Amazon Alexa User Reviews

Customer Experience

Positive experience20.3% of reviews
Neutral7.5% of reviews
Negative experience72.2% of reviews

~ Based on 8,514 written reviews from the US App Store.

What users say

Is Amazon Alexa Safe?

Amazon Alexa appears safe based on user ratings. AppsHunter Safety Score for Amazon Alexa is 90/100.

This assessment is based on 5,880,361 user ratings, with an App Store average of 4.5/5.

Safety Analysis

88.5% of ratings point to a safe experience
3.3% of ratings suggest some concerns
8.2% of ratings point to a risky experience

~ Based on 5,880,361 App Store ratings for Amazon Alexa.

Is Amazon Alexa Legit?

Amazon Alexa appears to be a legitimate app. AppsHunter Legitimacy Score for Amazon Alexa is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

It’s low-key unsuful

K

Worked great until AI

Can’t access the old search bar that would normally let me look up a song I’m looking for. Instead. Now, I have to endure reading AI’s explanation of what it thinks I what

Trash

This is the fifth device I’ve tried. They are trash, Alexa will gaslight you and tell you that she has stopped the music every time you say stop the music and she hasn’t she’ll come back and say I have stopped the music… and she just repeat when you tell her she’s malfunctioning she just says she isn’t and she repeats it over. She also mocks my Tourette’s
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Confused

Looks terrible and such a pain to navigate. Roll back to the older versions.

Mrs

Excellent, pure and simple

Can’t get my favorites to play

Can’t get my favorite list to play

Alexa Echo goes offline part way through conversation

Each time I ‘drop in’ on my father’s Alexa Echo, the device goes offline part way through our conversation. It has happened repeatedly, at random times.

I hate them

The device sucks and when I ask for help, I can’t get any. It’s frustrating and you can’t get any help no matter how much you ask for it.

Configuración

Es el peor equipo inteligente que he tenido tuve que cambiar por problemas técnicos de Internet de mi casa y me ha tomado muchísimo tiempo poder restablecerlo y esta es la altura que no lo he podido lograr y el Soporte ni hablemos

Not working

Unresponsive hardly ever use it

The website was easier to use

Needlessly complicated too many settings it was much easier to handle on the website but Amazon discontinue that because Amazon are lazy you also cannot set everything from the Alexa itself and a lot of the time redirected to this app which is far less easy to use makes a mockery of an easy user interface Amazon should be ashamed
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Ads

Ads ads ads ads ads ads ads and more ads

Software issues

Great app in my opinion software in general is a bit confusing i found it hard to navigate round and its quite a challenge to pair another device successfully to the alexa

There is a lot to improve

The interface is not intuitive. For example, you have to ask Alexa to take you to your routines. Th map editor does not work to edit added rooms in the map view.

Alexa Plus

I enjoyed using original Alexa, but found Alexa Plus to be extremely annoying and creepy. It talked way too much, listened even after I finished interacting with it, gave erroneous status information about the app, and was difficult to figure out how to fix. The issue I found most creepy was that it whispered responses when I talked quietly such as in the middle of the night. Since I am hard of hearing, this was totally useless to me, unexpected, and therefore creepy. I am unable to control Adaptive Volume or Brief Mode in Alexa Plus. After much time and effort trying to uncover the true issue(s), I was able to go back to original Alexa by verbally asking Alexa to turn off (exit) Alexa Plus. I also turned on Brief Mode, and I am much happier with my Echo Dot now. It will be a long time before I try Alexa Plus again, if ever.
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Complex at besT

Was just complicated
to use

Where is Alexa+??!!!

I’m a business Amazon account holder in the UK and still no sign of Alexa+ for customers that really need it.

Worthless

The app is as bad as the actual device. Responds 1/10 times at best. It’s frustrating dealing with it every step of the way

Has become dated.

These echoshow units are heading for the bin. Nine out of ten questions gets a “Sorry I don’t know the answer to that question”.

LEXE is grea. t

Hi there, I really love this app. It has improved very much. And loving it.