Bugs
The app itself is well-built in and intuitive. The constantly not accepting my credentials to log in is frustrating. I often cannot leave photos and notes. It will fail and delete all the pics and note I have written? Idk if it’s based upon a weak wifi or internet issue on my phone or it’s the app being buggy. I just know that it only works for me about half of the time. Thanks.
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Can’t stay logged in
Since the newest update, the app won’t stay logged in and times out after each session meaning, I’m having to type in credentials multiple times per day…
Could use some tweaks to make it more user friendly in the field for technicians.
OK one thing I absolute cannot stand about this app is every time my screen shuts off or I go back to the Home Screen the app completely resets. Which means you think you have the work order open on your phone. You did just a few minutes ago right before you put it back in your pocket. But wait what’s this I’m back at the dashboard. Now I’ve got to go back through the menu, select maintenance hem work orders. Now I have to go back down and type my name into the ”assigned to” menu type my name find it on the list and click it. Now I’ve got to scroll through all the work orders to find the one that I had open just thirty seconds ago, all the while the resident is just standing there waiting for you to finish playing on your phone when all you were trying to do was check to make sure you covered all of their issues with them. It’s embarrassing. Highly inefficient and a complete waste of time. All my other apps stay active and preserve their places in the app when I minimize them or lock the screen. For some reason this one is incapable. I don’t believe it’s because my phone doesn’t have enough memory to keep it open, it keeps open much bigger more complex programs that run in the back ground, programs way more resource hungry than this little syncing hub and record keeping app. So on behalf of all the techs in the field using this app, PLEASE FIX IT!!!!
Also app should default open in tech mode. I shouldn’t have to search for tech mode in each work order. The property manager mode should be a selection you can make after opening app but it should default into technician mode. I don’t need all those other administrative options when I’m at a unit working and just need to see the work order to verify something.
Also app should default open in tech mode. I shouldn’t have to search for tech mode in each work order. The property manager mode should be a selection you can make after opening app but it should default into technician mode. I don’t need all those other administrative options when I’m at a unit working and just need to see the work order to verify something.
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Now require login every time
I now need to login every time I use the app.
Still chashes
10/5/26. Still continually crashes after taking pics to add to work orders. FIX YOUR STUFF
Not user friendly
Use the app everyday. I get logged out 3-4 times a week. Using on my phone and it’s not phone friendly. Freezes in certain areas.
Nonsense
I run emergencies for my company and your app logs me out in the middle of working on EMERGENCIES! STOP!!
Owner
Very difficult to contact and resolve problems
Passkeys suck
Whatever you’re using for passkeys on iPhone is terrible and doesn’t work and I have to reset my password frequently.
I loathe this app
I have to use this app for work and I hate it so much.
Needs app updates weekly, fixes nothing.
Crashes/errors while trying to save notes.
I have to copy everything I type out in each note in case it doesn’t save, I don’t have to re do an entire quote.
I have to close out the app in between every note I upload to prevent the error and it still occasionally happens.
Every single time they fix one ongoing issue, another arises just as bad as the one they “fixed”
The company that makes this app and the higher ups at the companies that use it leaving positive reviews, probably don’t realize how out of touch they are with their employees.
Don’t bother asking anyone in customer service for help, they’re gaslighters and the equivalent to the cable/internet company.
“Did you try restarting and unplugging your router” ≈ “have you tried deleting and redownloading the app”
Update: you keep asking me to review your dog water app when I already left you a terrible one. If I could leave zero stars it still wouldn’t be satisfactory. I want this app to have negative five stars.
Needs app updates weekly, fixes nothing.
Crashes/errors while trying to save notes.
I have to copy everything I type out in each note in case it doesn’t save, I don’t have to re do an entire quote.
I have to close out the app in between every note I upload to prevent the error and it still occasionally happens.
Every single time they fix one ongoing issue, another arises just as bad as the one they “fixed”
The company that makes this app and the higher ups at the companies that use it leaving positive reviews, probably don’t realize how out of touch they are with their employees.
Don’t bother asking anyone in customer service for help, they’re gaslighters and the equivalent to the cable/internet company.
“Did you try restarting and unplugging your router” ≈ “have you tried deleting and redownloading the app”
Update: you keep asking me to review your dog water app when I already left you a terrible one. If I could leave zero stars it still wouldn’t be satisfactory. I want this app to have negative five stars.
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New login SUCKS
Previously, the login allowed you to stay log into two separate accounts for two separate companies and now with their new login, they’ve ruined all of that. You can only stay log into one account at a time so you cannot simultaneously be managing two accounts at the same time and it always asks you for the verification code every time it’s awful it sucks that they fix something that wasn’t even broken and I’ve ruined it and made the experience completely terrible.
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The worst
I have to use this app for work and I hate it so much.
Needs app updates weekly, fixes nothing.
Crashes/errors while trying to save notes.
I have to copy everything I type out in each note in case it doesn’t save, I don’t have to re do an entire quote.
I have to close out the app in between every note I upload to prevent the error and it still occasionally happens.
Every single time they fix one ongoing issue, another arises just as bad as the one they “fixed”
The company that makes this app and the higher ups at the companies that use it leaving positive reviews, probably don’t realize how out of touch they are with their employees.
Don’t bother asking anyone in customer service for help, they’re gaslighters and the equivalent to the cable/internet company.
“Did you try restarting and unplugging your router” ≈ “have you tried deleting and redownloading the app”
Update: you keep asking me to review your dog water app when I already left you a terrible one. If I could leave zero stars it still wouldn’t be satisfactory. I want this app to have negative five stars.
Needs app updates weekly, fixes nothing.
Crashes/errors while trying to save notes.
I have to copy everything I type out in each note in case it doesn’t save, I don’t have to re do an entire quote.
I have to close out the app in between every note I upload to prevent the error and it still occasionally happens.
Every single time they fix one ongoing issue, another arises just as bad as the one they “fixed”
The company that makes this app and the higher ups at the companies that use it leaving positive reviews, probably don’t realize how out of touch they are with their employees.
Don’t bother asking anyone in customer service for help, they’re gaslighters and the equivalent to the cable/internet company.
“Did you try restarting and unplugging your router” ≈ “have you tried deleting and redownloading the app”
Update: you keep asking me to review your dog water app when I already left you a terrible one. If I could leave zero stars it still wouldn’t be satisfactory. I want this app to have negative five stars.
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3 star app went to 5 star overnight
App use to be a 3 star app and now all of sudden they paid apple to be 5 stars
Horrible app for maintenance techs
I've been using AppFolio for years. It is embarrassing how difficult this app is to utilize regarding maintenance work orders and unit turns. The app is extremely clunky and not user-friendly for a non-tech savvy maintenance tech. I spend more time fixing
techs messing up closing out work orders and attaching photos than anything because the app is so difficult to use. They give you a small button to click "view as maintenance tech" which there should just be a designated maintenance app.
techs messing up closing out work orders and attaching photos than anything because the app is so difficult to use. They give you a small button to click "view as maintenance tech" which there should just be a designated maintenance app.
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Get it
Makes everything easier if you actually utilize everything that’s encompasses, including the notes and pictures. Some people don’t shame shame.
Connection
A lot of time in in areas with bad internet connection the app will not load pictures with notes I have to put pictures in afterwards in an area that has good connection. All my other apps work even in low connection areas
Thorough APP
The app makes work in the field possible with access to all the applicable information. Well done.
Constant crashes
8/24/26 App continually crashes. Take a couple pics and go to get back on app and it crashes. Plus takes several minutes to load pics. This app is not great for an employee that has their timed monitored every minute of the day and yo have to explain that the app they want us to crashes and takes 5-10 minutes to load 1-2 pictures. DO NOT RECOMEND
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The worst
I have to use this app for work and I hate it so much.
Needs app updates weekly, fixes nothing.
Crashes/errors while trying to save notes.
I have to copy everything I type out in each note in case it doesn’t save, I don’t have to re do an entire quote.
I have to close out the app in between every note I upload to prevent the error and it still occasionally happens.
Every single time they fix one ongoing issue, another arises just as bad as the one they “fixed”
The company that makes this app and the higher ups at the companies that use it leaving positive reviews, probably don’t realize how out of touch they are with their employees.
Don’t bother asking anyone in customer service for help, they’re gaslighters and the equivalent to the cable/internet company.
“Did you try restarting and unplugging your router” ≈ “have you tried deleting and redownloading the app”
Needs app updates weekly, fixes nothing.
Crashes/errors while trying to save notes.
I have to copy everything I type out in each note in case it doesn’t save, I don’t have to re do an entire quote.
I have to close out the app in between every note I upload to prevent the error and it still occasionally happens.
Every single time they fix one ongoing issue, another arises just as bad as the one they “fixed”
The company that makes this app and the higher ups at the companies that use it leaving positive reviews, probably don’t realize how out of touch they are with their employees.
Don’t bother asking anyone in customer service for help, they’re gaslighters and the equivalent to the cable/internet company.
“Did you try restarting and unplugging your router” ≈ “have you tried deleting and redownloading the app”
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Garbage
Always crashes, multiple issues for the cost of this junk set up, I love going to do my time and have to reload from the beginning go through several steps to get to the work order I’m working on. This app is a joke. 8/13/26. App still crashes all the time. Can’t believe you have over 4 stars. Will continue to update about how you can’t fix the crashing problem
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