App Doesn’t Load At All
The app doesn’t load any page at all. It keeps saying “There is a delay, try again.” But no matter how many times you force close the app, try to open again, it does the same thing. I can’t edit anything on my account without actually having to call customer service.
There was a delay. Please try again.
When works it doesn’t suck but be ready to view the above error message OFTEN. Nuff said.
Basically unusable
Any time I try to do anything in the app a notification pops up saying there was a delay and to try again later. I can’t rename devices, I can’t change my WiFi name or password, I can’t manage devices. I’ve reinstalled the app, restarted the router, restarted my phone, nothing works. For a company with good WiFi and some usually good customer service this app makes me feel like the developer had no clue what they were doing and wants us to suffer for it
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Ugh
I've had this app for years on multiple devices and it is always out of service
No People, no resolution assistance
I used to use this app a lot! Parental control to add people profiles and assign devises meant that I could control WiFi access and deny access as needed. App no longer has the + option to add people. Hasn’t for a few years. No longer have a reason to invest phone space for the app.
App used to work well
This app used to work well for managing my home network. For past few weeks now, all I get is a message about “there was a delay, please try again” not matter what I select. There is zero usable data now. Fix please!
Too dumbed down
Missing a lot of administrative features I’d expect to find from router management software. Why can’t I view and manage devices that are known but not currently connected? Thankfully I’m still able to access a full admin console by logging into the router directly.
Not intuitive at all
App is simply not workable without needing customer service to do it for you. No way to add profiles for a family. Have to upgrade to get any actual functionality. No real clear path to upgrade in the app. Poor execution on Allo’s part.
Abandoned?!
Has this app been abandoned? Has not worked in months. No device list available. I pay too much for internet to not have these basic services. 👎👎
Really poor implementation
As I understand it - this app is mostly just a white label wrapper around stuff their router provider Calix provides as “CommandIQ”. It should not be difficult to implement such that it provides a competent list of devices on the network. But it does not. Never mind the totally unreliable features for restricting content and setting time limits for kids. No substitute for having a router you actually have control over and access to - which Allo also lobotomizes. Unimpressive, I’ll be assessing different options after two years of frustration (it seems to have just gotten worse).
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App never works
Every time I open the app it says “There was a delay, please try again.” I can’t do anything within the app. Everything I click on gives the same message.
Directions to app don’t correspond
Largely the pictures and the directions that I see online, don’t correspond with the app that I downloaded. I don’t see any way to block the websites in the app.
Terrible
The new update is horrible I can’t see anything. Every time I try to look at anything it says delay and try again.
Absolutely Worthless App
You can’t do anything with this app anymore. It used to be easy to use and had lots of options for screen times, devices, speed tests, etc. But now all it says is “Your network is Connected.” That’s literally it. If you click on any of the other tabs you get an error message. We’ve been patient, but we dont want an internet provider that doesn’t let you manage anything or make changes as needed.
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Has its moments
Allo seems to be going down the same path all ISP’s do, innovate and abandon. They’re product performance, customer service, responsiveness, and apps were all top notch in 2023, not so much anymore.
Update gone wrong
Since the app was given a new look it is dead in the water. Can’t make any changes. Will start looking for a new provider if this is not fixed quickly.
App doesn’t work most of the time
Please fix your app
Not working
Since the last update I have no access to people, can’t add anyone and parental controls are non-existent. Can’t manage them from the router and the app no longer allows me to.
Horrible app
Used this as an easy way to pause my stepsons wifi now the app stopped working so I can’t unpause it.
Guide Doesn’t Match the Actual App
We can’t assign any devices to a person because the app would not let us add any people. Also we can’t set-up a Guest Wi-Fi network because the option does not show. Whatever the guide on the video is, is not showing in the Allo IQ app. :(
