App doesn’t work
App doesn’t work .
Thank you
I appreciate the new update—thanks for caring for your customers!
App is Nonfunctional
This app is so horrible. It literally doesn’t work. You won’t be able to access any benefits or information through it because the only thing the app ever displays is a broken homepage. What an atrocious experience. All health insurance companies continue to extort and torture their clients/hostages but can’t even provide a usable product or experience.
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Login
Can’t login into the app 🤬
Bug problems
The app looks ok, but all services don’t work. You can’t do anything
Rsk
App never works! I can never sign in no matter which way I try! Very frustrating! One star is being kind….too bad zero stars is not an option.
Needs to be better
More than half the time I can’t even sign into the app/account. That needs to be fixed.
Horrible
App is equally as bad as the ins itself. Cant view account to pay bill online. Have to keep changing password just to log in. App keeps closing
Would rate 0 if possible. Can’t even log in
This app is atrocious and everyone should request for their employers to switch to a competitor.
The app doesn’t have its own login system so it defaults to a pop up internet browser which simply doesn’t work.
Can’t use Face ID to log in. Can’t remember from passkey, it doesn’t accept the OTP. Somehow, if you can get through the login and enable OR disable biometrics and return to the app page, it won’t accept and will give a generic message about not being about to login. Over and over.
The app doesn’t have its own login system so it defaults to a pop up internet browser which simply doesn’t work.
Can’t use Face ID to log in. Can’t remember from passkey, it doesn’t accept the OTP. Somehow, if you can get through the login and enable OR disable biometrics and return to the app page, it won’t accept and will give a generic message about not being about to login. Over and over.
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Worst App ever
I have this app on my iPad and my phone ,on both devices it either crashes or it doesn’t open at all . I deleted and reinstalled but it just keeps on doing the same thing.
Restrictive
Though the app is informative there is no way to have communication with customer service but on the phone during specified hours. They have a message service for a nurse but NOT customer service. I don’t have the time to be on the phone for 40min at work when phone hours are available. Wasteful amount of time. Allow messaging with customer service.
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Can’t connect my Fitness Apps
I’ve been trying to connect my fitness apps for weeks to no avail. The app opens a green page and an error message pops up telling me that I’m unable to connect. I called customer service several times. The reps are helpless as they simply parrot the messages provided by their technical team. Why advertise a capability that doesn’t work??? I would really like to take advantage of the health tracker! Can someone on the tech team contact me to help me resolve this issue??? The customer service reps have been as good as they can be, but they’re helpless with resolving the issue. One even called me back to see if the issue was resolved. Nope!
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App is constantly crashing
App is constantly either down or crashing unexpectedly.
Login
This website stands alone in being ineffective when one tries to login. I have not ever experienced this much trouble in any other website. Both thumbs down!
Doesn’t work
Won’t even let me sign in. Keeps going back to the sign in page
App no longer opens
After the most recent update the app will not open. Iv tried tapping the app , going to the App Store and taping open and nothing happens. Very frustrating. Please fix
Upgrade
Having just been forced to upgrade to latest version, exactly how would you like a user to scan a QR code during the login process with only one device?
App works sometimes
You make billions of dollars, why is your app this bad?
There is no excuse.
There is no excuse.
Terrible login
It won’t let you log in with just your password or fingerprint. You need to scan a QR code with your phone (when trying to log in on your phone; are they idiots?). Or you have to get an “external key,” like a usb. They really didn’t make this user-friendly for phones. Might as well just open the browser and go through the process of logging in there. They could have gone the “enter the code texted to you” verification route, but I guess they want to be different. Kind of like how iPhones discarded the headphone jack. Different does not guarantee good.
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Fix it
Not working 🤬😡
