Not bad but needs some bugs fixing
I’ve not long had my Andersen EV charger so still new to the app. My first observation in the app was how the toggle switches are distorted and drop outside the frames (which look like they’ve been hand drawn by a 7 year old) on my iPhone 17 Pro Max. Also, when I’m trying to add my Octopus energy tariff to the app, there’s only about 6 to choose from, whereas on price comparison sites, the drop down list shows Octopus have heaps of legacy tariffs, none of which are listed in the app. As a result I need to add my pricing manually, which you can’t do without selecting one of the tariffs 🤦♂️ Just my observations
Show more
Charger and app
Useless
Lost connection
Sadly it’s decided to go into stupid mode. It’s stuck on a WiFi setting even though I go into Bluetooth to edit Andersen A2 unit to my house hold WiFi goes through stand to within 2 metres and I get the unit name select my WiFi setting and then password it decides to revert to the WiFi I was trying to edit.
So I’ve left in stupid mode so I can’t use the times I’ve set up on cheap rate
So I’ve left in stupid mode so I can’t use the times I’ve set up on cheap rate
Show more
Missing car
App is decent, gives a good overview of charging. Usability is good.
Only issue is it doesn’t recognise my car. I have the new Tesla Model Y and it says there are no models for this car, so the app needs to be updated to add these models.
Only issue is it doesn’t recognise my car. I have the new Tesla Model Y and it says there are no models for this car, so the app needs to be updated to add these models.
Still terrible
Awful and unreliable app. Poor customer service who fail to call back or even email back. Ongoing issue for months and because they can’t seem to fix your issue they just ignore you. Absolutely woeful for a company that charges the most for their wallboxes.
Now my box seems to be losing WiFi connection even though there are no WiFi issues. It looks like I am going to have to throw the box away and use a different company.
Now my box seems to be losing WiFi connection even though there are no WiFi issues. It looks like I am going to have to throw the box away and use a different company.
Show more
Still not working
3 months on and the app remains absolute junk. Still not fixed. If I set a schedule I am still getting errors about conflicting schedules despite there being only one. I switch on or off the schedule and it does not show on the home page. After 5-10 mins it then shows a change and after another 5-10 mins it states it is offline. Then at some point later it thinks it is connected to the car when it isn’t. Despite this I have tried using the timer in the car and then the car charges outside of the hours scheduled - BMW are staying the charger is doing this. Paying £1000 for a charger and it can’t even do a simple charge is beyond a joke.
Show more
Dropping out constantly
Over the last few days my Andersen A2 charger keeps dropping out of WiFi even though ther is great signal strength by the unit on my phone app and every time I ensure connection by editing the password section to ensure it’s working by blue tooth to my iPhone I’m not very impressed for a unit cost and only 5 years old.
I have resorted to the original Konnect app and this has been perfect so I’ll continue to use this app as I trust it 99.9%. I’m expecting a Kia EV5 so may reload the new Andersen app if the wifi bugs have been rectified
Just still using Konnect App which works. I re opened this new app after resting it for two weeks and I got that same email Your Andersen unit lost cloud cover check your internet!!!!!!!!!
I’m going to delete altogether as it still failing on connection.
I’ll use Konnect App which hasn’t failed
I have resorted to the original Konnect app and this has been perfect so I’ll continue to use this app as I trust it 99.9%. I’m expecting a Kia EV5 so may reload the new Andersen app if the wifi bugs have been rectified
Just still using Konnect App which works. I re opened this new app after resting it for two weeks and I got that same email Your Andersen unit lost cloud cover check your internet!!!!!!!!!
I’m going to delete altogether as it still failing on connection.
I’ll use Konnect App which hasn’t failed
Show more
Dropping out constantly
Over the last few days my Andersen A2 charger keeps dropping out of WiFi even though ther is great signal strength by the unit on my phone app and every time I ensure connection by editing the password section to ensure it’s working by blue tooth to my iPhone I’m not very impressed for a unit cost and only 5 years old.
I have resorted to the original Konnect app and this has been perfect so I’ll continue to use this app as I trust it 99.9%. I’m expecting a Kia EV5 so may reload the new Andersen app if the wifi bugs have been rectified
I have resorted to the original Konnect app and this has been perfect so I’ll continue to use this app as I trust it 99.9%. I’m expecting a Kia EV5 so may reload the new Andersen app if the wifi bugs have been rectified
Show more
Update causing problems
Since updating the app a couple of days ago I am getting constant email alerts that the charger has been disconnected from the house WiFi which is rock steady and not disconnecting anything else
Potential Buyer
Well I’ve been on your website recently to purchase Quartz but after reading all the comments which were posted recently I am not even going to buy one. Looks like you not much care about the customer. And the app issues is a big no for me. I am not going to be all the time flustered whenever I want to charge car for such a high price tag. Plus charging extra for SPD is ridiculous. If this is uk regulation you should not charge for such a price.
Show more
The worst
The worst app I’ve used I reckon. Pretty non responsive - you need to restart the app multiple times just to set a schedule. Pathetic considering the cost of the charger
Stopped working
Not sure what’s happened with the app, but the scheduling function doesn’t work properly anymore. You struggle to set or edit a schedule, then even if you delete a schedule the charger doesn’t start charging. This app really needs an urgent update.
Poor
Hardware is fine - software no real updates in years, often times out - no notification.
Normally good, but currently flawed
The latest app update means I can no longer access the app or my data, which I use for expenses claims. This is frustrating for a premium product.
New EV Car Owner
As a first time ev owner having driven auto petrol cars for many years I was apprehensive about home charging using this app. Pleasantly surprised and relieved it was easy to set up and schedule charging periods to maximise off peak rates and review costs.
Now useless
Since the update I am unable to use the app to charge both of my EVs. One is on the Intelligent Octopus and the other uses the standard 6 hours. I am totally unable to switch between the cars or even get the cars to charge right away. I keep getting the error “There was an issue when trying to enable/disable schedules. Please check no scheduels are overlapping and try again.”
Show more
Poor quality app
Unreliable, doesn’t work all the time, not intuitive, and has difficulty working with certain makes and models of car. Very disappointing that I am now stuck with it having paid for instalment at my home.
Andersen
Slow and complicated app
Update caused app to crash
Since the app update yesterday I can no longer log in to the app. It’s trying to use facial recognition and just won’t work as it has done before the update. Please correct the errors asap!
Limited to one EV
Of course it will charge whatever EV is plugged into it. But the Settings panel accepts the details of only one, so without changing it manually from one car to the other, I can’t use the app to generate meaningful usage statistics.
Mine can’t be the only multiple-EV household, so it would be useful to store more than one set of details.
Mine can’t be the only multiple-EV household, so it would be useful to store more than one set of details.
Show more
