Codes don’t work
To get into the app you have to generate a code to your phone. You do that, enter the code and it says it’s incorrect.
As useful as a chocolate teapot
Can’t even get past the mobile verification page and the “help” section just tells you to make sure you have the latest version of the app… which I do. If you ever actually manage to get into the app the information available is minimal and the user experience poor (at best!). The only thing it’s good for, when it actually works, is looking longingly at your ticket occasionally as you wait for match day to arrive.
Show more
Stressful
Comfortably the worst stadium app I have ever used. Very difficult to transfer tickets. So much so that at one stage it looked like neither of us had tickets.
Hang your heads in shame.
I cannot access my England v Wales tickets I paid £266 for through my rugby club. The “helpline” is unresponsive and I am left in limbo. Downloaded the app, deleted it and started again but the code sent to my mobile isn’t recognised now. Zero support offered. So there will be two empty seats on 7th Feb 2026, my fiftieth tear of going to Twickenham. A kick in the teeth. Pathetic.
Show more
Excellent app!
Great app! So simple with the easy transfer process etc. Cracking job app team!
Poor experience with the app
I purchased my tickets directly from England Rugby, but they still do not appear in the Allianz app. The support page offers no guidance for this specific issue, and despite sending multiple email requests, I've had no response at all. It's extremely frustrating that there's no simple, traditional option to print tickets, especially when the digital system clearly doesn't work reliably. For such a major organisation, this level of customer service and ticketing support is very disappointing.
Show more
An appalling app
It looks like no one has test this bag of nails. Click on the Help button, brings up a dead link.
Click on the edit account details, it says contact us. Fill out the form it refers you to Community Rugby Help Centre. Their update email section doesn’t work either.
Click on the edit account details, it says contact us. Fill out the form it refers you to Community Rugby Help Centre. Their update email section doesn’t work either.
Still does not work - Amateur
Spent over £500 on tickets - didn’t arrive on app - checked everything was correct. Customer Support just non existent - don’t know how RFU have got away with such a dreadful app.
All good
Installed the app, used the same email, name and phone as when purchasing the tickets. All works perfectly well
Broken App
Once you have logged into the app with an email address on an iPhone it will never again give you the option to change or update your email address and it’s incredibly frustrating.
I’ve tried the contact us and help options via the app and every single one takes me to a website page that is broken doesn’t exist.
How can you have an app that redirects you to nowhere when you need help
I’ve tried the contact us and help options via the app and every single one takes me to a website page that is broken doesn’t exist.
How can you have an app that redirects you to nowhere when you need help
Show more
Terrible - causes stress
Buy tickets, download the app, try to log in to get your tickets, receive a SMS code, code not verified?!?! Happens again and again and again, so what now I can’t attend because the £500 I spent on tickets is wasted as your system is unfit for purpose
Works fine
I’m not sure why there’s so many negative reviews but it worked absolutely perfect for me
Poor
Have to delete app and account everything I buy a ticket, which 2 to 3 times a year
Worked a treat
Downloaded this to receive some last minute tickets from my Executive Team. Took a couple of minutes to download and register and as the director had already transferred the tickets to me, I found them in my app as soon I logged on. Looks like previous bugs have been ironed out by the developers.
Absolute nightmare
Received continuous texts demanding I install the app to get tickets- each individual digital tickets then have to be installed on every individuals phone - absolute joke of a process to install - it’s going to cause chaos at the stadium. Now desperately seeing if I can print off paper tickets. Be warned this takes time and do it well in advance and be prepared for frustration
Show more
Dreadful
Completely over-engineered waste of time for all involved. Should be illegal to subject people to such blatant data-mining. Sack your product people.
Pointless
What a pointless app. Why do I have to download the app just to access my tickets? And then I have to ‘transfer’ them to my friends who presumably also have to download the app. Just email me the QR code to the 3 tickets I bought, like every other ticket retailer
Just doesn’t work
Can’t get tickets. Can’t get help. Awful
Works perfectly for me
I do not know why many reviews are poor. I have found this app quick to download and set up, and worked as well as other similar stadium ticket apps.
Awful system (I don’t usually give negative reviews)
Second time in a row I have to chase twickenham to send tickets to the app. Email is the same, phone number is the same. Absolutely awful and just tedious to get things sorted. + added stress before the game.
Look to invest in market leading technology like Wallets and tickets sent via email if having digital tickets is so important.
Disappointed. And 0 stars if that was even an option.
Thanks.
Look to invest in market leading technology like Wallets and tickets sent via email if having digital tickets is so important.
Disappointed. And 0 stars if that was even an option.
Thanks.
Show more
