Please stop pestering
Please stop pestering with review requests
Not good
Not good keep ask me write review and I keep give 1 star
App is bare bones and missing valuable information and needs better navigation
received a warning that my charging session would end in 30 minutes, and then it actually shut off almost exactly two hours after I started charging. Now my vehicle won’t have a full charge for my travel tomorrow, and I have to get out of bed around midnight to go unplug it so I don’t start accumulating idle fees.
What I don’t understand is why the session was stopped after two hours. It seems like there may be an intentional two-hour charging limit, but I can’t find that disclosed anywhere—not on the charger, in the app, in the pricing information, or in the session details.
If there is a two-hour maximum, that needs to be clearly and prominently disclosed before someone starts a charging session. Had I known there was a two-hour limit, I obviously would not have plugged in before going up to my hotel room for the night expecting the vehicle to continue charging.
I’m particularly frustrated because the system apparently knows there is a time limit—it was able to warn me 30 minutes before ending the session—yet that limit wasn’t clearly communicated when I started charging. That’s a pretty significant piece of information for someone relying on the charger for overnight travel.”
What I don’t understand is why the session was stopped after two hours. It seems like there may be an intentional two-hour charging limit, but I can’t find that disclosed anywhere—not on the charger, in the app, in the pricing information, or in the session details.
If there is a two-hour maximum, that needs to be clearly and prominently disclosed before someone starts a charging session. Had I known there was a two-hour limit, I obviously would not have plugged in before going up to my hotel room for the night expecting the vehicle to continue charging.
I’m particularly frustrated because the system apparently knows there is a time limit—it was able to warn me 30 minutes before ending the session—yet that limit wasn’t clearly communicated when I started charging. That’s a pretty significant piece of information for someone relying on the charger for overnight travel.”
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Overcharged
I was charged (at the new premium) for a session advertised as “free between 12AM and 5AM”. Impossible to get ahold of anyone to help with this discrepancy. Weak.
Free but not Free!!!
This AmpUp charging station at The Emery used to be free, but it now requires customers to keep money in reserve. Even more frustrating, the balance is being reduced by mysterious charges with no clear explanation or itemized breakdown.
Electrify America previously used a similar system, requiring customers to preload money in $20 increments and leaving the unused funds sitting in the account until a future charge. This practice feels unfair because customers should only be charged for the electricity they actually use—not required to leave their money tied up in an account.
AmpUp and The Emery need to provide complete transparency about all fees, explain every deduction, and eliminate unnecessary reserve requirements.
Electrify America previously used a similar system, requiring customers to preload money in $20 increments and leaving the unused funds sitting in the account until a future charge. This practice feels unfair because customers should only be charged for the electricity they actually use—not required to leave their money tied up in an account.
AmpUp and The Emery need to provide complete transparency about all fees, explain every deduction, and eliminate unnecessary reserve requirements.
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