Slow to sync
The hardware itself is great, but the software to sync the door is…. Terrible! We have about 30 keys in use, and to add another key, or make any change to the operation of the lock takes 10 minutes to sync. We have 2 doors, so when a key is lost or broken, it takes 20 minutes sitting by the door to simply add it. Also, if you don’t keep the app open and screen on during the refresh, it will error out, causing you to have to restart. I figured it would be addressed in a firmware update, but it’s been 5 years. Also, it would be nice if cards that are about to expire their timing limit to have the app notice you. Having 3/4 the office subbenly have the cards not work one day with no notice was not great. The app/ firmware is weak. Would not recommend this lock based on that.
Show more
Junk
Terrible app, the locks are poor quality constant wifi issues. Save yourself the headache and avoid these locks and this app.
Half & half
I don’t have problems with the APP on my iPhone. However, my staff member has an android phone and the APP doesn’t show the battery life of the lock. I don’t know how to contact the APP support to find out if there is a fix for the problem. SMH
MTB Labeling
Absolutely terrible app. When trying to connect to a reader via Bluetooth it never successfully connects.
New property
New property and cannot delete files on engage. App forcefully closes
NOT DELETING DEVICES
IT DOES NOT ALLOW ME TO DELETE A DEVICE THAT IS NOT CONNECT. ON THE ANDROID APP, IT DOES WORK.
ABSOLUTELY GARBAGE APP ALWAYS CRASHES
This is worst app I’ve had to work with in my many years installing wireless locks. Cannot load anything, constantly crashes. AVOID AT ALL COSTS
Credential Enrollment Timeout
The app will not let me add new credentials to any of my locks. Waste of $5000 on these stupid locks.
Horrible system
We have had nothing but nightmares. This software for key fobs worked good at first then they mentioned that they have a paid software that works better. Syncing is an issue, key fobs suddenly stop working, they pick up the phones for tech support but everyone has a different approach of find a solution that does nothing.
Show more
Garbage
App and lock continue to go bad or don’t sync whoever designed these two things needs to get fired
Fix your app so I can do my job.
Fix your app so I can do my job. This is the most frustrating thing. The app crashes 99% of the time when I try to use it.
Bad
Unfortunately this is probably the worst security/fob system I could possibly imagine. If you’re looking for remote access control this is not the system you should invest in. Everything you do with this system requires you to physically be on sight at each reader to sync the system for every single change made.
Show more
Horrible
This app is horrible. It continues to crash every time I open it. Fix this issue so that your clients can use what they pay for.
Restart phone to connect
I have to restart the phone every time now to connect to the door device. Huge waste of time.
Crashes When You Try to Delete a Device
Crashes every time I try to delete a Unit to turn it over to the building owner after the last update. Was already a weirdly unintuitive software and this is the final straw to make me hate having to use this app. Why this is the software that comes with a standard entry door spec is beyond me.
Doesn’t work with iPhone 15 update
Ever since updating I cannot use the app it just says “not connected to wifi or SSID”, which is insane. I’m connected to wifi and using all other apps with no issue.
Absolutely awful!
Absolutely awful!
Easy Enough
It isn’t the best and most user friendly software. I have it for a business and it’s worked for the last 5 years. We are constantly having to reprogram fobs with employees interchanging. Batteries are having to be changed out every few months but it’s understandable as we have employees going in and out of these doors constantly, every day all day. We have locks on the doors too so if a battery does go out, we can get in and change them out. My only complaint is how long it takes when reprogramming. It doesn’t always work so it’s a constant battle of deleting cookies, closing the app, logging back in and trying again. Sometimes I have to do that process 3 or 4 times before I can get a fob to connect and reprogram. I usually have to set aside a few hours to program a small handful of fobs on 3 doors.
Show more
How bad can it get. - very bad
7-2021 has these locks. They were fair. Got the new one. It is the worst. They say “no need to return to store”. Big need to return to store
Love managing my locks using my cell
Great app & easy to use. Love it.
Senior living
I’m a director at a senior living community and it is unreal how poorly this system is. Do not buy it!
All the reviews are correct. They just stop working and you can’t re commission the lock. I’ve spent hours and hours trying to get them to work again. I expect a better product from Schlage.
All the reviews are correct. They just stop working and you can’t re commission the lock. I’ve spent hours and hours trying to get them to work again. I expect a better product from Schlage.
