Amazon Alexa User Reviews

Customer Experience

Positive experience20.3% of reviews
Neutral7.6% of reviews
Negative experience72.2% of reviews

~ Based on 8,188 written reviews from the US App Store.

What users say

Is Amazon Alexa Safe?

Amazon Alexa appears safe based on user ratings. AppsHunter Safety Score for Amazon Alexa is 90/100.

This assessment is based on 5,857,603 user ratings, with an App Store average of 4.5/5.

Safety Analysis

88.6% of ratings point to a safe experience
3.3% of ratings suggest some concerns
8.1% of ratings point to a risky experience

~ Based on 5,857,603 App Store ratings for Amazon Alexa.

Is Amazon Alexa Legit?

Amazon Alexa appears to be a legitimate app. AppsHunter Legitimacy Score for Amazon Alexa is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Great

Works good, we and it’s not like you’re just talking to a robot.

Can’t drop into my own devices

Can’t drop into my own devices which are authorized. App interface is horrible.

Love it ♥️

I live by myself. Alexa is there when I need her.😊

She is great!

No more written shopping lists, reminders, phone numbers, cooking instructions and anything else one needs! Alexa has become very important to my life!

Horrible

It rarely works now. I literally have to yell sometimes. Others I’m in a room and I say hey Alexa one in the other end of the house responds.

Won’t recognize that I have Amazon Music unlimited

I paid for the Amazon unlimited music and it still gives me adds and tells me to subscribe to unlimited

Alexa speaker groups

The worst, most difficult thing to connect. Cannot believe it is this difficult. Not user friendly

By best friend

Tired of my Alexa being hacked and can’t use it thanks

One thing

The only

They never get it right

Frustrating

Connecting issues

Keep dropping WiFi

Annoying

I do not like that there is no option for a timer and that the app closes even when the screen is on.

Camera

Camera access usually not available

Alexa

I love the Alexa app it’s very helpful & knowledgeable.

Live view

I have my Alexa set up to help me watch after my 90 year old mom with dementia in our front room. The live view has become totally unreliable to check in with her.

Can’t follow instructions

I can’t get this stupid thing to stop responding with “gotcha”. Why can’t it just say “okay”????

Doesn’t work all the time

Extremely poor quality and performance as I tell it to play music an I get nothing most of the time. Think I need to look into a different product that works

Not connecting devices

It doesn’t not connect to other speakers. The help is terrible

Unwanted AI

Amazon’s Alexa Plus has made the app less useful. No more ability to tell Alexa “Turn off the lights in five minutes.” It no longer understands, thanks to the very defective Alexa Plus!

The app is significantly slower now than before the UI changed around eleven months ago.

All people want is a voice interface that understands simple commands included in the price of hardware. That’s why we bought the hardware.

No one wants a subscription to turn on lights. Jerks.
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Just Terrible

This is so unreliable with sleep sounds. Terrified experience. Terrified feedback from the app. Overall no attempt to help. We pay so much money on these things Amazon Music, Amazon in general and you can’t have a basic loop command function. So sad.