User hostile
This app is completely non user friendly. It forces users to fill out a questionnaire to enter a session. It makes users change passwords so frequently that it’s only as secure as my password retrieval. Whoever was in charge of developing this app is a tyrant who should never write software.
Terrible Support
Prescribers dont care about your wellbeing. Support isnt helpful. They'll let you go months without sleeping and will just say "sorry you're feeling that way" without doing anything to help.
Amazing
It helps with my anxiety and adhd. My counselor was really nice and supportive.She gave me lots of advice to help calm down my anxiety. Thank you aptihealth and Stephanie
Came out worse, then came in.
This was by far the worst for my anxiety and my depression. These guys show no interest and no care. It started out with my intake Diane. She asked me question and would not let me elaborate. She just wanted to get me done. I went into adjust my meds by the time I talk to my specialist nobody knew the reason why I was there, and then they tried to blame me and then my specialist tricked me with a question that made me lose trust in her. She literally lied to my face on purpose. She is so unethical my less my last schedule appointment lasted 15 minutes.
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Horrible people
My experience with Aptihealth has been extremely frustrating. Their lack of accountability is evident in their failure to process necessary paperwork promptly, which has significantly hindered my mental health care. They consistently delay signing forms and fail to forward records as required. This negligence led to my denial for SSI benefits twice, as Aptihealth failed to send my records as requested. Even when appointments are made specifically for signing forms, they still don't follow through with sending them where needed. This delay in care undermines patients' progress and ability to get their lives back on track. Additionally, their attempt to bill my insurance for services they didn't even provide is unacceptable. Upon contacting my insurance provider, I discovered numerous complaints about Aptihealth. It's clear there are better options available, and I would strongly advise seeking alternatives.
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I’ve been using Aptihealth for a full year.
I sincerely appreciate Aptihealth and my therapist Megan. She has helped me start a career and get my anxiety under control. Im blessed I found an AMAZING therapist that understands CBT and DBT. But it did take going through 2 therapists to find this amazing lady. The support staff are always fast to help any issues with medication, messages or changing appt times. Give it a real chance and advocate for a therapist that fits your needs. But you also have to do the work. Journal, workout, eat right and find a passion and purpose. God bless everyone stuck. I’ve been there. Talk therapy is life saving. Thank you Megan and Aptihealth.
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Waste of time
I met with someone super fast then I haven’t heard anything since an it’s been weeks I was told in the appointment that I wouldn’t be on a waiting list an here I am on a waiting list I would give this place zero stars if I could I explained I was under a lot of stress an needed a therapist as soon as possible an still haven’t heard anything back if I was suicidal which I’m not but if I was I definitely would of been dead by now waiting for these so called therapist to help me definitely don’t recommend don’t waste your time at all
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Horrible experience
Tried doing this app to get a better experience with my mental health. First of all I did my insurance information and then soon after did my I intake. Its has now been over 2 and half months and I still have not got a care team. I was directed here from my in patient services and no longer have them cause I was going to use this. Now I have no medication no therapy and a waste of my time. What’s the point of doing a intake if your never going to find me a care team. They want your insurance information but looks like all they really want is something to bill to make money.
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Fraud
Company is a bunch of scam artists. Used the app 8 months and during the initial set up I was asked for insurance information and when my insurance was accepted I was notified that I was covered, proceeded to use the app for treatment until the 7th month mark when suddenly I’m being told I need to keep a credit card on file or they will stop seeing me as a patient. Jump ahead another month and they’re sending me a threatening letter in the mail saying I have an overdue account and owe them a large amount of money in overdue copays that I never once received a single bill for but somehow they managed to get my address correct for a letter threatening me with a collection agency. Jump ahead 2 weeks and they’ve made an unauthorized charge to my account for over $200 which will now be getting reported as fraud. Find better treatment and help elsewhere from an honest company.
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Red Dot notification won’t go away
The app icon has a red dot with a 1 in it indicating the app needs my attention but there is no indication as to what it’s trying to notify me. It won’t go away regardless of logging out or reinstalling the app.
Response from developer
Hi there, Good news - this has been resolved with the latest version of our app, 4.0.0, which is now available to download in the App Store. We appreciate your patience as our team looked into this and apologize for any frustration this may have caused. If you have any questions after updating the app, please get in touch with our team at support@aptihealth.com.
LOL they really deleted my review
Please use literally any other telehealth app this app is the worst they’ll gladly take your money while giving subpar care with med providers who cancel just before appointments and leave you with no refills not to mention the insensitive useless therapists
No appointments, hard to email customer support
It has been 5 weeks and the only meeting has been an intake session. Trying to reach support will not work on phone unless the device email is setup when most email providers have you use their app instead.
I enjoy the service
I’m home sick with a disabled son. This is much better than getting to an outside appointment. I’m very happy with my counselor and doctor. I highly recommend this app to everyone
Overpriced
They charged my insurance $450 for a 15 minute intake session. Will not recommend or use their services ever again
extremely bad
what kind of therapist tells you to figure out how to help yourself on your own time? aptihealth therapists do :)
Join now
Cannot access the session this is the second time.
Wasted time and money. Not patient centered care.
Wasted time and money, not patient centered care. After 3 sessions, it was obvious that my therapist was not a good fit for me so I requested a change. The response was: there are currently no providers available, try to work things out and if in 30 days you’re still unhappy, a ticket can be submitted for a change if a new provider is available.
I do not like posting negative reviews and I attempted to address this issue but received the same response.
People are unique and complex, if Apti considered this, there would be a plan in place.
I would not recommend this business to anyone.
I do not like posting negative reviews and I attempted to address this issue but received the same response.
People are unique and complex, if Apti considered this, there would be a plan in place.
I would not recommend this business to anyone.
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Password
When asking for a special character, it should be explicitly outlined that certain characters are not accepted. There were no directions that stated only certain characters were permitted, so when my password set up kept getting rejected it was extremely frustrating.
So far it’s pretty good
Please, for the love of god, fix the messaging page. There’s no autocorrect and it’s extremely difficult to move the cursor. It hops all over the place when you try to move it. I end up having to delete everything after the thing I need to fix because it’s the only way to get back to it.
Response from developer
Hey there, Thank you for the helpful feedback! We’re sorry to hear you’re having a tough time with in-app messaging. Our team is reviewing this feedback so that we can improve your app experience. Please feel free to reach out to support@aptihealth.com if you have any other suggestions for the aptihealth app. We’d love to hear them!
Could not access appointment
I created an account for my daughter. Got a confirmation
