Amazon Alexa User Reviews

Customer Experience

Positive experience20.2% of reviews
Neutral7.7% of reviews
Negative experience72.1% of reviews

~ Based on 7,899 written reviews from the US App Store.

What users say

Is Amazon Alexa Safe?

Amazon Alexa appears safe based on user ratings. AppsHunter Safety Score for Amazon Alexa is 90/100.

This assessment is based on 5,836,473 user ratings, with an App Store average of 4.5/5.

Safety Analysis

88.6% of ratings point to a safe experience
3.3% of ratings suggest some concerns
8.1% of ratings point to a risky experience

~ Based on 5,836,473 App Store ratings for Amazon Alexa.

Is Amazon Alexa Legit?

Amazon Alexa appears to be a legitimate app. AppsHunter Legitimacy Score for Amazon Alexa is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Shopping list not working

Won’t delete items

Worst app ever

I cannot explain how much I hate this app. It is completely worthless. None of my amazon products work and they are the least user friendly technology imaginable.

Alexa cannot no longer connect to Pandora when asked

Alexa used to play my Pandora music. Now I spend about 30 minutes each time I want to listen to Pandora by messing around wit the settings.

All I need to get by☺️

Mary J. Blige said it best. To you my Alexa “Your all I need to get by”.

Thank you for your timely motivational preprogrammed messages and scheduled yet unscheduled follow up messages to keep me grounded🧚🏾‍♂️💪🏾👏🏾.
ALEXA!
You rock🎸🤘 🪨

Stop changing it!

I hate this app. It used to be easy to find stuff. I could drop in on my kids to wake them up or talk to them. Now I can’t even find that feature. It’s so frustrating!

Adverts

All of a sudden I’m listening to adverts after every record that’s not what I want

Has become useless.

Has effectively become useless recently. It does not actually work.

alexa

not working

Clumsy

Nothing like the old Alexa. The new Alexa takes WAY TO MUCH EFFORT to accomplish anything. Very very glitchy. When I offer a request or command, I have to do it 2,3 or 4 times. It’s a nuisance.

Doesn't Analyze Well

Alexa has issues with logical analysis of what is being asked, short "listening" window, and quick to assume and run. The daily news brief is horrible, can't hear the "sound" of daily animal, doesn't recall preferences, or even my name... She needs some developer love and attention!

hasn’t worked since the most recent ios update

This app wasn't bad until it’s stopped working with for any smart home configuration such as lights.
I manage to program them. But when i try to control them after installing, they don’t work at all.

Amazon dot

Sucks!

Failing

Does not play my flash briefing at all. Have to repeat the scale I want to say several times. I’m on my app is incredibly confusing and not simple at all. Extremely frustrating.

Alexa

Just great

Unreliable

Loses skills then need to disable and then restart

Hanging app

App hanging when playing Amazon audio books since last update. Lasts a few minutes then hangs. Help!

The best

Always easy, pleasant and reliable!

Ruined

Ruined Alexa with AI and Alexa+

New

La nueva actualización de Alexa es fantástica,sientes como si estuvieras con una persona platicando me encanta😊

David

Having trouble with book reading will not go to requested chapter.