Recent Update(s) keep breaking Thumbnail previews.
The recent update broke the thumbnails on notification, had to delete and reinstall.
Stopped working again with the recent update, trying to reinstall again but doing this every update is super annoying.
Stopped working again with the recent update, trying to reinstall again but doing this every update is super annoying.
New Anker app is slow
Ever since it’s been rebranded as Anker Eufy the app has glitches in updating the day log. I can have a bunch of notifications, but the day log shows nothing. Very disappointed with the update.
Update
Ever since this new update, I get no notifications on my phone and my wife’s. It’s annoying.
App seems to be completely broken
We have just installed a Eufy camera but have had issues with it notifying us of and recording events even with a SD card installed. Through trial and error I have found that the recording and notifying of events only works when the app isn’t open, making the camera as a security device completely useless as it will not record anything that happens overnight or when you’re doing anything with your life that isn’t looking at the app. Other reviews seem to suggest this all happened with a recent app change.
Show more
Inconsistent
Sometimes it doesn’t even work. Doesn’t matter if you’re using cellular data or actual wifi. The app will freeze up every time on launch/open and won’t work at all. The UI stops and nothing works, no matter how many time you try to refresh or reload or even reopen the app. It’s also been really slow at times when trying to open the app to talk to someone through the device. This only happens to me so idk if anyone else has this issue but it’s been annoyingly frustrating.
Show more
Constant Disconnects and connection failures
I’m not sure if it’s my internet connection, the camera or the app, but I’m betting on the app. This thing fails to connect to my camera so often that it defeats the purpose of having an IP camera. I’ve tested the internet connection in the camera and it says it’s strong. My device’s internet is good, and I have a ~10Gbps fiber line for my home. My alert footage plays after multiple retries and long wait times, and when loading the live feed, it just goes offline randomly when trying to load it. It became more prominent after these past couple of updates to this app. This issue was practically non-existent a few months ago.
Show more
Lost notification on Apple Watch!
The new app has stopped notifications on my Apple Watch which the eufy app did for my eufy camera doorbell! Please fix this. My bell is now disconnecting from my wifi several times now too! Help please.
Cameras won’t load, videos won’t play.
Worst update yet (October 26) eufy cam s340. Cameras are going offline constantly and unable to replay videos, nothing but loading. App icon looks cheap. Please fix.
Removing vital features
Eufy removed the ability to rotate the image for the s340. When I purchased the cameras the feature was there and now it is not. Returning all of my cameras.
Do not update !!!
Worst update ever. App is totally bloated now and filled with ads and spam messages.
Every new release gets more clunky
I only use the Security version of Anker eufy. Applie iPhone 17 Pro.
The good: Installing and adding new cameras is a snap so long as they actually show up in the supported devices list. If your QR code fails to scan, uninstall the app and reinstalling will fix the issue. The support team took a couple of days with no resolution before I was able to figure this out.
This latest version has a few issues so far.
1. The resolution seems much worse now. The colors do appear more vibrant, but the tradeoff is not worth it IMO.
2. No longer have the ability to use the Zoom feature (1x or 3x) in landscape mode. It only works in portrait mode and the displayed video is so small its rather disappointing.
3. No longer able to record while watching live. It constantly resets and none of the videos are saved. Previous version would at least save multiple files if recording was interrupted for any reason.
4. Audio continues after exiting a camera. (It’s not just 1 camera, it’ everyone in the app.) I didn’t notice for a while and then about 10 minutes later when getting in my car I heard something and noticed it was as eufy app on my phone. This uses my cell data and adds an additional drain to my battery unnecessarily.
You folks should be able to detect these bugs prior to publishing an app in the store.
We also have several LaView cameras and the associated app. You could learn a thing or two from them.
The good: Installing and adding new cameras is a snap so long as they actually show up in the supported devices list. If your QR code fails to scan, uninstall the app and reinstalling will fix the issue. The support team took a couple of days with no resolution before I was able to figure this out.
This latest version has a few issues so far.
1. The resolution seems much worse now. The colors do appear more vibrant, but the tradeoff is not worth it IMO.
2. No longer have the ability to use the Zoom feature (1x or 3x) in landscape mode. It only works in portrait mode and the displayed video is so small its rather disappointing.
3. No longer able to record while watching live. It constantly resets and none of the videos are saved. Previous version would at least save multiple files if recording was interrupted for any reason.
4. Audio continues after exiting a camera. (It’s not just 1 camera, it’ everyone in the app.) I didn’t notice for a while and then about 10 minutes later when getting in my car I heard something and noticed it was as eufy app on my phone. This uses my cell data and adds an additional drain to my battery unnecessarily.
You folks should be able to detect these bugs prior to publishing an app in the store.
We also have several LaView cameras and the associated app. You could learn a thing or two from them.
Show more
Inconsistent
I like how somebody walks down my driveway; puts a flier on my door handle; and walks away without an alert from my garage camera or my doorbell camera. Is it the app or the hardware?
I wouldn’t trust this to watch my baby if I were you.
I wouldn’t trust this to watch my baby if I were you.
Works but annoys
The app is not very trustworthy. Upon launch it says the cameras are online, but the thumbnails are a week old. So are they really? Do better, Anker.
Crickets
After 2 weeks of trying to get help the service department ignored me. They absolutely don’t care. Now I have 2 cameras that don’t work after only 1 year. !!!!
Broke since ‘Anker Eufy update’
The app has gone downhill since the update that renamed the app ‘Anker Eufy’.
I had to reset my camera (Doorbell E340) and reconnect in order for it to record and access live events. The doorbell would still chime just couldn’t load the live view/clips. The camera recording sensitivity seems broken and it barely records any live events now, even with the same settings. Loading the app is getting slower and slower, and the adverts do not help.
I’ve had to reset and resync my doorbell a few times over the past year where I have found it has randomly stopped working. Just doesn’t seem reliable.
I had to reset my camera (Doorbell E340) and reconnect in order for it to record and access live events. The doorbell would still chime just couldn’t load the live view/clips. The camera recording sensitivity seems broken and it barely records any live events now, even with the same settings. Loading the app is getting slower and slower, and the adverts do not help.
I’ve had to reset and resync my doorbell a few times over the past year where I have found it has randomly stopped working. Just doesn’t seem reliable.
Show more
Geofencing doesn’t work
I purchased the doorbell and unfortunately the Geo fencing facility is extremely unreliable. If you get it working, a few days later it’ll fail again. Very hard to get support that actually works. Hugely disappointed because I cannot always remember when to switch modes manually.
Someone needs to be fired
This update is absolutely horrendous. I would remove the entire engineering team who created this. As an app developer myself, I cannot fathom what they are trying to do here.
This app does not work at all on my iPhone 18 Pro. It is failing to my device that was working completely fine before the update.
This app does not work at all on my iPhone 18 Pro. It is failing to my device that was working completely fine before the update.
Show more
Very bad quality
Was good at start. Now it lags so much . Dont buy 360 camera , waste of money
App has taking a turn
Ever since the last update my cameras crash daily . Used to be a great app ! But since Anker has been involved it seems to have gone down the drain .
Do not buy!!!
This is a complete pile of junk. I have spent a lot of money on cameras and homebases and doorbells and I’m lucky if I can watch more than 15 to 20 seconds of live or recorded video. The connection starts out great and degrades over the short time it’s playable. Most aggravating system I’ve ever deployed at my home.
Show more
