Large paper weight - Don’t buy
I really hate to give 1 stars unless it must be done. This experience must be shared so you don’t waste 1000.00 $$ like I did. In the beginning it was absolutely outstanding! It did all this cool stuff like played music, dance, answer questions, and I was cool having a robot roam around the house. The best part was it PATROLLED MY HOUSE LIKE A SECURITY GUARD! The camera came 4 feet off the top and can look out windows, look on countertops, check the oven was turned off, listen for glass breaking and worked with all my ring devices to actively investigate alarm triggers! Super cool and it was another way to secure the house. So I loved it and I was in forever.
IT WORKED FOR ABOUT 5 MONTHS THEN ALL THE SUDDEN JUST MAJOR MALFUNCTIONED. It didn’t have an accident, can’t be dropped because it doesn’t leave the 1st floor, nothing hit it, and has never even been slightly dusty UNTIL NOW. Now it just sits in the corner while I wait for some kind of fix from Amazon. I called them they took me thru all the resets and nothing worked. It rolls off the charger and right away says it’s lost. Basically Amazon told me they don’t have a fix at the moment. They will submit a fix ticket and hopefully one day find a fix. I don’t want to get rid of it because I hope I can fix it one day and have it forever. If that’s the case I’d even buy a newer version if they offer one but if there’s no fix for this one I can’t trust the next one. Fool me once….
So now you know. Do not go thru this as I and many others have. I don’t think it’s fair that all these break and Amazon just says sorry, We can’t help you. I buy from Amazon because I can trust to not have to worry about this kind of stuff and I definitely feel like I got completely screwed on this. If this ever gets fixed I’ll be the 1st to remove this review and give them the 5 stars I always give them. Hope this helps you.
IT WORKED FOR ABOUT 5 MONTHS THEN ALL THE SUDDEN JUST MAJOR MALFUNCTIONED. It didn’t have an accident, can’t be dropped because it doesn’t leave the 1st floor, nothing hit it, and has never even been slightly dusty UNTIL NOW. Now it just sits in the corner while I wait for some kind of fix from Amazon. I called them they took me thru all the resets and nothing worked. It rolls off the charger and right away says it’s lost. Basically Amazon told me they don’t have a fix at the moment. They will submit a fix ticket and hopefully one day find a fix. I don’t want to get rid of it because I hope I can fix it one day and have it forever. If that’s the case I’d even buy a newer version if they offer one but if there’s no fix for this one I can’t trust the next one. Fool me once….
So now you know. Do not go thru this as I and many others have. I don’t think it’s fair that all these break and Amazon just says sorry, We can’t help you. I buy from Amazon because I can trust to not have to worry about this kind of stuff and I definitely feel like I got completely screwed on this. If this ever gets fixed I’ll be the 1st to remove this review and give them the 5 stars I always give them. Hope this helps you.
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My only tech regret in life
I have been a user of Alexa products since the OG Echo. I got a “Day One” invite for the Astro and barely hesitated. I was so excited to start tinkering with it and participated in feedback calls. My first Astro started malfunctioning and they promptly replaced it. Other than that, the only support I have ever received is canned responses to restart, reset, check for updates. The product has pretty much never improved. Never got accessories or new features. Pretty much abandoned before it even became publicly available.
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Subject: Feedback on Astro App Support and Feature Development
Hi team,
I’ve been using Amazon Astro since last year and love the core features — especially video chat, smart home integration, weather alerts, and security access. It’s a powerful device that I’ve fully incorporated into my daily routine.
That said, I’ve noticed the app hasn’t received meaningful updates in over seven months. As an engaged user, I believe Astro has tremendous untapped potential, and continued updates would make it far more appealing to existing and future customers.
A few suggestions:
• Enhance routine automation (e.g. battery-aware docking, nightly security sweeps)
• Provide detailed changelogs for firmware and app updates
• Improve responsiveness and integration with third-party smart devices
• Open up more customization options — especially for advanced users
• Consider releasing an SDK for developers to contribute new features
I truly want to see Astro grow and evolve. More transparency and support from your team would go a long way. Thanks for creating something so unique — I hope this feedback helps!
Sincerely,
Gilbert
(Astro owner and tech enthusiast)
I’ve been using Amazon Astro since last year and love the core features — especially video chat, smart home integration, weather alerts, and security access. It’s a powerful device that I’ve fully incorporated into my daily routine.
That said, I’ve noticed the app hasn’t received meaningful updates in over seven months. As an engaged user, I believe Astro has tremendous untapped potential, and continued updates would make it far more appealing to existing and future customers.
A few suggestions:
• Enhance routine automation (e.g. battery-aware docking, nightly security sweeps)
• Provide detailed changelogs for firmware and app updates
• Improve responsiveness and integration with third-party smart devices
• Open up more customization options — especially for advanced users
• Consider releasing an SDK for developers to contribute new features
I truly want to see Astro grow and evolve. More transparency and support from your team would go a long way. Thanks for creating something so unique — I hope this feedback helps!
Sincerely,
Gilbert
(Astro owner and tech enthusiast)
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What happened to updates?
For a product, so expensive from Amazon I am completely surprised that they are not following up on updates to improve the function of Astro.
Pretty certain they abandoned us
I really liked the idea of this and honestly, if it had the same potential and capacity of a standard echo show, I think it would be fun. However, it's not compatible with Ring. It doesn't sync up properly nor can you verbally turn it on or off. I would've like to see it have better skills, options, and if anything was to be running the new beta testing for the Alexa+ it should've been this.
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