Please stop pestering
Please stop pestering with review requests
Not good
Not good keep ask me write review and I keep give 1 star
App is bare bones and missing valuable information and needs better navigation
received a warning that my charging session would end in 30 minutes, and then it actually shut off almost exactly two hours after I started charging. Now my vehicle won’t have a full charge for my travel tomorrow, and I have to get out of bed around midnight to go unplug it so I don’t start accumulating idle fees.
What I don’t understand is why the session was stopped after two hours. It seems like there may be an intentional two-hour charging limit, but I can’t find that disclosed anywhere—not on the charger, in the app, in the pricing information, or in the session details.
If there is a two-hour maximum, that needs to be clearly and prominently disclosed before someone starts a charging session. Had I known there was a two-hour limit, I obviously would not have plugged in before going up to my hotel room for the night expecting the vehicle to continue charging.
I’m particularly frustrated because the system apparently knows there is a time limit—it was able to warn me 30 minutes before ending the session—yet that limit wasn’t clearly communicated when I started charging. That’s a pretty significant piece of information for someone relying on the charger for overnight travel.”
What I don’t understand is why the session was stopped after two hours. It seems like there may be an intentional two-hour charging limit, but I can’t find that disclosed anywhere—not on the charger, in the app, in the pricing information, or in the session details.
If there is a two-hour maximum, that needs to be clearly and prominently disclosed before someone starts a charging session. Had I known there was a two-hour limit, I obviously would not have plugged in before going up to my hotel room for the night expecting the vehicle to continue charging.
I’m particularly frustrated because the system apparently knows there is a time limit—it was able to warn me 30 minutes before ending the session—yet that limit wasn’t clearly communicated when I started charging. That’s a pretty significant piece of information for someone relying on the charger for overnight travel.”
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Overcharged
I was charged (at the new premium) for a session advertised as “free between 12AM and 5AM”. Impossible to get ahold of anyone to help with this discrepancy. Weak.
Free but not Free!!!
This AmpUp charging station at The Emery used to be free, but it now requires customers to keep money in reserve. Even more frustrating, the balance is being reduced by mysterious charges with no clear explanation or itemized breakdown.
Electrify America previously used a similar system, requiring customers to preload money in $20 increments and leaving the unused funds sitting in the account until a future charge. This practice feels unfair because customers should only be charged for the electricity they actually use—not required to leave their money tied up in an account.
AmpUp and The Emery need to provide complete transparency about all fees, explain every deduction, and eliminate unnecessary reserve requirements.
Electrify America previously used a similar system, requiring customers to preload money in $20 increments and leaving the unused funds sitting in the account until a future charge. This practice feels unfair because customers should only be charged for the electricity they actually use—not required to leave their money tied up in an account.
AmpUp and The Emery need to provide complete transparency about all fees, explain every deduction, and eliminate unnecessary reserve requirements.
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Charging Station
Easy to use, great location, 4 charging stations and very low cost. What’s not to like!!!!
Our station has been down for months
I use the stations in downtown Melrose and they’ve been down for moths.
Happy charger
I’m so glad this station is available in this area thank you thank you.
Not sufficient.
Does not work well and charge my card fees
AmpUp charging system
excellent charge system!!
EV Charging
100% Satisfied
No local stations and they ignore my requests to refund my wallet deposit
I used this company charge outlet 300 miles away in Mammoth CA .
It was a good bit of hassle for initial set up, I applied 25.00 deposit to my “wallet” and finally got charging initiated. My first session cost was over $30 and it wasn’t that big of a charge session . The company charged me for the full session without taking any out of the “ wallet” . So now back at home in Southern California I charge at home and there’s no AmpUp chargers anywhere close to me… I have sent repeated messages for a refund for my deposit with no response. I almost forgot about it. It’s been a few months now so I’m just giving a bad review and hope to catch someone’s attention at amped up
It was a good bit of hassle for initial set up, I applied 25.00 deposit to my “wallet” and finally got charging initiated. My first session cost was over $30 and it wasn’t that big of a charge session . The company charged me for the full session without taking any out of the “ wallet” . So now back at home in Southern California I charge at home and there’s no AmpUp chargers anywhere close to me… I have sent repeated messages for a refund for my deposit with no response. I almost forgot about it. It’s been a few months now so I’m just giving a bad review and hope to catch someone’s attention at amped up
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Great App
So far, so good. Easy signup on a well designed app.
All 4 chargers failed
Tried 8 times on 4 separate chargers in madison, ct. none would work, even though each time they said charge would start momentarily
Not built for users
The map doesn’t work, the app doesn’t send notifications when the charge rate changes. Zero care about customers
Lack of response and technical support
I’ve been having an issue with the Charger installed in my parking spot which does not work. It is hard to get any email response for technical support. I am having to charge in public charging stations even though I have one that’s supposed to be convenient at my home.
Charger
Charging is super slow
Just wow
Took me 30 minutes to get the stupid thing to even work and it’s still never ended up charging my car so I just went to a nearby supercharger. Was awoken at 4:30 this morning while on vacation being told I need to move my car or will be charged $10 an hour because my session is complete and I was charged 27 dollars. Never got a single drop of electricity. They are escalating it to the refund team to see if it’s worthy of a refund lol but I’m still literally being told to move my car as I write this review and my car is nowhere near the charger
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Good
Thanks
Most chargers are broken and don’t work
Poor service all the time
