Terrible Service. Avoid.
We booked a pickup from Stansted Airport. Despite paying in advance, and a call from them when our plane landed, nothing happened. No car. No communication.
After our pickup time came and went, I called and got an automated response saying the car would be there in 60 minutes!
I managed to speak to the driver, who made an excuse that the traffic was heavy. We waited another 40 minutes, and still no car. I phoned the office again, and was told curtly that our pickup had been cancelled. I asked why and was told that the car had broken down, and that they could not be held responsible for their cars.
I asked why I had not been proactively informed, and was told ‘I’ve only just heard’. I have asked for an immediate refund but as yet nothing has been forthcoming.
We had problems with a cancelled pickup when we returned from our previous holiday, but had foolishly thought it was a one-off issue.
I will never ever use them again and can only warn others against using them.
After our pickup time came and went, I called and got an automated response saying the car would be there in 60 minutes!
I managed to speak to the driver, who made an excuse that the traffic was heavy. We waited another 40 minutes, and still no car. I phoned the office again, and was told curtly that our pickup had been cancelled. I asked why and was told that the car had broken down, and that they could not be held responsible for their cars.
I asked why I had not been proactively informed, and was told ‘I’ve only just heard’. I have asked for an immediate refund but as yet nothing has been forthcoming.
We had problems with a cancelled pickup when we returned from our previous holiday, but had foolishly thought it was a one-off issue.
I will never ever use them again and can only warn others against using them.
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Utterly dysfunctional app
1. The app first schedules the taxi based on the timezone on the phone rather than the actual arrival time of the flight. How does that make any sense?
2. I change the timezone on my phone to finally schedule it at the right time. When i come back to check the booking, it has changed it to the day after i have actually booked for some reason.
3. It wouldn’t let me pay by apple pay even though it suggests that is an option.
2. I change the timezone on my phone to finally schedule it at the right time. When i come back to check the booking, it has changed it to the day after i have actually booked for some reason.
3. It wouldn’t let me pay by apple pay even though it suggests that is an option.
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Very patient and friendly and reliable Thank you
Thanks
Avoid Avoid
They are so bad -they cancel my driver one hour before my transfer to airport and this was at 2 o’clock in the morning . I have booked a day before and fully paid.
Poor app quality.
This app needs to be updated. When you book for a future date the operator doesn’t see the correct day and so they call you to change the booking and pay cash instead which is always more costly.
Not just a few minutes late!! 😡
Booked to get a train at 10.00, 15 mins away, for a day out with the kids at Legoland. Cab was due at 9.20. Called them at 9.25. Driver said he was running a bit late - “10-15 more minutes”. The automated operator said 25 mins when we called. Surely they would have known this ahead of 9.20? Shocking service. Absolutely useless. Either they don’t use their own drivers or the system is really poor. Won’t be using again. Deleted account and app. App is actually Autocab so probably relies on freelance drivers.
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Payment System not working
Apple pay is not working. Tested with multiple cards.
App
Good app with user friendly features. Ride times Call numbers. Used it once and great friendly driver. Nice. Will try again
Cancelled 30min before pick-up
Stay away
Terrible experience
I have booked 15 days earlier the car . I have called on the day to ensure the car was arriving
Few minutes before the trip they cancelled the car
This cost me the plane .
Terrible experience
This company was much better in the past but lately shows lack of professionality
I have called and they told me we call you back
Never received the call back
Never again !!!!!!!!
Few minutes before the trip they cancelled the car
This cost me the plane .
Terrible experience
This company was much better in the past but lately shows lack of professionality
I have called and they told me we call you back
Never received the call back
Never again !!!!!!!!
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Unreliable
Very unreliable company, book with them if you want to lose your flight
Unreliable service
They cancel your cab One hour before it’s time. this happened to me and three of my other friends. when you speak to customer service they tell you that the driver decided not to take the job and hang up on you.
Absolutely rubbish service.
Absolutely rubbish service.
Absolutely AVOID
They’ve cancelled my booking 30mins before for the airport
Do not attempt to use this service
Very unreliable. Our cab got cancelled although it was confirmed from the day before. It’s a very cheap service but SO unreliable and they put us through so much stress without giving any alternatives whatsoever.
The rudest and least professional company
Don’t use this. The prices even match Uber on non-busy times, and for busy times I’d recommend using Addison Lee which is £5 more expensive but at least are professional.
I’ve never spoken to such rude drivers who would scream at you and when you complain to customer service, they’re also rude to you.
Unreal and disgusting service. Do not recommend. Plus it’s not as cheap as they say, you pay usually £35 from Heathrow + car park + fees for waiting time so in the end it comes to £45-£50 anyways and Uber is £40.
Horrible.
I’ve never spoken to such rude drivers who would scream at you and when you complain to customer service, they’re also rude to you.
Unreal and disgusting service. Do not recommend. Plus it’s not as cheap as they say, you pay usually £35 from Heathrow + car park + fees for waiting time so in the end it comes to £45-£50 anyways and Uber is £40.
Horrible.
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Worst taxi service on earth.
Service desk can’t even read their own instructions. Asked for a taxi service at 3pm from Heathrow, and they sent the cab to Gatwick at 1pm...no refund, no apology. AVOID AT ALL COSTS
Worst taxi company ever
I booked a ride to the airport at 03:30 AM 4 days in advance, after the booking I contacted the customer service to make sure the booking was confirmed, then less than 50 minutes before the pick up time they called me to cancel the ride because the driver had a flat tyre! And they didn’t offer me a return!
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Avoid this company. Do not download app
Terrible service from main office and drivers. Avoid using and giving them any of your data. Apple should not even allow this app on their store.
AVOID LIKE THE PLAGUE
Simple the most unprofessional and unreliable minicab company I ever come across. You will make a booking thinking everything is all right and then they will cancel on you last minute leaving you stranded and at risk of missing your flight - or worse
Inefficient
The app did not even book my order and when I called they claimed they did not have a booking under my number. I had to cancel because they were taking so long and communicated terribly. Don’t do it, save yourself the stress
