Slow to sync
The hardware itself is great, but the software to sync the door is…. Terrible! We have about 30 keys in use, and to add another key, or make any change to the operation of the lock takes 10 minutes to sync. We have 2 doors, so when a key is lost or broken, it takes 20 minutes sitting by the door to simply add it. Also, if you don’t keep the app open and screen on during the refresh, it will error out, causing you to have to restart. I figured it would be addressed in a firmware update, but it’s been 5 years. Also, it would be nice if cards that are about to expire their timing limit to have the app notice you. Having 3/4 the office subbenly have the cards not work one day with no notice was not great. The app/ firmware is weak. Would not recommend this lock based on that.
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Junk
Terrible app, the locks are poor quality constant wifi issues. Save yourself the headache and avoid these locks and this app.
Half & half
I don’t have problems with the APP on my iPhone. However, my staff member has an android phone and the APP doesn’t show the battery life of the lock. I don’t know how to contact the APP support to find out if there is a fix for the problem. SMH
MTB Labeling
Absolutely terrible app. When trying to connect to a reader via Bluetooth it never successfully connects.
New property
New property and cannot delete files on engage. App forcefully closes
