Junk
Terrible app, the locks are poor quality constant wifi issues. Save yourself the headache and avoid these locks and this app.
Half & half
I don’t have problems with the APP on my iPhone. However, my staff member has an android phone and the APP doesn’t show the battery life of the lock. I don’t know how to contact the APP support to find out if there is a fix for the problem. SMH
MTB Labeling
Absolutely terrible app. When trying to connect to a reader via Bluetooth it never successfully connects.
New property
New property and cannot delete files on engage. App forcefully closes
NOT DELETING DEVICES
IT DOES NOT ALLOW ME TO DELETE A DEVICE THAT IS NOT CONNECT. ON THE ANDROID APP, IT DOES WORK.
ABSOLUTELY GARBAGE APP ALWAYS CRASHES
This is worst app I’ve had to work with in my many years installing wireless locks. Cannot load anything, constantly crashes. AVOID AT ALL COSTS
Credential Enrollment Timeout
The app will not let me add new credentials to any of my locks. Waste of $5000 on these stupid locks.
Horrible system
We have had nothing but nightmares. This software for key fobs worked good at first then they mentioned that they have a paid software that works better. Syncing is an issue, key fobs suddenly stop working, they pick up the phones for tech support but everyone has a different approach of find a solution that does nothing.
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Garbage
App and lock continue to go bad or don’t sync whoever designed these two things needs to get fired
Fix your app so I can do my job.
Fix your app so I can do my job. This is the most frustrating thing. The app crashes 99% of the time when I try to use it.
Bad
Unfortunately this is probably the worst security/fob system I could possibly imagine. If you’re looking for remote access control this is not the system you should invest in. Everything you do with this system requires you to physically be on sight at each reader to sync the system for every single change made.
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Horrible
This app is horrible. It continues to crash every time I open it. Fix this issue so that your clients can use what they pay for.
Restart phone to connect
I have to restart the phone every time now to connect to the door device. Huge waste of time.
Crashes When You Try to Delete a Device
Crashes every time I try to delete a Unit to turn it over to the building owner after the last update. Was already a weirdly unintuitive software and this is the final straw to make me hate having to use this app. Why this is the software that comes with a standard entry door spec is beyond me.
Doesn’t work with iPhone 15 update
Ever since updating I cannot use the app it just says “not connected to wifi or SSID”, which is insane. I’m connected to wifi and using all other apps with no issue.
Absolutely awful!
Absolutely awful!
Easy Enough
It isn’t the best and most user friendly software. I have it for a business and it’s worked for the last 5 years. We are constantly having to reprogram fobs with employees interchanging. Batteries are having to be changed out every few months but it’s understandable as we have employees going in and out of these doors constantly, every day all day. We have locks on the doors too so if a battery does go out, we can get in and change them out. My only complaint is how long it takes when reprogramming. It doesn’t always work so it’s a constant battle of deleting cookies, closing the app, logging back in and trying again. Sometimes I have to do that process 3 or 4 times before I can get a fob to connect and reprogram. I usually have to set aside a few hours to program a small handful of fobs on 3 doors.
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How bad can it get. - very bad
7-2021 has these locks. They were fair. Got the new one. It is the worst. They say “no need to return to store”. Big need to return to store
Love managing my locks using my cell
Great app & easy to use. Love it.
Senior living
I’m a director at a senior living community and it is unreal how poorly this system is. Do not buy it!
All the reviews are correct. They just stop working and you can’t re commission the lock. I’ve spent hours and hours trying to get them to work again. I expect a better product from Schlage.
All the reviews are correct. They just stop working and you can’t re commission the lock. I’ve spent hours and hours trying to get them to work again. I expect a better product from Schlage.
High Hopes
My vendor told me to focus on using the Android app because the iOS one is simply bad. Great advice. Rarely does it connect to the lock on first try even though I’m one foot away. Sync button isn’t always available. Why? Turns out Sync is not between the phone app settings and the lock but rather between the lock and the cloud! How is anyone supposed to know that?!
Now I’m presented with a red exclamation mark which says Update required. What does that mean? Oh, of course, I’m supposed to know that means that the lock’s firmware is out of date. Here’s the fun part. It’s not :-(. There’s a bug and now I can’t even add new fobs and credentials. How ridiculous is that! Fix it please.
Now I’m presented with a red exclamation mark which says Update required. What does that mean? Oh, of course, I’m supposed to know that means that the lock’s firmware is out of date. Here’s the fun part. It’s not :-(. There’s a bug and now I can’t even add new fobs and credentials. How ridiculous is that! Fix it please.
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