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Mobile Facilities by RealPage

Mobile Facilities by RealPage

by RealPage, Inc.

5.3K ratings
121 reviews
💼 Business
📊 Productivity
Free

Details

  • Released
  • Updated
  • September 11, 2014
  • April 23, 2025

Developer

RealPage, Inc.
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About

Streamline property management tasks for maintenance technicians and property managers. Create and complete inspections, manage service requests, and access unit data on the go to improve efficiency and tenant satisfaction.

✓Create and complete inspections
✓Manage service requests
✓Access unit data on the go
✓Attach photos to inspections
✓Manage Make Ready board
✓Manage Turn Caddies
Show original description

What users say

Summarized from real user reviews of Mobile Facilities by RealPage. Based on 5.3K reviews and a 4.3/5 average, it highlights the 3 positives and 8 negatives reviewers mention most about this Productivity app.

Positive things

  • 👍Convenient and good for maintenance
  • 🚀Excellent tool for maintenance
  • 🚀Great app, saves a lot of time and trips

Negative things

  • 🐛Meh, not very user-friendly
  • 🐛Dated and clunky interface
  • 🐛Constantly crashing or giving error messages
  • 🐛Laggy and unresponsive
  • 🐛Keeps logging users out frequently
  • 🐛Sync issues and data not syncing properly
  • 🐛Functionality limited compared to desktop version
  • 🐛Camera and app not working well on newer phones
See all reviews

What's New in Mobile Facilities by RealPage

1.77.0

April 23, 2025

Thanks for using Mobile Facilities! Version 1.77.0 includes fix for missing values on the Permission to Enter list

User reviews

Most RecentHighest RatedLowest Rated

Barely works

My coworker has an Android phone and I have an iPhone. Whenever I open the app and try to “sync” it does nothing. I have to constantly open the app switcher and force close the app and then reopen the app for it to sync. Doing this dozens and dozens of times a day is getting really annoying. My coworker (using Android) doesn’t have this problem. Also, it’s 2026…not 2006..can we please have the ability to use Face ID to unlock the app instead of me having to enter my pin hundreds of times a day? That would be spectacular. Thank you.
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V83x03V83x03

Not efficient

This app is not efficient for inspections
tutts80tutts80

Logging in

Have to re enter username and password even if you turn screen off then back on after finishing a service request
Jwbritton86Jwbritton86

Terrible app

App is terrible and time consuming. This should of been thought out better
William the third 87William the third 87

Supervisor

For PM’s too many line items in each category. Please consolidate line items in each category. It is taking 20 minutes to input for 1 unit. That’s not considering the inspection of the unit. A big waste of time that we could use.
T_D_1T_D_1
See 116 more reviews

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User experience

🐞

Reported Bugs

7 issues

Crashes frequently

Bug

Logging users out too often

Bug

Sync issues and data not syncing properly

Bug

Incompatible with newer phones/devices

Bug

Settings page freezing/not responding

Bug

Blank pages and need to reinstall app

Bug

Inconsistent data across different devices

Bug
✨

Requested Features

9 requests

Ability to add more photos per inspection

Feature

Separate section to move 'on hold' jobs away from current to-do list

Feature

History/search for completed work orders

Feature

Ability to re-open completed work orders to add notes

Feature

More reasons for 'on hold' status (e.g. need to order new appliance)

Feature

Integrate with inventory system to provide warnings on low stock

Feature

Ability to assign tasks to supervisors only (not non-supervisory users)

Feature

Mandatory notes section when completing work orders

Feature

Better alignment between mobile and desktop functionalities

Feature

FAQ

What does Mobile Facilities by RealPage do?

This app simplifies property management for maintenance technicians and property managers. It allows users to create and complete inspections, manage service requests, and access unit data remotely, aiming to save time, reduce costs, and boost tenant satisfaction.

What are the key features of this property management app?

Key features include the ability to create and complete inspections on the go, conduct move-in/move-out and preventative maintenance inspections, attach photos to inspections and service requests, create and address service requests, and manage a Make Ready board and Turn Caddies.

Is this app free to use?

Based on the provided information, the app is available for free. However, users will need an existing OneSite account to utilize its full functionality. If you do not have an account, you will need to contact your OneSite administrator for setup.

What kind of properties is this app ideal for?

This app is ideal for various types of housing, including Multi-Family, Student, Affordable, Senior, and Military housing. It is designed to cater to the specific needs of property management in these sectors.

How does this app help increase tenant satisfaction?

The app helps increase tenant satisfaction by enabling service requests to be addressed up to three times faster. By providing quick access to unit data and streamlining inspection and request management, it allows for more efficient problem-solving.