Amica appears to be a legitimate app. The AppsHunter Legitimacy Score for Amica is 90 out of 100 points across 7 verification signals from App Store and developer data.

Amica User Reviews

Name: Amica
Rating: 4.81799 (7928 reviews)

Amica

Amica Mutual Insurance Company

🔧 Utilities

Customer Experience

Positive experience40.9% of reviews

Neutral11.8% of reviews

Negative experience47.3% of reviews

~ Based on 93 written reviews from the US App Store.

What users say

Summarized from real user reviews of Amica. Based on 7.9K reviews and a 4.8/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Utilities app.

Positive things

👍User-friendly interface
🚀Convenient access to policy information
💯Excellent customer service
🔒Secure authentication

Negative things

🐛Frequent app crashes and freezes
⚠️Unreliable and buggy features
🕰️Slow performance and loading times
🔑Frustrating login and authentication issues
💳Limited payment options

Is Amica Safe?

Amica appears safe based on user ratings. AppsHunter Safety Score for Amica is 96/100.

This assessment is based on 7,928 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.7% of ratings point to a safe experience

1.9% of ratings suggest some concerns

1.4% of ratings point to a risky experience

~ Based on 7,931 App Store ratings for Amica.

Is Amica Legit?

Amica appears to be a legitimate app. AppsHunter Legitimacy Score for Amica is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

No good

"We're unable to handle your request". Doesn't matter if it's an upload or a download. 2fa codes aren't delivered in a timely manner

_ŒÂ◊

2 months ago

Great Insurance. Meh app.

I trust the app. It mostly does what I want, but it is a bit clunky with missing pieces that are frustrating. eg. yearly mileage entry should be in app with last years vehicle miles already there instead of my writing it down - or at least let me see last years document upload; Sliders of the different insurance attributes to try adding/subtracting to see how it affects price/coverage; see different prices for different states as i anticipate move; Surveys: I will NEVER take an email link to do a survey - should be in secure app as needed; app should have link for suggestions like these.

MikeLMA

3 months ago

Response from developer

Thank you for trusting us with your insurance needs and using our app, Mike. We appreciate your feedback and will keep it in mind as we continue to make updates. If you would like to share additional feedback, or if you need assistance with any of the items you shared in your review, please email us at appsupport@amica.com. Thank you.

Unable to complete

Using iPhone and Amica app was unable to make billing transactions. Selected today before noon. Had to change from Apple Pay to my bank account which has worked before. Tapped the next button and the screen slid over where you could see a small portion of the previous screen and the next final or confirmation screen never displayed tried 3 times. Unable to use.

Jnb5213

3 months ago

Response from developer

We’re sorry to hear about your experience and appreciate you bringing this to our attention. This isn’t the experience we’d like you to have, and we’d appreciate the opportunity to look into this further. If you’re still unable to make a payment, please email us at appsupport@amica.com with your full name and policy information so we can assist you. We would also appreciate any additional details you can share about the last screen you reached when attempting your payment, as this will help us investigate and prevent similar issues in the future. We’re here to help.

MFA sign in option needs improvement.

During login with MFA enabled, and “Receive code in your Authentication App” selected, “Enter Security Code” screen appears. Double-tap in Code entry box ONLY gives the option for Scan Text, but no option for AutoFill > Passwords to get the authenticator app generated code. This results in having to leave the app to open the user’s 3rd party password manager to get the generated code. I contacted Amica and their response was, unfortunately, “this is a feature that our developers do not plan to implement currently.” Maybe they can reconsider and add it to their list of things to improve the app.

Cage220202212342

4 months ago

Disaster

I have a doctorate and am very computer savvy, but I never was able to log in. Horrible software.

DOGtau

6 months ago

App needs work

The app covers all of the basics you would expect, but there are some annoyances.

If you enable MFA on your account, you’ll need to provide a code every time you open the app, even with Face ID enabled. What’s worse is that the MFA code field isn’t recognized by iOS, so it won’t autofill from your password manager and there’s no way to use the Passwords menu to manually fill it either.

heykev👋🏽

8 months ago

Blank screen

Every time I try to open the Amica App, I see a blank screen and it does not change. Even if I shut down and reopen it’s the same blank screen.

Ladybikerlele

9 months ago

Amica is great, the app, not so much

The company has been great, I’ve never had issues when I’ve been able to speak to anyone who works for the company. The app, however, is not so great. It keeps showing conflicting notifications (for example, payment past due, but payment was actually received), and I am unable to enroll in AutoPay as a result. Will likely have to contact customer support to resolve the issue caused by the app.

ADPL1123

9 months ago

Response from developer

We’re sorry to hear about your experience with our app, and we’d like to look into this so we can better assist you. Could you please email us at appsupport@amica.com with any additional details you can provide? Thank you.

Terrible

The app is awful. Can’t access anything.

GidHixon

10 months ago

Not an app

There’s just login boxes

mjm.00

a year ago

Good company, poor app

My experience with Amica has been great from a company/customer service point of view (luckily no claims), however their tech (website and specifically the app) leaves a lot to be desired. As others have stated, various functions are always unavailable, under maintenance, or not working for long periods of time. Ive been trying to use the “quote a vehicle” process to get quotes on various new vehicles for my wife, and it hasnt worked in weeks, it just gives a pop up about a “technical issue” and to call. I dont want to call when I have a list of 10 possible cars, calling would take forever - the website/app just a few minutes to check. This type of basic functionality being “broken” for 3+ weeks is unacceptable and has me seriously considering another company.

JJA_1979

a year ago

Response from developer

Thank you for your review and for taking the time to share this feedback with us. We’re sorry to hear about your experience with our app, and we welcome you to email us at appsupport@amica.com with any additional details so we can help troubleshoot the issues you mentioned in your review. Please feel free to let us know about any policy information you’d like to discuss as well, and we can have a representative contact you directly. Thank you again.

Great insurance company, lousy app.

The one time I filed a claim, Amica was great. No complaints. App is entirely a different story. 2FA is unnecessary and frustrating. Just call if you need something, don’t waste time on the app.

Daren1696

a year ago

Great company, mediocre app…

Amica is a great company, and the app is fine…when it’s actually working! Over the last few years, it seems that every time I want to access something on the app, it is undergoing “scheduled maintenance” that renders all of the useful features unavailable. I would expect & understand if this happened overnight as it does with most of the banking apps, but sometimes it lasts for an entire weekend, or for several hours in the middle of a weekday. On Friday afternoon, I got an email about my auto policy renewal documents being ready, it’s now Sunday night and I still haven’t been able to access them on the app or website due to this “scheduled maintenance.” I’ve been shopping for a new car, and the quote feature is helpful as I research different makes & models, but again, it seems to be unavailable almost every time I want to use it. It’s not enough to make me look elsewhere for coverage, but it sure is annoying!

lisap1986

a year ago

Response from developer

Thank you for your review and for trusting us with your insurance needs. We’re sorry to hear that this has been your experience with our app. We’ll keep your feedback in mind as we continue to update the app, and we also welcome you to give us a call at 800-242-6422 if you need any assistance while our app is unavailable. Thank you again.

Beautiful app but more native iOS integration would be nice

Beautiful app but signing in is a pain when using Passwords to generate the 2FA token (“Google Authenticstor”)—the Autofill doesn’t work presumably because the form doesn’t define the input type correctly.

I’m not sure why this 2FA scheme was implemented in 2025 rather than FIDO2 Passkeys.

BrodyHoskins

a year ago

Response from developer

Thank you for the feedback. We really appreciate you taking the time to share your experience. We’re always looking for ways to improve the login experience, including how multi-factor authentication works with tools like Autofill and password managers. Your comments about 2FA and Passkeys are helpful and will be shared with the team as we continue exploring future enhancements for our app.

You will be disappointed

The app is trash. Constantly having to identify that I’m not driving or in an amica insured vehicle. Lousy discount, even with nearly perfect driving patterns.

Brent rh

a year ago

Wasteful

I'm signed up for electronic delivery. Still get paper copies of everything.

_ŒÂ◊

a year ago

login doesn’t work

The app requires MFA, so after accepting my FaceID, I get an email with a verification code to enter. The problem: it doesn’t work. Entering the code gives “System Error—Something went wrong on our end. Please try again later.”

boolittlek

2 years ago

App is great communication no stars

Love the app and the benefits although due to recent price increase Amica failed to provide that disclosure prior to sending it my mortgage

Ehzlif3

2 years ago

Great app for iPhone

This is a great app while using my iPhone, but would love to have it optimized for use with my iPad as well. Only uses a small portion of the iPad screen…

Donald Pope

2 years ago

Annoying mandatory app updates

I find it very annoying when the app refuses to run until I update it, especially when I don't have a wifi connection. Secondly, why does it force me to do a 2-factor identification all the time when Face ID should be sufficient? Thirdly the app is a bit sluggish.

no_2u