Over updating
Annoying I have to update every month when i go to pay my bill.
Redundant and non-user friendly
This app is very poorly designed. Log in is overly difficult. Face ID is hard to find to engage. Name must be re-entered every month with every bill, despite name on the account and the payment source. Several check boxes that aren’t visible until you scroll down to pay a bill.
This company sucks
NPPD sucks as there billing is over priced and do not work with any one and if you get shut off they charge you 500.00 on top of your monthly bill to get your service restored
Only because I have to.
The app is garbage. Payment methods cannot be saved and must be entered. Every single time. Login is a nightmare. I use this app only because I absolutely have to.
Inconsistent usage data
Some days the app shows time of use kWh and doesn’t on other days, only total usage. Since time of use is designed to benefit both the customer and the utility, usage data in a timely fashion is good for both.
