- 🚀 Helpful staff
Room to improve
- 🐛 Buggy and unreliable
- 🤯 Frustrating experience
- 🤔 Lacks important functionality
- 🤬 Poor customer service
- 🙄 Confusing and unintuitive
Alight Mobile
From 295K App Store ratingsWhat we love
- 👍 Easy to use
- 🚀 Convenient mobile access
- 💡 Helpful for managing benefits
- 🚀 24/7 access to account information
Room to improve
- 🐛 Frequent crashes and freezes
- 🔍 Difficult to navigate and find information
- 🔍 Confusing user interface
- 🔍 Limited functionality compared to website
- 🐛 Unreliable login and verification process
Bugs and requests
Reliance Matrix
Reported bugs
4 issues- Login issues and service unavailability
- Inconsistent behavior after app updates
- Problems uploading photos and documents
- Disappearing claim history and information
Requested features
4 requests- Improve document upload functionality
- Add ability to view and manage claims directly in the app
- Implement Face ID/Touch ID login
- Provide more detailed claim status information
Alight Mobile
Reported bugs
4 issues- Broken links and pages that fail to load
- Issues with accessing and downloading secure documents
- Inconsistent behavior when switching between app and website
- Problems with updating personal information and contact details
Requested features
5 requests- Add print option
- Improve document upload and viewing capabilities
- Provide better access to historical data and statements
- Streamline navigation and reduce number of clicks required
- Enhance integration with external apps and services
In-app purchases
Reliance Matrix
No in-app purchases
Alight Mobile
No in-app purchases
Questions
Is Reliance Matrix free?
Is Alight Mobile free?
Which has better reviews, Reliance Matrix or Alight Mobile?
Do Reliance Matrix or Alight Mobile have ads?
Which is updated more often, Reliance Matrix or Alight Mobile?
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