DO NOT USE AMERICAN EXPRESS
Do not use American Express in Japan! It is useless and you are forced to pay extra ATM fees. I spent over two hours looking through the online FAQ and my issue is not addressed. I then tried phone customer support and physically went to my bank and nothing was resolved. No one has given me any solution. This month I cannot even pay off my card due to ATM limits. Horrible service and horrible support. I cannot warn people enough, do not use American Express.
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A global brand with zero global mindset - No English interface!
It is absolutely baffling that a massive, international financial institution like American Express does not offer an English interface for its Japan app. Do they honestly think foreigners don’t live, work, and hold credit cards in Japan?
Even Rakuten—a strictly Japanese corporation—manages to provide an English interface for their apps and services. Yet Amex, a global brand built on international travel and premium service, forces its non-Japanese cardholders to rely on screenshots and translation apps !
The customer service on the phone might speak English, but the digital experience is stuck in the past.
Even Rakuten—a strictly Japanese corporation—manages to provide an English interface for their apps and services. Yet Amex, a global brand built on international travel and premium service, forces its non-Japanese cardholders to rely on screenshots and translation apps !
The customer service on the phone might speak English, but the digital experience is stuck in the past.
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Decepcionará
Esse mês descontaram a fatura do meu cartão no banco , mas o american express não liberou para uso , dizendo ser por falta de enviou do detta do banco para o american express , porque não fomos notificadas , porque não enviaram nenhum email , eu paguei a fartura desse mês mas não está liberado , disseram que só irão liberar dia 2026/4/16 é muita falta de respeito com os cliente
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利用上限のせいで目標達成が不可能
I’m struggling to understand the logic behind my experience with AMEX. I was approved for their credit card and encouraged to meet relatively high spending targets, yet my assigned credit limit is extremely low—around five times lower than my other (no-fee) credit card.
As a result, the card is practically unusable for its intended purpose. Setting ambitious spending expectations while providing such limited credit feels misleading and poorly aligned.
Overall, this has been a very disappointing customer experience, and not what I would expect from a premium brand like AMEX.
As a result, the card is practically unusable for its intended purpose. Setting ambitious spending expectations while providing such limited credit feels misleading and poorly aligned.
Overall, this has been a very disappointing customer experience, and not what I would expect from a premium brand like AMEX.
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アプリによる連携サービスが秀逸。
7、8年前振りの利用となります。前回は家族カードであったため履歴と確定時の請求閲覧しか出来ませんでしたが、現在は利用に対してほぼリアルタイム通知が有り、制限はあるものの利用状況、利用可能額の確認が出来るため、状況確認が容易となり非常に嬉しい。
アプリの表示がwebサイトと同様な表示をアプリのまま表示しており、レスポンスの良さが際立っている。サービス内容の閲覧、誘導もスムーズです。
スマホのウォレット支払い時のエラー時をきっかけにコールセンター(アプリから誘導有り)への問い合わせを行うと、待ち時間がほぼ無く、答え難いデリケートな部分も適切なレベルでは説明を受け、久しぶりに応対に感銘を覚えました。上位のコンシェルジュと勘違いするレベルです。
アプリからwebサイトへの誘導だけに終わらず素晴らしいの一言です。
ぜひ他社と使い比べて欲しい。
アプリの表示がwebサイトと同様な表示をアプリのまま表示しており、レスポンスの良さが際立っている。サービス内容の閲覧、誘導もスムーズです。
スマホのウォレット支払い時のエラー時をきっかけにコールセンター(アプリから誘導有り)への問い合わせを行うと、待ち時間がほぼ無く、答え難いデリケートな部分も適切なレベルでは説明を受け、久しぶりに応対に感銘を覚えました。上位のコンシェルジュと勘違いするレベルです。
アプリからwebサイトへの誘導だけに終わらず素晴らしいの一言です。
ぜひ他社と使い比べて欲しい。
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