Missing things in app
This app is poorly designed when it comes to user experience.
1. Even though the credit card is already registered and linked to mobile number, the card number has to be inputted twice while bill payment.
2.Secondly, the phone keypad stays as text input although card number is always numeric. Email and mobile number are also not defaulted although already submitted.
3. After entering the card number, due amount is not shown there. The amount needs to be memorised. If the amount is forgot, then need to go back to home screen and start from card number again.
1. Even though the credit card is already registered and linked to mobile number, the card number has to be inputted twice while bill payment.
2.Secondly, the phone keypad stays as text input although card number is always numeric. Email and mobile number are also not defaulted although already submitted.
3. After entering the card number, due amount is not shown there. The amount needs to be memorised. If the amount is forgot, then need to go back to home screen and start from card number again.
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Amex don’t support and help in EMI conversions
They create some policy and say that sometimes the emi conversions possible and when they don’t wish they say emi conversions not possible. End of the day I am going to pay them whatever it is and it’s not that I missed any payments these many years but people just simply ignore and don’t take any value add for lifetime customers. I am sure I will throw the Amex cards once I am complete the ongoing payments and never use the same and never recommend anyone to get the same from Amex. There are many other banking service who always help their customers with emi options even they have many exiting emi running on the same card and never said the second emi conversion is not possible
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REQUEST TO PROVIDE THE OPTIONS FOR CC PAYMENTS
For making the Payments of the Monthly Credit Card Bills through your APP, presently the Card Holders are provided with 3 Channels viz.
1) RUPAY Debit Cards ONLY or 2) Internet Banking or UPI ID. I use MasterCard and VISA
Cards and always Avoid UPI Id Payments. So,
I’ve to Opt for Internet Banking Channels. Why
you’re not including the Payment OPTIONS through ‘MasterCards’ & ‘VISA DEBIT CARDS’
as well ?? Please arrange to INCLUDE such
Debit Card Variants too for the Benefits of your
Credit Card Holders.
Further, please encourage your Card Holders to OPT for PAPERLESS Monthly Statements to
SAVE the Greeneries. To help the Card Holders,
you must also Provide a ‘LINK’ through your ‘APP’ to ‘SHARE’ the respective Statements
to ENABLE them to ‘PRINT’ or ‘UPLOAD’ in
their MOBILE ‘Folder’ or ‘WhatsApp’. Please
Consider my above-mentioned Suggestions
for “HAPPY BANKING” by your Credit Card/s
Holder/s. With Thanks and Regards,
- Ashok Kumar Bhattacharyya.
10 APRIL 2024
1) RUPAY Debit Cards ONLY or 2) Internet Banking or UPI ID. I use MasterCard and VISA
Cards and always Avoid UPI Id Payments. So,
I’ve to Opt for Internet Banking Channels. Why
you’re not including the Payment OPTIONS through ‘MasterCards’ & ‘VISA DEBIT CARDS’
as well ?? Please arrange to INCLUDE such
Debit Card Variants too for the Benefits of your
Credit Card Holders.
Further, please encourage your Card Holders to OPT for PAPERLESS Monthly Statements to
SAVE the Greeneries. To help the Card Holders,
you must also Provide a ‘LINK’ through your ‘APP’ to ‘SHARE’ the respective Statements
to ENABLE them to ‘PRINT’ or ‘UPLOAD’ in
their MOBILE ‘Folder’ or ‘WhatsApp’. Please
Consider my above-mentioned Suggestions
for “HAPPY BANKING” by your Credit Card/s
Holder/s. With Thanks and Regards,
- Ashok Kumar Bhattacharyya.
10 APRIL 2024
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Always the best!!!
I have been a loyal American Express credit card holder for several years, and I have always been impressed with their exceptional services and kindness. The customer service representatives are always courteous, helpful, and efficient whenever I need assistance. Additionally, the rewards program and benefits that come with the card are truly valuable. The peace of mind and security that American Express provides are unparalleled, and I feel confident using my card for both everyday purchases and travel. I highly recommend American Express to anyone looking for a credit card with outstanding services and genuine kindness.
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Your New Update is almost perfect 😱👍
Latest Review: Brilliant Guys, The new update is smart, no more otp no more pass. simple touch id and logged in. easy to fetch statements, wow... keep it up. 🫠🤩 New Feedback: Your rewards & offers section wont work on MDM devices where Javascript is turned off" Web3 users do inbuilt in their browser. So dont make any changes to this app. your product team can rest this is great. but only rewards section needs to be opened from pc if script for java is disabled by mdm or security. Old Review: Especially to Product & Security Team You guys, in the name of security are use extra otp & password to login to the app. arre idiots, why the hell one will use the app then if they have to enter pasword & otp. stupid designs in over protecting the user you lost the smooth process of customer easy of using the app. its better we use website to login through browser.
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