Disappointing experience
Unfortunately, my experience with Amalfi Jets fell well below the expectations set through their marketing and social media. The service delivered did not reflect the premium experience that was advertised, and when I raised my concerns, the response was essentially an apology with no meaningful attempt to resolve the issue.
I understand that not every complaint warrants compensation, but when a company acknowledges that the experience did not meet expectations yet offers no goodwill gesture or practical resolution, it leaves customers feeling unheard.
Customer service is tested when things go wrong, not when everything goes right. Based on my experience, I cannot recommend Amalfi Jets and would encourage others to carefully manage their expectations.
I understand that not every complaint warrants compensation, but when a company acknowledges that the experience did not meet expectations yet offers no goodwill gesture or practical resolution, it leaves customers feeling unheard.
Customer service is tested when things go wrong, not when everything goes right. Based on my experience, I cannot recommend Amalfi Jets and would encourage others to carefully manage their expectations.
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Waste of time - all automated responses
All the contact for quotes and bookings is automated and what seems to be AI. Not sure if I ever spoke to anyone but tried to book a few times or at least get quotes and ever heard back from. Done waste your time.
Non-responsive
Cool concept, but to book you have to submit a request that turns into an email and they are 100% non-responsive to email.
Can’t set up an account
I tried to set up an account and it won’t go through. I contacted them through email and was told someone would get back to me and nothing happened. When you are talking about issues with a company and can’t get resolution that’s a problem for a premium service. I did not have this problem with two of the other premium flight app account setups.
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Love the membership!
Joining the Amalfi Reserve Membership on the app has been such a great experience. The 24/7 concierge works great whenever I need some extra help during my busy schedule, especially when it comes to booking reservations, flights, etc.
I really enjoy how the app offers various suggestions for places to stay and eat, exclusive events for the members and more. I would definitely recommend the membership and app for everyone!
I really enjoy how the app offers various suggestions for places to stay and eat, exclusive events for the members and more. I would definitely recommend the membership and app for everyone!
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