Terrible, disposable products and even worse customer disservice.
The only consistent things about Eufy are their constantly failing - borderline disposable - products and their robotic, strenuous and enraging customer service.
Back to back failures, countless support requests and threads with absolutely not a single shred of regard or responsibility to paying customers of a SECURITY SYSTEM.
Look literally anywhere else.
Back to back failures, countless support requests and threads with absolutely not a single shred of regard or responsibility to paying customers of a SECURITY SYSTEM.
Look literally anywhere else.
Show more
Original admin kicked you out of the app.
Shared admin account for my spouse. For some reason he was not asked any 6 digit code. He downloaded app as per instructions in email. Then the app took him to device installation again. He scanned the QR code behind camera and re-installed the cam and boom I was kicked out my device. Very annoying.
Since both of us were admins at least it should have refreshed in my app. But no, I did not see any devices. He had to reshare the device with me. We hung it high up but if any one can just steal this device and scan the QR code, we both will be kicked out. Totally insecure.
Since both of us were admins at least it should have refreshed in my app. But no, I did not see any devices. He had to reshare the device with me. We hung it high up but if any one can just steal this device and scan the QR code, we both will be kicked out. Totally insecure.
Show more
Garbage
The settings don’t work continuously setting this piece of garbage not to use infrared switches back to infrared amongst other things. The app has no ability to delete. go back-and-forth between the actual device i.e. the camera and have to delete the entire storage. It’s garbage like that. this thing is a piece of garbage so I procrastinated long enough. I’m gonna get me a ring cam something that hopefully actually works over this piece of garbage.
Show more
wasn’t as good as it’s use to be
For some reason we can’t play or check our cameras when we are away it’s doesn’t work anymore using mobile data it requires wifi every time we want to check the cameras at home it’s sucks, it will notify us but can’t view the recording unless your connected to wifi, it’s time we look for a different brand
Show more
probably the worst app i have ever used
cannot remember which vacuum i own, cannot keep me logged in…third world slop
Notifications are out of control
I’m getting high numbers for badges than there are actual videos. The ratio is like 3 to 4 times.
Decrypting from local storage
Decrypting lasts longer than the clips at times. Appears to be a recent bug introduced through an update, countless users online complaining about the same thing. Seems to be falling on deaf ears with Eufy.
App is beyond bad
The app is badly designed, buffers, glitches and by the time someone rings the bell and you are able to talk to them they long gone.
Please FIX IT
Last update totally screwed it up. Video clips set and spin, can’t watch them anymore. That’s the biggest issue this time has too many more to list.
New app rubbish
The new app is rubbish. It’s so delayed and continuously zooms in when I am viewing live feed. Because of the delay I can’t speak to anyone through the camera because we are speaking over the top of each other. Really annoyed and considering new cameras because of this.
You broke your app, Eufy
06.09.2026 Review
Once again, you broke the app. It wasn’t exactly great before but now the app freezes on launch, for at least 30 seconds before I’m able to begin scrolling up and down in the camera feed. Even then, it stutters for another 10-15 seconds. Attempting to open a live stream is painfully slow. All in all, it takes about a minute to a minute and a half before I’m able to load a stream and even longer to get playback on events.
You need to stop immediately. No further features. The app must prioritise speed to load up and access a live stream. Without this the rest is useless.
I’ve downgraded my previous 2 stars to 1. It’s absolutely unacceptable at this point.
I won’t be contacting support. I’ve already wasted hours and days on end “helping”. If you want more assistance then you need to pay for my time. You’re getting paid, you shouldn’t be putting such poor software out. It’s unprofessional.
Older Review
This most recent update has all but broken your app interface. Takes 10-15 seconds to open the app before it registers your input. App is frozen for this period then, when trying to across, it locks/freezes and jumps up/down according to the direction you want to scroll.
When this has settled, it’s about 20+ seconds before the app will open the camera that’s been tapped on. It seems fairly smooth at this point but, when you exit the camera live view back into the list of cameras, it locks up again for another 5-15 seconds, mostly the latter. Rinse, repeat.
The same locking up/freezing happens when moving between the favourites and security tabs. Favourites will open as an empty area, saving ‘no items yet’. It takes no less than ten seconds before the list of cameras appears and it’s possible to start scrolling. The freezing continues.
To say the app is broken is fairly accurate. Thankfully I didn’t update my iPad, the iPhone automatically updated the iOS app though and I wish it hadn’t.
It seems that after updating, I can’t see the presets I made on the S4 movable cameras when I access the ‘activity zone’ function, so I’m unable to edit or create new zones.
The image settings is also broken. Any attempt to change brightness/contrast etc results in most of the sliders zeroing out with an immediate grey live feed shown.
When an S4 camera tracks a subject, once it’s done the camera doesn’t always return to the default position, it stays stuck at the last point it settled at. If it does return, it doesn’t always go back to its exact position, instead it “almost” makes it.
Scheduled lighting seems to be hit and miss as to whether it turns on during the allocated time window.
I think there are more issues but that’s all I can remember for now. Prior to this update, the app worked well, no freezing, with the ability to use the app as intended. Something has significantly broken since, to the point it’s unusable.
Having read some of the most recent reviews, it seems I’m one of many others reporting the same. If this is widespread then some urgency to get this fixed would be appreciated, since for now, there’s no good way to interact with the security system as a whole.
Once again, you broke the app. It wasn’t exactly great before but now the app freezes on launch, for at least 30 seconds before I’m able to begin scrolling up and down in the camera feed. Even then, it stutters for another 10-15 seconds. Attempting to open a live stream is painfully slow. All in all, it takes about a minute to a minute and a half before I’m able to load a stream and even longer to get playback on events.
You need to stop immediately. No further features. The app must prioritise speed to load up and access a live stream. Without this the rest is useless.
I’ve downgraded my previous 2 stars to 1. It’s absolutely unacceptable at this point.
I won’t be contacting support. I’ve already wasted hours and days on end “helping”. If you want more assistance then you need to pay for my time. You’re getting paid, you shouldn’t be putting such poor software out. It’s unprofessional.
Older Review
This most recent update has all but broken your app interface. Takes 10-15 seconds to open the app before it registers your input. App is frozen for this period then, when trying to across, it locks/freezes and jumps up/down according to the direction you want to scroll.
When this has settled, it’s about 20+ seconds before the app will open the camera that’s been tapped on. It seems fairly smooth at this point but, when you exit the camera live view back into the list of cameras, it locks up again for another 5-15 seconds, mostly the latter. Rinse, repeat.
The same locking up/freezing happens when moving between the favourites and security tabs. Favourites will open as an empty area, saving ‘no items yet’. It takes no less than ten seconds before the list of cameras appears and it’s possible to start scrolling. The freezing continues.
To say the app is broken is fairly accurate. Thankfully I didn’t update my iPad, the iPhone automatically updated the iOS app though and I wish it hadn’t.
It seems that after updating, I can’t see the presets I made on the S4 movable cameras when I access the ‘activity zone’ function, so I’m unable to edit or create new zones.
The image settings is also broken. Any attempt to change brightness/contrast etc results in most of the sliders zeroing out with an immediate grey live feed shown.
When an S4 camera tracks a subject, once it’s done the camera doesn’t always return to the default position, it stays stuck at the last point it settled at. If it does return, it doesn’t always go back to its exact position, instead it “almost” makes it.
Scheduled lighting seems to be hit and miss as to whether it turns on during the allocated time window.
I think there are more issues but that’s all I can remember for now. Prior to this update, the app worked well, no freezing, with the ability to use the app as intended. Something has significantly broken since, to the point it’s unusable.
Having read some of the most recent reviews, it seems I’m one of many others reporting the same. If this is widespread then some urgency to get this fixed would be appreciated, since for now, there’s no good way to interact with the security system as a whole.
Show more
Homebase storage cleanup & video zooming
With your new update pinching to Zoom now zooms in on the corner of the image with the Eufy logo, not where I was trying to zoom.
It is rather unfortunate that you can only cleanup Homebase storage one image/video at a time or by completely deleting everything. There should be an automatic pruning function that allows me to purge images that are over a certain number of days, or transfer to external storage for longer term preservation.
It is rather unfortunate that you can only cleanup Homebase storage one image/video at a time or by completely deleting everything. There should be an automatic pruning function that allows me to purge images that are over a certain number of days, or transfer to external storage for longer term preservation.
Show more
Could be better
When you get a notification it takes forever to open. And 9/10 it just fails to open so you have to back out and click again. Decrypting from local storage takes forever and fails a lot. By the time you get to event you missed everything. Recording is clear but would be better if it recorded automatically when it’s human motion. You get like 60seconds also would be better if cameras had a greater distance. You gotta be close for the cameras to pick up any motion. If you raise sensitivity every time the wind blows you’re getting notifications. Biggest problem is not being able to open notifications immediately without the decrypting from local storage popping up and failing. It not very clear when you zoom in. Need to make a delete everything at once you can keep where you can select what to delete. But sometimes I just wanna delete everything at once instead of selecting and deleting.
Show more
GARBAGE!
You were warned. Hardware and software no longer reliable. Used to work several years ago. Waste of money now.
Robot cleaner constantly forgetting maps
It keeps forgetting the maps I set up for it, and the support team have been very little help
Poorly designed
I like my camera but the app is not good. It crashes. Doesn’t sync cameras and the desktop app is worse. Do better Eufy. Ty
It just gets worse and worse
Each update seems to introduce a new rage inducing bug. This update’s is when playing back captured video footage at >x2 speed, it will suddenly burst through ~15 minutes of footage in 1 second preventing you from seeing what took place. Unacceptable for a home security solution.
Do better.
Do better.
Sucks on mobile internet
Even with speedy 5g connection, this app sucks. This app switches to LTE mode from 5G on iPhone 13 Pro. Need more testing to ensure the app works on mobile internet
Latest update ruined
Latest update makes it so cannot view unless VPN is disabled which is a pain. Forcing a customer to constantly turn VPN off is unacceptable. Even worse, some events don’t show up for hours. Get an alert, go turn VPN off to view, the event happened 4 hours prior.
Slow notification
After a few updates this app is failing to notify me with an image. I try resetting the camera, my WiFi and settings on everything and the notification still doesn’t show a picture. The lack between a person detected and by the time I get a notification is longer this time than before and lacks the imagine.
Show more
