Terrible just like the insurance
The app glitches, buttons don’t work, makes it impossible to see Drs within the network.
Terrible
They make it needlessly difficult to display an ID card. So difficult that the first page of the app has a link to a primer on where to find your ID card. Claims are impossible to read—columns only show the first letter of the insured’s name and the provider. Once you open a claim, you must download the EOB in order to see it, but that feature doesn’t work. Prescription benefits take you back to the web with a separate login.
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Slow to no action when making selections
The app does not respond to user commands, such as switching from “Documents” and other menu items to the main page. Content is also sometimes missing when in fact it exists with the policy reflected in the app. A somewhat poor execution of an app, unfortunately.
Outdated data
Provider information outdated, have not been able to successfully set up an appointment with information given with the app.
Chat services not working
Chat services not working
Decent
Could be better
