Large paper weight - Don’t buy
I really hate to give 1 stars unless it must be done. This experience must be shared so you don’t waste 1000.00 $$ like I did. In the beginning it was absolutely outstanding! It did all this cool stuff like played music, dance, answer questions, and I was cool having a robot roam around the house. The best part was it PATROLLED MY HOUSE LIKE A SECURITY GUARD! The camera came 4 feet off the top and can look out windows, look on countertops, check the oven was turned off, listen for glass breaking and worked with all my ring devices to actively investigate alarm triggers! Super cool and it was another way to secure the house. So I loved it and I was in forever.
IT WORKED FOR ABOUT 5 MONTHS THEN ALL THE SUDDEN JUST MAJOR MALFUNCTIONED. It didn’t have an accident, can’t be dropped because it doesn’t leave the 1st floor, nothing hit it, and has never even been slightly dusty UNTIL NOW. Now it just sits in the corner while I wait for some kind of fix from Amazon. I called them they took me thru all the resets and nothing worked. It rolls off the charger and right away says it’s lost. Basically Amazon told me they don’t have a fix at the moment. They will submit a fix ticket and hopefully one day find a fix. I don’t want to get rid of it because I hope I can fix it one day and have it forever. If that’s the case I’d even buy a newer version if they offer one but if there’s no fix for this one I can’t trust the next one. Fool me once….
So now you know. Do not go thru this as I and many others have. I don’t think it’s fair that all these break and Amazon just says sorry, We can’t help you. I buy from Amazon because I can trust to not have to worry about this kind of stuff and I definitely feel like I got completely screwed on this. If this ever gets fixed I’ll be the 1st to remove this review and give them the 5 stars I always give them. Hope this helps you.
IT WORKED FOR ABOUT 5 MONTHS THEN ALL THE SUDDEN JUST MAJOR MALFUNCTIONED. It didn’t have an accident, can’t be dropped because it doesn’t leave the 1st floor, nothing hit it, and has never even been slightly dusty UNTIL NOW. Now it just sits in the corner while I wait for some kind of fix from Amazon. I called them they took me thru all the resets and nothing worked. It rolls off the charger and right away says it’s lost. Basically Amazon told me they don’t have a fix at the moment. They will submit a fix ticket and hopefully one day find a fix. I don’t want to get rid of it because I hope I can fix it one day and have it forever. If that’s the case I’d even buy a newer version if they offer one but if there’s no fix for this one I can’t trust the next one. Fool me once….
So now you know. Do not go thru this as I and many others have. I don’t think it’s fair that all these break and Amazon just says sorry, We can’t help you. I buy from Amazon because I can trust to not have to worry about this kind of stuff and I definitely feel like I got completely screwed on this. If this ever gets fixed I’ll be the 1st to remove this review and give them the 5 stars I always give them. Hope this helps you.
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My only tech regret in life
I have been a user of Alexa products since the OG Echo. I got a “Day One” invite for the Astro and barely hesitated. I was so excited to start tinkering with it and participated in feedback calls. My first Astro started malfunctioning and they promptly replaced it. Other than that, the only support I have ever received is canned responses to restart, reset, check for updates. The product has pretty much never improved. Never got accessories or new features. Pretty much abandoned before it even became publicly available.
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Subject: Feedback on Astro App Support and Feature Development
Hi team,
I’ve been using Amazon Astro since last year and love the core features — especially video chat, smart home integration, weather alerts, and security access. It’s a powerful device that I’ve fully incorporated into my daily routine.
That said, I’ve noticed the app hasn’t received meaningful updates in over seven months. As an engaged user, I believe Astro has tremendous untapped potential, and continued updates would make it far more appealing to existing and future customers.
A few suggestions:
• Enhance routine automation (e.g. battery-aware docking, nightly security sweeps)
• Provide detailed changelogs for firmware and app updates
• Improve responsiveness and integration with third-party smart devices
• Open up more customization options — especially for advanced users
• Consider releasing an SDK for developers to contribute new features
I truly want to see Astro grow and evolve. More transparency and support from your team would go a long way. Thanks for creating something so unique — I hope this feedback helps!
Sincerely,
Gilbert
(Astro owner and tech enthusiast)
I’ve been using Amazon Astro since last year and love the core features — especially video chat, smart home integration, weather alerts, and security access. It’s a powerful device that I’ve fully incorporated into my daily routine.
That said, I’ve noticed the app hasn’t received meaningful updates in over seven months. As an engaged user, I believe Astro has tremendous untapped potential, and continued updates would make it far more appealing to existing and future customers.
A few suggestions:
• Enhance routine automation (e.g. battery-aware docking, nightly security sweeps)
• Provide detailed changelogs for firmware and app updates
• Improve responsiveness and integration with third-party smart devices
• Open up more customization options — especially for advanced users
• Consider releasing an SDK for developers to contribute new features
I truly want to see Astro grow and evolve. More transparency and support from your team would go a long way. Thanks for creating something so unique — I hope this feedback helps!
Sincerely,
Gilbert
(Astro owner and tech enthusiast)
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What happened to updates?
For a product, so expensive from Amazon I am completely surprised that they are not following up on updates to improve the function of Astro.
Pretty certain they abandoned us
I really liked the idea of this and honestly, if it had the same potential and capacity of a standard echo show, I think it would be fun. However, it's not compatible with Ring. It doesn't sync up properly nor can you verbally turn it on or off. I would've like to see it have better skills, options, and if anything was to be running the new beta testing for the Alexa+ it should've been this.
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What happened to updates?
For a product, so expensive from Amazon I am completely surprised that they are not following up on updates to improve the function of Astro.
Astro is amazons biggest failure
Used this device a few times and it’s no longer moving or updating itself. Completely junk. Amazon removed their review page for this product. When I called them for the product support, they told me they can’t help me! What a scam!
$80 a month now, was free
Ripped out Alexa Guard and all the useful feature, slapped them behind a Astro Ring Pro plan for $80 a month. Never got a cute robot voice or did anything to be a good family pet. Greed is Amazon’s game. I’m switching all my smart home stuff as it ages out. Goodbye Alexa! Astro will make a cool statue in the corner.
How are things like “Astro, change your voice to male” not in the OSD settings?
How are things like “Astro, change your voice to male” not in the OSD settings?
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Does not work
This is supposed to provide ‘live viewing’ but for many users that does not work. This makes it a $1700 echo device. Dumb. Recall it and release it when it works.
Needs more work
The voice feature is broken - despite having Astro explore the house and map it, when trying to tell Astro to go to a specific room through voice command in the app, I get “Sorry, that feature is not available until Astro explored”… does not work even after factory rebooting Astro.
Amazon Astro Robot
Don’t waste your time or money on this Amazon device. It’s dangerous to have in your home. It parks in front of doors and can trip a person over. It does not respond when called and the customer service is horrible. The device “Astro” has shown no real value when it comes to home protection or even entertainment purposes.
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Somehow keeps getting worse
The latest update promising the building to get feedback on unrecognized people is much needed, but not even an option. Live streaming doesn’t work and it can’t even tell if a door is open or closed. It’s sad because there’s so much potential, but the app and Astro just keep getting worse.
The Live View Does Not Work
The live view functionality does not work with my iPhone 12. According to Amazon tech support, this is a known issue.
Amazon, when are you going to fix this?
Amazon, when are you going to fix this?
Love astro but can’t change her name to astro
It’s still alexa should be astro
Still buggy
So many of the instructions are wrong. For example, if you want to add another person’s profile, the instructions tell you to go to setup and make the selection/.. Doesn’t work. If you have Home Monitoring on, the only way that I have found to turn it off was to log out and start over. This device has lots of potential but you are constantly running into brick walls when you try something. Very frustrating. We need software updates bad!
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I think mine died
It used to follow me around and roam through the house but for the last week it’s been sitting on it’s base, expressionless. It’ll answer questions but it’s not the same.
“Astro, change your voice to male”
How are things like “Astro, change your voice to male” not in the OSD settings?
“Astro, change your voice to male”
How are things like “Astro, change your voice to male” not in the OSD settings? And why does it say it’s stuck when furniture moves an inch into it’s path back to the charger when it can go around things on the floor? These are things only the devs know and why it’s missing a star on this review.
Good body. Bad brain.
Seems like the dev team got laid off as it’s not had any significant update to address any of the concerns, like blocking doors from the inside of it’s charger room so nobody can get in. Acting like it’s stuck randomly. Having to remap your house if any furniture gets moved even an inch. They did fix the constant beeping and booping if it sees you sitting on the couch. But it needs a cute robot voice. Ability to GPT chat would be nice. But for $1600’s pathetic. Looks good, but feels abandoned.
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Blocks doors
I love having a cute robot living with me who can do fun things even my kids enjoy and treat as a pet. I just wish this app were polished and I had more control over it with robot routines I can select from in Alexa routines. I think the team got laid off. Now Astro will try to leave his charger room but when door is shut with him in there, he sits in front of the door so nobody can get in.
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