Free

Details

  • Released
  • Updated
  • December 21, 2017
  • May 18, 2026

Features

Andilien screenshot #1 for iPhone
Andilien screenshot #2 for iPhone
Andilien screenshot #3 for iPhone
Andilien screenshot #4 for iPhone
Andilien screenshot #5 for iPhone
Andilien screenshot #6 for iPhone
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About

This app helps travelers with mobility challenges navigate stations and book assistance. It provides real-time information on accessibility, station maps, and service availability. Users can also request immediate or guaranteed travel assistance.

Station accessibility levels
In-station navigation maps
Real-time elevator/escalator status
Book travel assistance
Personalized user preferences
Screen reader compatibility
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What's New in Andilien

7.3.1

May 18, 2026

Bug fixes, improvements to virtual station tours

User reviews

Très bien

Très bonne utilité et facilité d’utilisation

Nouvelle super application

La nouvelle application est beaucoup plus intuitive que l’ancienne.

Prometteur mais…

L’application semblait prometteuse. Mais, étant PMR (fauteuil roulant) et souhaitant créer un compte bénéficiaire sur l’application, le site me demande d’appeler le 3212 pour créer ma session. Sauf qu’au téléphone, personne ne connaît l’application et donc ne peut me créer un compte.
De plus, (et là on va parler du service assist’engare), si je prends un emploi sur Paris et que je me retrouve usager quotidien, je dois appeler tous les 15 jours pour demander les assistances nécessaires.
Bref, application inutile puisque impossible de se créer un compte, et de toute façon quand on clique sur un onglet de l’appli ça renvoie toujours au 3212
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Super appli !

Bravo à Transilien pour cette appli !

Merci d’avoir corrigé le mode sombre !

Génial !

Developer apps

FAQ

What kind of assistance can I book with Andilien?

You can book guaranteed travel assistance 24 hours in advance, even during disruptions, for the entire Transilien network. You can also request immediate in-station assistance, and an agent will contact you via SMS or phone.

How does Andilien help with station navigation?

Andilien provides detailed station maps and allows you to find routes adapted to your specific needs, such as avoiding stairs. It also shows the location of facilities like shops and toilets on the map.

Can Andilien be used by people with visual impairments?

Yes, Andilien is compatible with screen readers that can read all content and navigate via clearly identified buttons. It also offers adapted contrast and fonts for optimal comfort.

What information does Andilien provide about station accessibility?

Andilien allows you to check each station's accessibility level at a glance, indicating if it's fully autonomous, accessible with assistance, or not accessible.

Does Andilien support different contact preferences for assistance?

Yes, you can customize your contact mode to receive assistance requests via SMS or phone call, depending on your preference.

Is Andilien available on multiple devices?

Andilien is available for iPhone and iPad, as indicated by its supported devices list.

How often is Andilien updated?

The latest version of Andilien is 7.2.1, last updated on January 25, 2026. This indicates a commitment to regular updates and improvements.

What is the age rating for Andilien?

Andilien has an age rating of 4+, making it suitable for a wide range of users.