Amazon Alexa Reviews: Is It Legit?

Customer Experience

Positive experience20.3% of reviews
Neutral7.4% of reviews
Negative experience72.3% of reviews

~ Based on 9,265 written reviews from the US App Store.

What users say about Amazon Alexa

Is Amazon Alexa Safe?

Amazon Alexa appears safe based on user ratings. AppsHunter Safety Score for Amazon Alexa is 91/100.

This assessment is based on 5,935,514 user ratings, with an App Store average of 4.5/5.

Safety Analysis

88.4% of ratings point to a safe experience
3.3% of ratings suggest some concerns
8.3% of ratings point to a risky experience

~ Based on 5,935,514 App Store ratings for Amazon Alexa.

Is Amazon Alexa Legit?

Amazon Alexa appears to be a legitimate app. AppsHunter Legitimacy Score for Amazon Alexa is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Horrible

When it works, it works OK; however, most of the time it will cut you off as you’re asking a question. It won’t let you finish asking the question if you try to set up a home group. It will work for a little bit and then it will stop working, and then it will not add any of your items and equipment back to the home group, and there’s nothing you can do to fix it. Alexa is absolutely worthless with trying to troubleshoot. It will ask you the same questions over and over and over again
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Quit messing with it!

You make it more and more difficult to use the app. Just stop charging it!

Echo device

The Amazon team does not monitor concerns from consumers regarding concerns of the various devices with questions from consumers.

Dreadful UI

Appalling UI. Hard to use and navigate. Needs a total re think!!

Not happy at all

I recently moved and we changed our WiFi password. I can not change the password on my echo device. It is now useless

Used to be okay

ALEXA = probably the least intelligent AI service I have ever used

Not working

Still playing in opposite rooms that I ask it to play in I've tried all the settings and it still does it not very happy google might be the choice of mine

This app is a frustrating mess if you’re trying to drive your SmartHome with it

Bottom line is this is just not a very good app for driving your SmartHome, I don’t mind using Alexa as a relay device, but they should just open up the API so we can use Claude to write and edit routines, especially agree just considering Alexa has been powered by Claude now for the better part of the year… they’re holding themselves back from being a useful tool
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Alexa

Talks without asking

Horrible UX

So many UX mistakes. Unbelievable. Would be so easy to user test and make improvements. Sigh

Bring back old Alexa and a useable app

I’ve disabled Alexa+ as it’s terrible at everything. The app is completely useless. Takes forever to load and make any changes. Have large amount of smart devices with home assistant and can’t configure anything without freezing. Feels like an app that was optimized for an iPhone 4. Bring back web support.
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Pissing me off

This app has been pissing me off lately. It says My living room TV is off-line all of a sudden even though it worked fine previously and I verified that the LG ThinQ app is working fine which is how it talks to Alexa so I think Alexa has just turned into more of a moron since the AI features were added
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"Bug fixes and performance improvements."

Yes, please, you still need a lot of those. This is such a sluggish app on even the newest phones. Barely usable.

Maybe consider splitting the lists, reminders, enquiry… from the device management and routines which don't need to be launched every day.

Who knows? But the vibe coding is very bad.

Worst device and app I’ve bought in decades

Will never buy another Alexa. This thing is the biggest piece of junk I’ve ever encountered. Never connects to my phone, always gives an issue pairing, it’s literally worthless.

The best

I love everything about it.

Keeps breaking down unreliable

No working, no party!!! Cmon Jeff get your finger oot!!!

I’ve grown to hate them

They get creepier and also work less well over time. Going to try something else

App Freezes

App continues to crash but no access to technical support.

App is terribly cumbersome.

Amazon does not care about its slave customers. It knows it has a stranglehold on the market, thus it doesn’t develop its app for ease of use. Only. Use. The “skills” arena of s very confusing to use , especially if you just need to adjust them. There is no menu for it. You have to tell the A. I. Front end to show it. Ridiculous. But this ecosystem is so engrained, they would have to tear it down to fix it. And the won’t tax Thier PRECIOUS stockholders on something like ease of use. Bad app. Bad company.
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Ignorant

So hit and miss with this so called Alexa+ it’s been two weeks now all devices completely ignore anything I say unless quickly repeat and say hello hello just to get its attention and the have to go through the command or question all over again and hope that it don’t just cut of halfway through and go back to doing nothing. It’s forever interrupting when I’m trying to say something. Ii
Understands only basic vocabulary for a treat likes to do the complete opposite you asked it do. I thought it was starting to improve but
Nope it’s back just trying to give a stroke or heart attach with high blood lressure through doing everything that a saint would be
Driven made by it.
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