Not user friendly and dated design
Really struggling to use the app and also very dated design.
Glitches in the app
Recently bought the charger and charger to the app is a nightmare. The app offers solar integration and also allows supplement with grid power. If I make a change in the settings it may takes a day or two to apply the changes. Also it automatically log me out and slow when log in. Please Anderson fix it š
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Good charger, awful app
The app has limited features and frequently loses credentials. When I request a password reset it still doesnāt log me in. With a few tweaks it could be ok but is currently not fit for purpose.
App server down
It is hard to trust these companies.The cloud based app servers can go down.If the company goes burst like give energy you will be left in limbo with a dumb charger.It may be better to get EV chargers from well established companies like Tesla.
Buggy app
This app is extremely buggy, will not let me log in as keeps saying invalid credentials since last night. Suspect a server is down
Update Issues
I love my Andersen charger but the latest version of the app causes me so many issues. I had the charger set to charge at certain times but can no longer sign in (despite going through the forgot pwd process) so have been in situations where I cannot use my car as have no power and itās not the time I set to charge the car. I should be able to override this but cannot sign in to do this. Please correct this Andersen! Otherwise a brilliant project.
I will update my review once fixed.
I will update my review once fixed.
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Not bad but needs some bugs fixing
Iāve not long had my Andersen EV charger so still new to the app. My first observation in the app was how the toggle switches are distorted and drop outside the frames (which look like theyāve been hand drawn by a 7 year old) on my iPhone 17 Pro Max. Also, when Iām trying to add my Octopus energy tariff to the app, thereās only about 6 to choose from, whereas on price comparison sites, the drop down list shows Octopus have heaps of legacy tariffs, none of which are listed in the app. As a result I need to add my pricing manually, which you canāt do without selecting one of the tariffs š¤¦āāļø Just my observations
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Charger and app
Useless
Lost connection
Sadly itās decided to go into stupid mode. Itās stuck on a WiFi setting even though I go into Bluetooth to edit Andersen A2 unit to my house hold WiFi goes through stand to within 2 metres and I get the unit name select my WiFi setting and then password it decides to revert to the WiFi I was trying to edit.
So Iāve left in stupid mode so I canāt use the times Iāve set up on cheap rate
So Iāve left in stupid mode so I canāt use the times Iāve set up on cheap rate
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Missing car
App is decent, gives a good overview of charging. Usability is good.
Only issue is it doesnāt recognise my car. I have the new Tesla Model Y and it says there are no models for this car, so the app needs to be updated to add these models.
Only issue is it doesnāt recognise my car. I have the new Tesla Model Y and it says there are no models for this car, so the app needs to be updated to add these models.
Still terrible
Awful and unreliable app. Poor customer service who fail to call back or even email back. Ongoing issue for months and because they canāt seem to fix your issue they just ignore you. Absolutely woeful for a company that charges the most for their wallboxes.
Now my box seems to be losing WiFi connection even though there are no WiFi issues. It looks like I am going to have to throw the box away and use a different company.
Now my box seems to be losing WiFi connection even though there are no WiFi issues. It looks like I am going to have to throw the box away and use a different company.
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Still not working
3 months on and the app remains absolute junk. Still not fixed. If I set a schedule I am still getting errors about conflicting schedules despite there being only one. I switch on or off the schedule and it does not show on the home page. After 5-10 mins it then shows a change and after another 5-10 mins it states it is offline. Then at some point later it thinks it is connected to the car when it isnāt. Despite this I have tried using the timer in the car and then the car charges outside of the hours scheduled - BMW are staying the charger is doing this. Paying Ā£1000 for a charger and it canāt even do a simple charge is beyond a joke.
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Dropping out constantly
Over the last few days my Andersen A2 charger keeps dropping out of WiFi even though ther is great signal strength by the unit on my phone app and every time I ensure connection by editing the password section to ensure itās working by blue tooth to my iPhone Iām not very impressed for a unit cost and only 5 years old.
I have resorted to the original Konnect app and this has been perfect so Iāll continue to use this app as I trust it 99.9%. Iām expecting a Kia EV5 so may reload the new Andersen app if the wifi bugs have been rectified
Just still using Konnect App which works. I re opened this new app after resting it for two weeks and I got that same email Your Andersen unit lost cloud cover check your internet!!!!!!!!!
Iām going to delete altogether as it still failing on connection.
Iāll use Konnect App which hasnāt failed
I have resorted to the original Konnect app and this has been perfect so Iāll continue to use this app as I trust it 99.9%. Iām expecting a Kia EV5 so may reload the new Andersen app if the wifi bugs have been rectified
Just still using Konnect App which works. I re opened this new app after resting it for two weeks and I got that same email Your Andersen unit lost cloud cover check your internet!!!!!!!!!
Iām going to delete altogether as it still failing on connection.
Iāll use Konnect App which hasnāt failed
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Dropping out constantly
Over the last few days my Andersen A2 charger keeps dropping out of WiFi even though ther is great signal strength by the unit on my phone app and every time I ensure connection by editing the password section to ensure itās working by blue tooth to my iPhone Iām not very impressed for a unit cost and only 5 years old.
I have resorted to the original Konnect app and this has been perfect so Iāll continue to use this app as I trust it 99.9%. Iām expecting a Kia EV5 so may reload the new Andersen app if the wifi bugs have been rectified
I have resorted to the original Konnect app and this has been perfect so Iāll continue to use this app as I trust it 99.9%. Iām expecting a Kia EV5 so may reload the new Andersen app if the wifi bugs have been rectified
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Update causing problems
Since updating the app a couple of days ago I am getting constant email alerts that the charger has been disconnected from the house WiFi which is rock steady and not disconnecting anything else
Potential Buyer
Well Iāve been on your website recently to purchase Quartz but after reading all the comments which were posted recently I am not even going to buy one. Looks like you not much care about the customer. And the app issues is a big no for me. I am not going to be all the time flustered whenever I want to charge car for such a high price tag. Plus charging extra for SPD is ridiculous. If this is uk regulation you should not charge for such a price.
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The worst
The worst app Iāve used I reckon. Pretty non responsive - you need to restart the app multiple times just to set a schedule. Pathetic considering the cost of the charger
Stopped working
Not sure whatās happened with the app, but the scheduling function doesnāt work properly anymore. You struggle to set or edit a schedule, then even if you delete a schedule the charger doesnāt start charging. This app really needs an urgent update.
Poor
Hardware is fine - software no real updates in years, often times out - no notification.
Normally good, but currently flawed
The latest app update means I can no longer access the app or my data, which I use for expenses claims. This is frustrating for a premium product.
