Amazon Alexa User Reviews

Customer Experience

Positive experience20.3% of reviews
Neutral7.5% of reviews
Negative experience72.2% of reviews

~ Based on 8,929 written reviews from the US App Store.

What users say

Is Amazon Alexa Safe?

Amazon Alexa appears safe based on user ratings. AppsHunter Safety Score for Amazon Alexa is 90/100.

This assessment is based on 5,911,794 user ratings, with an App Store average of 4.5/5.

Safety Analysis

88.5% of ratings point to a safe experience
3.3% of ratings suggest some concerns
8.2% of ratings point to a risky experience

~ Based on 5,911,794 App Store ratings for Amazon Alexa.

Is Amazon Alexa Legit?

Amazon Alexa appears to be a legitimate app. AppsHunter Legitimacy Score for Amazon Alexa is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

STOP IT

Please for the love of god STOP trying to change my device names for me. STOP asking me if I want your silly suggested names. STOP making me have to fear every group change I make. This isn't helping your best customers.

Arguably it might help one grandmother out there with 3 devices, but those of us who are your best customers with a dozen echoes and hundreds of accessories are struggling for survival on this platform that isn't getting any better.

One wonders if Amazon's own dev team actually USE any of their stuff.
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Reconnecting Dot

The app helped me easily reconnect my Alexa Dot after I’d change WiFi provider

Newest update is causing issues

Use this app all the time to use the kindle assisted reader function for my kindle books. Has worked awesome. The most recent update is awful, if the phone goes to sleep or there is any notification it cancels it. Never had this issue before & I use it to listen to my books while driving so I can’t exactly reset it every time I get a notification or the phone goes to sleep
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Can’t get hooked up

I can’t get the Alexa to hook up. It was hooked up going through my boyfriends phone

Pésima

Demorada, no sigue comandos, la cámara nunca funciona. Pésima inversión

So slow

The new update to the app makes it incredibly slow… I’m baffled how an app from a tech company could be released in this state. Please fix 🙏

What?

What have you done to the user interface? Stupid sliding tabs to get to the info / controls. It was fine, now it’s a mess 🤦🏻‍♂️

Very inconsistent

In theory, this app is great because it gives you the opportunity to control your devices from anywhere, but unfortunately, it is extremely unstable and crashes often. In addition, each time the app is updated, it is fraught with bugs, including live view either freezing, no longer having the option to pan, or not connecting at all. It’s incredibly frustrating, especially when you need to monitor your elderly family members. Amazon really needs to get their act together.
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New view

I do not like the new view on my shopping list

Just let me see the most used, lowest-margin features quickly

Stop building this to be a behavior telemetry ingestion machine to maximize affinity KPIs. I just want to see my alarms/reminders, and a few basic things.

Wifi

Constantly losing WiFi connection

AI function doesn't work

The built in Alexa AI+ does not even respond to inquiries.

Alexa sucks now

The interface is absolutely horrible. You used to be able to find things on a simple table of contents now it’s buried under menus and impossible to find. I’ve been trying for 30 minutes to enlist a new skill for my lights and there’s no clear path to disable the old one and updating the new one.

App stops playing when close

Suddenly my Alexa app will stop playing my books and music when the app closes. This just recently started happening.

Not happy with update

I don’t like her new voice and things like turning on my bedroom or all lights on in the morning is now a chore …..she can’t find “bedroom lights” or even “lights” in general . Come on! I don’t have time in morning or night to ask her 10 different ways to turn on or off lights just to manually do it myself! Plus the other Alexa was more friendly and upbeat, this one sounds like she is dragging her words! Not happy at all!! Can I undo my update to get my old Alexa back, I miss her, she was so sweet and way smarter then this one!!! If it’s not broke don’t fix it, now it’s broke:(
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Don’t use if you depend on drop in

Every other update breaks drop-in. At the moment it either does nothing or calls the wrong family member. And the only time it gives an offer to “rate your call” is after a successful call, not if it dropped for no reason or just didn’t work. So much trouble

Still looking forward to it

It’s still slow
Sometimes the volume adjustment button doesn’t respond until you click a few more times
Volume adjustment it’s difficult to get the certain number because you have to drag the little dot (old school design)

At night we play classical music
Sometimes Alexa announces the music that she couldn’t play while we sleep, it really scares my toddler baby and us!
And unfortunately there’s no way to turn that extra feature off which I don’t understand

Looking forward to some new improvements!
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AI Slop

I avoided upgrading to Alexa + for as long as I could because AI makes everything so much worse and less efficient but Amazon is showing us just how bad AI can be. Everyone has been wanting to wait at least 15 seconds before they’re able to turn off their lights, especially during these relaxing times when no one has anything better to do. Bravo, psychopaths. You did it.
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The app after the update

After the update I can no longer turn my Alexa on to play and lock my phone or run it in the background without whatever I’m listening to stopping.

Stupid

Product updates break things.